AutoNation Toyota Spokane Valley
Dealership Service Review
Poor. My husband past away Feb, and I had to cancel my oil change service appt due to relicensing problems with the DOT. It had an expired handicap plate. The truck sat idle, in a shop building for 6 months. The truck had 88,000 miles when we purchased it and had 96,000 when he passed away. I thought I was taking it in for the due oil change and ended up paying $1900 for fluids to be replaced ie brake and transmission, steering fluid etc. The service manger gave me a reprimand for canceling the due service and claimed I could have ruined the pickup. All I understood was I was bringing it in for an oil change. She claims when they put it on the rack , the fluids were all dirty and need immediate attention. Why was this not done before we purchased the vehicle? I was totally treated like a child. I will go back out for the next oil change as part of the sales agreement then will find another dealer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes