AutoNation Ford Katy
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Dealership Service Review
service Rating
Transmission fault indicater
Written byon 03/08/2023
F150 was showing a”trans fault” alert on dash so I took it in to diagnostics run to see what was happening. Service rep called later and said the alert wasn’t caused by any transmission problem but said it was caused by insufficient oil in the vehicle. When last serviced by a local oil change company, he believes the truck wasn’t filled to capacity…short by about 4 qts the truck holds 7 qts. Anyway they put oil in the truck to get me home and sent me on my way with instruction to get an oil change. No charge. Not what I was expecting. A refreshing experience. Service rep Dustin Thomas explained everything and was exceptional in keeping me informed. A very patient guy. 5 star experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Noel Guber on 03/14/2023
Dealer Response
Hi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
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