AutoNation Ford Katy
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Dealership Service Review
service Rating
Service/ Oil Change
Written byon 04/11/2023
When I got there immediately I was received by an associate who led me to the office with another associate that helped me to set up the visit for my service, the environment is good, BUT! I spent there 3 hours with my child, I tried to be very patient because I know that takes time but not 3 hours! One of the managers finally went to check on me after a while and asked me if I was waiting for too long, WELL! My truck was ready 45 minutes AGO! no one explained to me why I wasn't called or why no one in the office was full of people to let me know that my truck had been ready for so long.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Harrick Newman on 04/13/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Ford Katy. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.
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