AutoNation Ford Katy
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Dealership Service Review
service Rating
Scheduled oil change
Written byon 03/15/2023
Had scheduled oil change waited for 1-1/2 hours to have the service advisor tell me they ran out of oil. Ran out oil, Never will I use this dealership again what a waste of my time. If I could give zero stars I would.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Kevin Smith on 03/17/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 305-8949 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon. Take care!
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