AutoNation Ford Katy
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Disappointed I have to leave my car for 2-3 days just to get a diagnostic!!
Written byon 05/08/2023
I am very disappointed that I was told I would have to leave my vehicle for 2-3 days just to get a diagnostic of the problem that timeframe does not include fixing the issue. Living in Houston without access to a vehicle is not feasible. I bought a Ford GT Mach E and love the vehicle but hate the service. The representative was very nice but thr service SUCKS.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Piper Yost on 05/11/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (281) 305-8949 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
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