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Audi Plano


5930 W Plano Pkwy, Plano, TX 75093 (map)
Today closed
Sales Rating
Recommend:
Yes (33) No (8)
Service Rating
Recommend:
Yes (37) No (3)
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Dealership Service Review

1 out of 5 starsservice Rating
Disappointing Service
Written by Disappointed on 08/05/2024

Shortly after purchasing my vehicle, I was sent an email from Audi of Plano - an AutoNation dealership. The email stated the following: ...of course you know your ACURA Vehicle came equipped with four factory-new tires. But did you realize those tires came with 24-Month Road Hazard Protection & Roadside Assistance to keep you driving safely? Because your safety is our top priority, 24‑month Road Hazard Tire Protection and Roadside Assistance are included with every tire we install, giving you exclusive benefits*: • Full Tire Repair or Replacement • Battery Jumping • Lockout Assistance • 15-mile Complimentary Towing • Up to 3 Gallons Gas Service Of course, I was pleased to know that the new tires on the car I purchased had road hazard protection. A little piece of mind. Then came the nail in my tire. I made an appointment and came in to have it looked at. This is when I found out that "the email must have been sent in error". $240 later and Discount Tire has my loyalty and money - and now I truly have road hazard protection on all my tires. Thank goodness that in the DFW area, there are dozens of choices on where you can spend your hard-earned money, spend wisely.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Heath Knoll on 08/07/2024
Dealer Response
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (972) 249-0905 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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