AutoNation Ford Katy
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Dealership Service Review
service Rating
Uncertain about what was done to vehicle.
Written byon 04/29/2023
I had a serviceman come out to fix the safety recall on my vehicle. I have no idea if it was fixed or not. Nothing left to tell me if it was. I was called by the dealership to ask how it went and I said I had no idea what was done to my car and they laughed and said they will try to do better and hung up.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Barry Lewis on 05/04/2023
Dealer Response
Hi, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8949 -- we hope to hear from you soon.
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