AutoNation Ford Katy
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Dealership Service Review
service Rating
RECALL
Written byon 10/08/2023
This is the first time having a good experience at Auto Nation. Usually everyone is walking around with greeting, speaking or acknowledging that I'm in the service. My service advisor was awesome. But when I asked more information on how to get my Sync working he did not have any experience on the matter. After this visit I will no longer buy or bring my car in for any reason.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Chole Yates on 10/11/2023
Dealer Response
Hi Tiffany, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.
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