Audi Plano
Back to Service Reviews
Dealership Service Review
service Rating
Quick Turn Around time on badly damaged wheel and tire
Written byon 09/04/2024
I struck some metal debris on Highway 380 outside of Denton TX, while beginning my road trip up to Colorado for a week long vacation. Audi Roadside Assistance transported my vehicle and myself back to Audi Plano in a timely manner. The metal debris had destroyed the front right tire, and badly damaged the front right rim. Adrian M in Service was able to locate and install a replacement set of wheels and tires within two hours of my arrival at the service department. This was outstanding work on the part of Adrian M and his technicians on my behalf. I was back on the road and headed to Colorado within 3 hours! Amazing! Many thanks for your speedy work on this issue, which allowed me to resume my vacation travels with only minimal delay.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
Mia Terrence on 09/07/2024
Dealer Response
Hi Mark, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Report