Customer Reviews of AutoNation Ford Katy
Review type:
Recall f150
by Jbeard124 on 04/04/2025Quick in and out on a power module.Terrible experience with service here
by F150owner on 01/04/2024Bought my 2023 Powerboost Hybrid Lariat at AutoNation Katy. It’s a $70k truck. It’s been 6 months now since I bought the truck. Too many issues w the truck since I got it. A terrible service just makes the problems worse. I called to… schedule an appointments for repair before I bring my truck in. They asked me to describe the problem(s) during the calls and I told them what they are. When I bring the truck there, they asked to describe the problems again and then tell me to either leave the truck there for few days w/o a loaner car or schedule another appointment to bring it back. What’s the point of the first appointment? They have done this multiple times and I am sick and tired of this place. I don’t recommend buy cars or trucks at this dealer and have your cars service here. A recent problem didn’t even get fixed and they created another problem after I picked it up. Bery frustrated w this place.Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8949. We hope to hear from you.
Regular Maintenance
by Kim Marek on 12/13/2023Service was excellent, everyone was very helpful and prompt.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
2023 F-150 OWNER
by Lou Rosas on 12/13/2023All went as promised and within the 1.5 hours quotedThank you again for taking the time to let us know how we did. We hope you have a great day!
Mustang camera recall
by Kphillips on 11/29/2023AutoNation Ford in Katy, Texas did an outstanding job on this recall. Quick and easy.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Trustworthy to bring F150 to for Service
by Customer on 11/15/20232nd time I used Autonation Ford Katy for service work. Went out of my way to take my vehicle to them (there are 3 dealerships that are closer) due to the service from first visit. Major service transmission overhaul, they got it done in… reasonable amount of time. Service advisor Buddy/William was good to work with.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Tired of this place.
by Brittany on 11/16/2023My car went in because the engine light was on. They told us it was fixed we left and not even the next day and the engine light IS ON AGAIN.Hi Brittany, thank you, for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8949. We hope to hear from you.
Owner
by Psalms23 on 10/26/2023Very pleasant, work done in timely manner.. honored my warranty.. no hassles. I've had it in before and they fixed issues everytime.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Discrimination and bad treatment.
by Rodolfo on 10/23/2023I was there on Saturday for an oil change. The guy who receives my car asks me if I prefer someone who speaks Spanish. I answer yes and he directs me to the counter with “Daniel”, who was with another customer. I wait and when he finishes… he continues with some papers without looking up. After a while he asks me in English if I need anything. I answer in Spanish after saying hello that I want to do an oil change, I answer in Spanish that yes and he asks me again in English for the phone number that I give him in Spanish and he corrects me in English. I tell him to wait and I go to the entrance to ask for someone who speaks Spanish. The supervisor comes in with me and tells Mr. Daniel that he should attend to me in Spanish, to which he responds, that I assumed that he spoke Spanish. From then on all the treatment was very rude and not at all friendly as befits someone who works with the public. I agree that English is spoken in this country, but in that same place my husband and I have bought 4 cars, 3 of them 0 miles for our family. And at that time we were attended to in Spanish, the language has never been a problem.Hi, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (281) 305-8949. We look forward to hearing from you.
Prompt, pleasant & informative service
by Jeanette on 10/20/2023Service was very prompt, technicians were pleasant and they took the time to keep me informed of status. They also explained problems so I understood them. A ride was scheduled for me before I even knew I might need one enabling less wait… time.Hello Jeanette, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Review of my service appointment
by E.Festa on 10/12/2023I am satisfied with the appointment procedure and the time invested with AutoNation Ford Katy.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
RECALL
by Tiffany on 10/08/2023This is the first time having a good experience at Auto Nation. Usually everyone is walking around with greeting, speaking or acknowledging that I'm in the service. My service advisor was awesome. But when I asked more information on how to… get my Sync working he did not have any experience on the matter. After this visit I will no longer buy or bring my car in for any reason.Hi Tiffany, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.
Oil change and multi point inspection
by 22explor on 10/05/2023The service person who took care of me was very professional but I was first usher to an older white gentleman by the porter. When he came to his desk ask me who told me to come to him I said the guy who meet me at the express lane ,he said… they don't know what they doing I am busy find someone else to help you. He sit on the right side of Mr Robert, he had no name tag. Very rude person. But the guy I went to was very professional . That's why I give a five star.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (281) 305-8949 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
F450
by ThomasG on 10/04/2023Fast, informative, friendly.Hi, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
Scheduled Service Review 9/27
by fjkenny on 10/02/2023I scheduled this pre-paid oil change in advance. All the people involved were courteous and professional. Unfortunately, this service visit lasted 2 hours. This is not the first scheduled service visit to last this long. Way too long for an… oil change and tire rotation. The cost is basically the same as the oil change service store down the street but that is a walk=in business and rarely take over 30 minutes.Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (281) 305-8949.
Clueless
by Disappointed on 09/28/2023I bought a battery expecting a Ford battery and got a generic Auto Nation battery. I'm OK with that but no one knows who backs LIFE TIME WARRANTY. Who do I call if I need a free jump-start?Hi, thank you for bringing this matter to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 305-8949. We would appreciate the chance to turn your experience around.
Call the General Manager??? I have already called and talked to Mike, identified as the GM He was no help, he was supposed to call me back with an answer. That was early last week.
The Usual good service
by Cddevenney on 09/27/2023Good drop-off and good pick-up experience. Warranty work accomplished in good time.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Recall Never Rectified
by cdwdnw3 on 09/23/2023We were made aware of a recall about which we were told there were no parts. A year or more later, we receive a final notice to get the repair. We made an appt only to be told the repair would take 3 days. We called to find out if the… repair was complete on the day we were advised it would be and were told they didn't have the part but they would call us to bring back the vehicle when the part that would be earmarked specifically for my vehicle arrived. It has been almost 2 more months and no one has called to have the recall repair completed.Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
F150
by Third Coast on 09/22/2023Welcomed when I arrived, took care of the service I was there for . Customer Service was goodHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Review of my last visit
by Google1234 on 08/25/2023updated 09/18/2023Service was good From the greeting person to the service represtative, it did not take longCustomer Service for Recall issue
by Mitch on 09/06/2023Received a recall notice that a replacement blower motor was available for my daughters Expedition. A few days later the motor started acting up. Called and made an appointment. Met with Mark in Service. He took care of everything that… afternoon and said it would be ready within 24 to 48 hrs. The next afternoon I received a text notifying me that it was ready. Also received a video text from the service technician regarding the repair. Grabbed my daughter and ran by to pick it up. In and out real quick. Friendly, courteous, and fast. Thanks for your help. My daughter has 2 sons in car seats and its difficult to fit them into any smaller vehicle.Hi Mitch, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you; we appreciate your feedback! If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 04/07/2025