AutoNation Ford Katy
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Scheduled Service Review 9/27
Written byon 10/02/2023
I scheduled this pre-paid oil change in advance. All the people involved were courteous and professional. Unfortunately, this service visit lasted 2 hours. This is not the first scheduled service visit to last this long. Way too long for an oil change and tire rotation. The cost is basically the same as the oil change service store down the street but that is a walk=in business and rarely take over 30 minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Destiny Jarvis on 10/05/2023
Dealer Response
Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (281) 305-8949.
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