Customer Reviews of AutoNation Ford Katy
Review type:
Robb is the Man
Great Service Again from AutoNation
by METruel on 03/30/2023Tom in the service department went above and beyond. Extremely kind and delivered excellence. Grateful!Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great Experience
by BVeisKatyTX on 03/29/2023Very pleased with the service I received when I took my 2019 Expedition in for transmission issue. I was told they would need to keep my car for 3 days but was pleasantly surprised to get a call in just one day. They ran diagnostics and… were able to fix the problem. The service people were friendly and very helpful.Hello, We are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
2023 Ford Bronco Sport
by Kith Morales on 03/27/2023I’ve always dreamed of owning the Bronco Sport outer banks and Auto Nation Katy made it happen! Absolutely love this car from interior to exterior. I hope to own the bigger Ford Bronco one day!Hi Kith, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by John123 on 03/27/2023Fast, easy, friendly and professional.....couldn't ask for more or a better experience.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Rust around the Tail light metal frame (both right and left side)
by Shayley on 03/26/2023Very happy with the work that they've done to our SUV 2020 Ford Explorer. Our Service advisor, James Thompson took care of us well. He provided us with great service.Hi Shayley, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Exelent
by Armando on 03/21/2023It was fast, good and exelentHi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
It is the truth
Sales person
by PlusVI21 on 03/20/2023Demi Williams by far the best sales person I’ve ever had. Why? 1) knowledgeable of every Ford Product. He was able to answer and explain every detail of every truck we go in. Not pressuring me to buy or annoying but the guy just knew his… stuff, 2) Honest and respectful. When something could not be done (ex: test drive a Ford performance vehicle) he was able to articulate it in a professional manner and provide options for us to compare and contrast, 3) working the numbers was easy and he was able to provide the best options possible and work my situation out with no problems.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Service Department
by James B on 03/16/2023Professional, knowledgeable, personal service. The dealership respected my time and responded well to my needs. I trust their reliability and performance.Hi James, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Scheduled oil change
by Mad customer on 03/15/2023Had scheduled oil change waited for 1-1/2 hours to have the service advisor tell me they ran out of oil. Ran out oil, Never will I use this dealership again what a waste of my time. If I could give zero stars I would.Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 305-8949 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon. Take care!
Good quality work, but scheduling & Communication is atrocious
by J Sullivan on 03/15/2023It took me nearly a month to be able to schedule a servicing on my vehicle. Once dropped off, my car was promptly serviced, and the work appeared to be done well. But good lord the communication at this dealership stinksHi, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!
Auto Nation Ford Explorer Limited
by J Hamrc on 03/15/2023Great job Paul Jones did finding the perfect car for me!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Good & Fast Service. Need Lower Price
by Ramirez on 03/12/2023Gio, our service rep., got us in for an oil change quickly and out quickly. However, a complimentary carwash and a lower price for the oil change would've been better,Hi Ramirez, thank you for taking the time to leave us feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Transmission fault indicater
by Riogrande on 03/08/2023F150 was showing a”trans fault” alert on dash so I took it in to diagnostics run to see what was happening. Service rep called later and said the alert wasn’t caused by any transmission problem but said it was caused by insufficient oil in… the vehicle. When last serviced by a local oil change company, he believes the truck wasn’t filled to capacity…short by about 4 qts the truck holds 7 qts. Anyway they put oil in the truck to get me home and sent me on my way with instruction to get an oil change. No charge. Not what I was expecting. A refreshing experience. Service rep Dustin Thomas explained everything and was exceptional in keeping me informed. A very patient guy. 5 star experience.Hi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service Department
by Travis F on 03/08/2023Had an appointment and got everything done and finished in a timely mannerHi, we're glad to hear you enjoyed your visit. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Oil change and inspection
by IKatyTx on 03/07/2023Made appointment online. Service and inspection within an hour.Hello, we are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!
Buyer
by Tandyja on 03/06/2023Easiest purchase ever!Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Quick and easy
by MSinSTX on 03/06/2023Sales and service was quick and easy. Great team at AutoNation Ford in Katy.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Martin Deluna
by Martin77 on 03/01/2023Excellent experience. The price of my vehicle was right.We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Buying a car
by Della Ann on 03/01/2023Great place to buy a car..friendly sales personnel..easy to get too.Hello Della, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Oil change
by Virgilio on 02/28/2023Fast and quick to respond on any questions.Hi, we really appreciate your positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Quick and painless.
by Temp2099 on 02/28/2023Staff was professional, friendly and knowledgeable.Hi, we really appreciate your positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/18/2024