Customer Reviews of Audi Plano
Review type:
Awesome Sales Experience at Audi Plano!
Best Tech support in Plano
by April Jones on 05/13/2025Austin provided exceptional service both to me and my car. He kept me informed throughout the entire process and made sure I was taken care of every step of the way. His professionalism and attention to detail were truly appreciated!Hello April, we're happy you found our staff to be so supportive during your experience here at Audi Plano. If you ever need help, just give us a call. Happy motoring!
Great Service
by chefanie20 on 05/01/2025I bought the car from another dealership and it was sent to Audi Plano for a recall and a new tire. The other dealership went days without responding to my request for an update. They also didn't respond to Audi Plano so I very much… appreciate Anthony in the service department working with me directly. My car probably would have sat for several more days if he hadn't.Hello, thank you; we appreciate your feedback! If you ever need help, just give us a call. Happy motoring!
20000 miles check up
by CCL3404 on 04/29/2025Anthony is a great service rep. He welcome me when I drove in. He then presented me with all the facts, gave me price and time required. His attitude is sincere, polite and friendly. He tends to details which many does not. A great… professional.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Awesome Sales Experience at Audi Plano!
by Jafa on 04/25/2025I had a great experience at Audi Plano. We bought a new Audi Q3 which is a fantastic car. The salesperson, Wade was very pleasant, professional and not pushy at all. Izzy, the Audi Brand Specialist was very helpful as well in explaining the… full functionality of the vehicle. Overall, it was a super great experience from start to finish. I highly recommend Audi Plano!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Technology situation
by Bill Ryan on 04/21/2025Great experience with Austin. Finally fixed my MMI after months of trying to get it fixed!Hello Bill, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Audi Service / Bryan Cabrera
by L. Miller on 02/17/2025updated 02/25/2025Always exceptional dealing with Bryan. I have received nothing but the best and most importantly great attention with my vehicles over the years. Bryan answers his phone and I never have a problem when and his customer service is the best.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Pre-Owned Service Overview
by AudiQ034 on 12/05/2024Took my recently purchased used and “as is” 14 y/o Q5 bought from another Auto dealer to Audi Plano for a Manufacturer’s Maintenance Schedule and Overall inspection of systems with a requested time/parts/service and Recommended Replacement… Parts Analysis. The service team was very understanding about cost effectiveness and gave me transparent feedback and guidance regarding the importance that could impact the most critical systems. Also gave me advice and seemed very knowledgeable about concerns with concerns regarding theQ5 of my year make/milage/model and put a guided plan together to help mitigate cost while not breaking my budget.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Plano! Feel free to reach out to us if you need anything. Have a wonderful day.
Service Above & Beyond
by PsychEDELic RN on 11/21/2024Yesterday morning after i got off from work my car won’t start up because the battery in my fob key was drained. It was my first time experiencing it so I don’t know what to do. I called Audi Plano to have somebody help me to walk me… through on how to start my car with a dead fob key. Tracy from sales gladly helped me and I am so thankful for him. He was very patient in giving me instructions and made sure that everything is working. He is an angel sent from above that moment. Kudos to Tracy and more power and blessings to this amazing Salesman…Audi is so lucky to have you. You are an asset to the company for providing the best customer service!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Service Review
by Pedro52 on 10/13/2024great service by SawyerHello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Quick Turn Around time on badly damaged wheel and tire
by Mark Tx on 09/04/2024I struck some metal debris on Highway 380 outside of Denton TX, while beginning my road trip up to Colorado for a week long vacation. Audi Roadside Assistance transported my vehicle and myself back to Audi Plano in a timely manner. The… metal debris had destroyed the front right tire, and badly damaged the front right rim. Adrian M in Service was able to locate and install a replacement set of wheels and tires within two hours of my arrival at the service department. This was outstanding work on the part of Adrian M and his technicians on my behalf. I was back on the road and headed to Colorado within 3 hours! Amazing! Many thanks for your speedy work on this issue, which allowed me to resume my vacation travels with only minimal delay.Hi Mark, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Disappointing Service
by Disappointed on 08/05/2024Shortly after purchasing my vehicle, I was sent an email from Audi of Plano - an AutoNation dealership. The email stated the following: ...of course you know your ACURA Vehicle came equipped with four factory-new tires. But did you realize… those tires came with 24-Month Road Hazard Protection & Roadside Assistance to keep you driving safely? Because your safety is our top priority, 24‑month Road Hazard Tire Protection and Roadside Assistance are included with every tire we install, giving you exclusive benefits*: • Full Tire Repair or Replacement • Battery Jumping • Lockout Assistance • 15-mile Complimentary Towing • Up to 3 Gallons Gas Service Of course, I was pleased to know that the new tires on the car I purchased had road hazard protection. A little piece of mind. Then came the nail in my tire. I made an appointment and came in to have it looked at. This is when I found out that "the email must have been sent in error". $240 later and Discount Tire has my loyalty and money - and now I truly have road hazard protection on all my tires. Thank goodness that in the DFW area, there are dozens of choices on where you can spend your hard-earned money, spend wisely.Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (972) 249-0905 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Great customer service!
by HappyQ7 on 08/01/2024I had a bad experience at a dealership up the street from Audi Plano and, spur of the moment, stopped into Audi Plano to test drive their Q7. Adrian was patient, showed me the Q7 along with other cars that fit my interest, and explained the… differences. I bought a Q7 due to Adrian’s kindness and patience. Everyone I came in contact with throughout the sale were also kind and thorough. Highly recommend Audi Plano!Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Audi Plano and we hope to be of service again in the future.
Service for Audi A4 2020
by Mehmet Sahin on 06/03/2024Service manager, Christian, took care of us very well. We are happy to work with him and Audi service.Hello Mehmet, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Audi Plano
by Alexandre on 05/22/2024Good service, friendly and patient staff.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Satisfied customer
by Brandon on 04/26/2024I recently visited Audi for my 40k mile service and brake replacement, and I must say, I am thoroughly satisfied with my experience. Although the service took an extra day or two due to unexpected bushing replacements, my service provider,… Eva, went above and beyond to make the wait easier for me by providing a loaner car. The staff's professionalism and commitment to customer satisfaction truly impressed me. I would highly recommend Audi for their exceptional service.Thanks so much for the warm recommendation of the team here at Audi Plano. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Terrible experience major car issues
by FedupJ. on 04/10/2024I bought a certified pre owned Audi that’s been in service for 3 of the 4 weeks I’ve owned it. My salesman was in a bad mood the day the picked it up, the car was not made ready, nor gassed, I had to figure all Features out alone. Forward a… week. Digital gauge cluster blanked out / steering wheel broke, usb-c port was broken, window tint was scratched up (it wasn’t on the test drive) how this car was an Audi certified pre owned is beyond me. Missing a key and more. Service ordered the wrong parts so now it’s in service for another 2 weeks?? Wow. Guys. If not for Mike in finance being cool this would be a 0 star review.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 249-0905 to discuss what we can do to help.
Always a Great Experience
by Jasmine on 03/21/2024I just bought my 3rd Audi SUV from this dealership. Everyone is were helpful and knowledgeable about any questions that I had. I will definitely continue to come to this dealer for my vehicles.Hi Jasmine, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Great experience and would definitely buy from again
by bmwspeed on 03/17/2024Very clean car well taken care of and Mitch went above and beyond what was expected after the sale was completed! Now that’s customer service!Hi, we appreciate you taking the time to leave us a response! If you ever need help, just give us a call. Happy motoring!
Awesome service!!!
by Milton J on 03/17/2024The sales staff at Audi Plano are truly amazing. Not only did they give me an awesome deal on a 2024 Audi A4. They have continued to provide impeccable service after the sale. This is my first Audi, after this experience it won't be my… last.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great experience
by Ashley Duda on 03/11/2024Austin was super helpful in finding the right car for me. Had a great experience!Hi Ashley, we're happy you found Austin to be so supportive during your experience here at Audi Plano. Don't hesitate to call us if you ever need anything. Be safe on the road!
Audi Plano
by Sonya Bea on 02/08/2024updated 03/01/2024Austin Mane at Audi Plano is an exceptional individual from the moment I walked into the dealership, Austin Mane professionalism and knowledge were amazing . He took the time to understand my needs and preferences, and then guided me… through the process with patience and expertise. Austin Mane attention to detail and commitment to customer satisfaction were truly an VIP experience very impressive. trustworthy car sales professional. Thank you, Austin Mane, for making my car buying experience exceptional. Sonya Beasley!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
by Ivory Park on 04/30/2025