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AutoNation Toyota Spokane Valley


8600 E Sprague Ave, Spokane Valley, WA 99212 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (100) No (3)
Service Rating
Recommend:
Yes (25) No (6)
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Dealership Service Review

3 out of 5 starsservice Rating
Service review
Written by simplyroses on 07/30/2023

Poor. My husband past away Feb, and I had to cancel my oil change service appt due to relicensing problems with the DOT. It had an expired handicap plate. The truck sat idle, in a shop building for 6 months. The truck had 88,000 miles when we purchased it and had 96,000 when he passed away. I thought I was taking it in for the due oil change and ended up paying $1900 for fluids to be replaced ie brake and transmission, steering fluid etc. The service manger gave me a reprimand for canceling the due service and claimed I could have ruined the pickup. All I understood was I was bringing it in for an oil change. She claims when they put it on the rack , the fluids were all dirty and need immediate attention. Why was this not done before we purchased the vehicle? I was totally treated like a child. I will go back out for the next oil change as part of the sales agreement then will find another dealer.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Ash Scott on 08/03/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Spokane Valley take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 850-9359 -- we hope to hear from you soon.
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