Customer Reviews of AutoNation Ford Katy
Review type:
Robb is the Man
Maverick Purchase
by JR Maverick on 02/27/2023I was on a waiting list for a Maverick. Cecil texted me that he had one available. The transaction went smoothly. I feel like I won the lottery.Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
The diagnosis on my ford explorer is wrong
by Charles on 02/26/2023I brought in my car for a check for a rattling noise I hear on the front left wheel while in motion. They checked and said they didn’t see any sound but picked a stone lodged in the wheels. Unsatisfied I elaborate further on checking with… bumps. On checking the concluded that the left arm was weak but doesn’t portend any danger to using the car until it’s changed and that it isn’t the source of the noise. I had to join them to go test drive the car with a supervisor perhaps. On checking the the noise didn’t come up again. I had to retrieve my car and leave. As soon as I left, barely three minutes after the same sound returned. I called Thomas Dustin’s service line which he had used in calling me while I waited at the reception. No one picked up, I however left a voice message to complain that the noise returned. The noise is quite troubling and makes driving uncomfortable.Hi Charles, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Rev. Dwayne Broussard
by REVBROUSSARD on 02/24/2023I did an appointment set-up on line but when I got to the service department they had no record of it, even when I showed my conformation sheet I had printed up with the price of $49.95 however I was charged $108.22! Secondly I have been… coming to ford to get my oil change and the total inspection and was told that two of my lock key lug nuts were missing at that time the service rep, check and said there were no previous mention of my lock key lug nuts missing, I told him this is the only place that I have bought my tires from and get my car serviced and that I park my car in my garage. I was not offered to replace or giving the opportunity to replace them. Finally when my car was ready I had to wait without any information for the hold up, then after about 15 min. i had inquired and I was told that they had to clean my carpet because they had dirty it. I was not pleased with the service or the explanation. NOT HAPPY AT ALL!Hi, we are deeply disappointed by your experience at AutoNation Ford Katy. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.
Seevice
by Gabriel on 02/22/2023Michael was very professional. He explained everything in detail.Hi Gabriel, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Oil change
by Dionceaser on 02/21/2023Oil change price was ridiculous because i was told a different price over the phone when i made appointment and fluids was not topped off for the money i paid for oil change.Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8949. We hope to hear from you.
Best buying experience
by Ref1972 on 02/20/2023Amir Aldarwish is an excellent salesman to work with. By far, the best experience purchasing a new Ford. Amir was very knowledgeable and answered all my questions honestly. Only spent an hour and a half at the dealership before rolling out… with my new Bronco.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Excellent experience at AutoNation Ford Katy
by Texasjwj on 02/17/2023I recently purchased a 2023 F150 from AutoNation Ford Katy. Easily the best car buying experience I’ve had. The team is Demi Williams (sales), Jason Klein (finance) and Ryan Laskowski (GM) were great in answering my questions and… informing me of everything I needed to know. I highly recommend them if you’re looking for a Ford.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Syee1972 on 02/16/2023Randy had my car in and out as quickly as possibleHi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
New car
by Bernal G on 02/15/2023It was fast and easyHi Bernal, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any further questions, please give us a call. We're always happy to help!
Rockstar Service
by Joe Catano on 02/14/2023I had such a great experience with the the service on my Ecostar!!! Randy Linney is fantastic and professional 😀 He answered all my questions and concerns!!! He followed up and was very thorough. I appreciate his efforts!!Hi Joe, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
Bobby Sharpe
by Sharpe2008 on 02/13/2023Precise, accurate work and great customer serviceHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Wonderful customer service, very knowledgeable, educated in determining customers needs.
Excellent Service, Attention and Easy Process
by James G on 02/12/2023Beau and Allistair helped me navigate the purchase and selection process with ease. Only took a few hours to completely wrap up everything.Hi James, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
👍
by Mrkmick on 02/12/2023Algenis Correa was professional and a pleasure to work with.Hi, we're happy you found Algenis to be so supportive during your experience here at AutoNation Ford Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!
Kudos to Mark!
by Alberto on 02/10/2023Mark did an exceptional job! he communicated clearly and nicely when and what to expect from the car service AutoNation was going to provide. Also, other factors that could have taken into consideration to do the job. Outstanding!Hi Alberto, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Unresponsive customer service after sale (for a missing part on new truck)
by Mike M on 02/09/2023Unresponsive customer service after sale (for a missing part on new truck). Custom ordering the vehicle was a good experience. Internet sales manager was good. Finance experience was not great - high pressure tactics to get you to buy an… extended warranty, trying to convince you that the vehicle is going to come apart the day after the factory warranty ends (is this the message Ford wants to convey, that the truck will last 3 years and then disintegrate before your eyes?). However, my main problem was after the sale. About a week and a half after buying the truck, I discovered that a very small plastic trim piece was missing from the rear fender (I must have been forgotten at the factory). I emailed the sales guy with a photo of the missing part and asked they they arrange to have the part shipped to me since it was obviously left off at the factory (we are talking about $20 retail cost for this piece of plastic). I get a really, really lame response, basically they can't do anything because I took too long to report it and the part might have fallen off. Give me a break! This part probably weighs 1 ounce and is held on by 3 screws, and you're telling me that in 300 miles three screws have come undone and the part fell off? Did you sell me a lemon, Autonation Ford? I asked that the matter be escalated to an upper manager, and even called asking to speak to a manager about it. I was put through to voicemail and it has been over a week and no return email or phone call. All I'm asking is that they provide me with this cheap part and provide me with a complete vehicle. It's not like I can call the factory at Dearborn to report this. It's not about the money, it just the point. But it seems that once they have your money they don't care about you anymore. They turned a 4+ star experience pre-sale to a 1-star review after the sale. Autonation, you guys have my email and my contact details, just send me the part. The cost to me at retail is $20 - it's probably costs you less than half that, but your utter lack of follow-up has earned you 1 star. Unless you make it right this is my first and only time buying from you.Hi Mike, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Simple and Honest
by Michael on 02/05/2023Derek over at Auto Nation gave me the two things I was looking for in a dealership when ordering my Bronco, and that is honesty, and keeping things simple. He never once tried to up sell me or feed me any lines throughout the entire process… (which for the Bronco was a almost a year wait); in the end they not only kept there word with regards to selling at MSRP (most dealerships put a 5k up charge on Broncos) but Derek also ensured I had my price protection saving me $2500. Would absolutely recommend Derek and AutoNation Ford in Katy TxHi Michael, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Darth Romero
by Darth Romero on 02/04/2023A great experience! After searching thousands of F150 listings and the assistance of Max Uwagwe, my wife and I were able to find the exact truck that meet our families need. The no haggle pricing made the car buying process enjoyable again.… Thanks to Ryan Laskowski (GM) and Michael Lindsley (sales manager) also for hearing our concerns and meeting our needs. We had agreed upon replacing two new tires on the truck we were buying, and after buying the truck, the tires were ordered, delivered and installed at the dealership in a timely manner as promised. Thanks again Max and the whole AutoNation Ford Katy team.Hi Darth, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Road Trip Worth Every Minute
by Brian K on 02/05/2023Contact Carl Robbins at AutoNation Katy if you want a no pressure car buying experience. We drove from Fort Worth to Katy after contacting Carl about a Mustang for my wife. He was very informative, super responsive, and went out of his way… on his day off to meet with us and complete the sale. Thank you Carl and the Management at AutoNation Ford Katy.Hi Brian, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! Feel free to stop by if you ever need any more help.
New Purchase
by fjkenny on 02/03/2023We had a great experience dealing with Antoine Price and the finance team. Just under 4 hours to trade-in 2 vehicles, test drive a new Ford Edge and close a deal we are very happy with.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Purchased new F150
by Jeff on 02/03/2023I had an excellent experience by a new 2022 f130 truck. Robert Snowbarger did an excellent job. He did not try to sell me something i did not want. Sam (used car appraiser) gave me a fair price for my 2014 f150. I will go back to Katy… FordHi Jeff, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Fast and efficient service
by Sgmarks on 02/03/2023Got me in quickly for a recall and took care of a couple other issues I had. Car was done same day. Don Dontray is wonderful and super customer service oriented.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/18/2024