Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Katy
Review type:
Wonderful service LaMeika
Justin in the service dept
by Catherine B on 01/10/2023Justin is AMAZING!! He made the process so smooth and comfortable. His personality is a plus in my book! Definitely good to ask for him next time!Hi Catherine, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Service = Justin
by Ronda C. on 01/09/2023We have been with this dealer and service dept since we bought our vehicle new in 2017. The day I bought my vehicle in it felt like if it could go wrong it did, wrong day - wrong spot picked online - and I really needed a few things done… before my trip started the following week. Justin had me hang tight and took the car back immediately. He was honest, transparent, relatable and cared about what I needed and didn’t. He’s a true asset to your service dept. and I hope he’ll still be there the next time I need to bring the car in.Hi Ronda, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Chrysler Dodge Jeep RAM Katy. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Great Sales Person and Sales Process
by PandorasBox on 01/06/2023Our experience with Kobie was one of compassion and listening to the needs/wants of the customer. Then the honest reality of what we wanted vs what we wanted to pay for it, but it didn't end there, Kobie worked hard to find a win-win for… us and to get us the Jeep that we wanted for the price we wanted to pay. It is not often that a sales person would go the extra mile to find a win-win it is usually a win for the dealer and well if the customer wins the ok but not in this case. I would recommend Kobie to any one for finding and getting a vehicle that is what you need/want and make it happen across the sales process.Hi, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Window replace
by Don’t have on 01/05/2023There appears a lack of internal communication on status and clearly an issue with updating and communicating with me. The work was finally done but of all times I was promised a call back, I received two. From when I took my truck in for… ‘diagnosis’ to when it was repaired always about a month. In the meantime, I had no visibility on timing and had to call myself to pick up my vehicle while they better understood timing, path forward on leak repair and availability of resources to to make the repair/replace.Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM Katy take our reviews very seriously. If you'd like, please contact our General Manager at (281) 715-6920. We'd appreciate the chance to make your experience a positive one.
Oil related issues
by CherokeeOwnr on 12/25/2022I received a promotion mailer back in April 2022 and decided to use Autonation for my oil change. It was my first time as a customer. The service rep and mgr at the time were great but the mechanic was horrible. He didn't do the oil change… properly so once I got home I had oil all over my garage floor. It was so bad they sent the mechanic to my house to put kitty litter down to soak it up but that didn't help, the damage was done. They sent out a pressure washer but that didn't help either. I eventually had to pay $2k to get my garage epoxied bc it looked terrible and my house was only 1.5 years old at the time. They offered my next 3 oil changes complimentary. Fast forward to Oct-Dec and all of sudden my Jeep has oil leak issues. Took it in to be serviced and they believed the leak was from a gasket so they replaced free of charge. A few days later the leak returned so had to take the Jeep back for a week and they said it was the oil cooler/adapter. Paid close to $1k to get the fixed and so far, 2 weeks later, I haven't had any leaks. My service rep Korey is amazing at taking care of his customers. He's very knowledgeable and patient w/the concerns of his customers. He made a very stressful situation bearable just by being present and taking the time to keep me informed.Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Katy. If you are willing to give us another chance, please contact us at (281) 715-6920 so we can understand your situation better in order to try and turn your experience around. Thank you, AutoNation Chrysler Dodge Jeep RAM Katy
Attention and Patience to clarify service details
by Andrefc on 12/23/2022Justin is a very polity and respectful person and help me out clarifying all details on the service patiently Thank you body!!!Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Auro Nation Dodge - Dodge - Jeep
by Billy Fred on 12/20/2022Have been going to this Dealer since they opened this Katy Store, (formerly Allen Samuels Dodge - Jeep), and as usual they did a great job. This was a factory recall on the emissions system and they made the repair & correction within just… a few hours. Hats off also to my service Writer "Alex" - Respectfully, Billy F. FergusonHi Billy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Oil change
by Angiega on 12/20/2022On timeHi Angiega, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Highly recommended - AutoNation & Drew Brower
by Waleed Mirza on 09/14/2022Had an amazing experience at AutoNation Katy where I bought my first Jeep Wrangler Sport from. The Sales Rep Drew Brower is very knowledgeable, has a passion for cars, and loves to guide the customers about everything and anything related… to cars. After meeting with him, I was totally convinced that this is the place I want to buy my Jeep from. I would highly recommend AutoNation Katy as well as Drew Brower.Hi Waleed, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Chrysler Dodge Jeep RAM Katy and we hope to be of service again in the future.
Expected more from an AutoNation dealership. A complete waste of my time
by dz06rd on 08/25/2022Expected more from an AutoNation dealership. A complete waste of my time. I made every effort to give them my business. I’m speechless. No one there really seemed to care about selling me a car. First off, this a greedy dealership that… cares more about lining their pockets than anything else. I was all set to order a 2022 Charger Hellcat for my wife as a gift for our 20th anniversary. I found an extremely good deal at a dealership that’s very active and well known on the Dodge forums. https://www.chargerhellcat.org/threads/8-off-msrp-on-all-2022-dodge-factory-orders.11573 The dealership in the above post, Koons CDJR, will order any Dodge for you at 8 percent off MSRP no other BS, just MSRP, 899 in doc fees plus TTL. Yes, this includes the hellcat widebody! I started the process with them and found out that only 10 colors are available for order right now on the charger. There is a particular color my wife wanted and it’s a 20-year anniversary gift, I don’t want her to settle on a color she doesn’t really like. That’s when I discovered that AutoNation Chrysler Dodge Jeep RAM Katy had one in transit. After a trip to dealership and a few conversions later that day I finally agreed to pay 5000 over MSRP and place a deposit on the vehicle. I asked them to put an offer together with my trade so I could see where all the numbers came out. A day had passed so I decided to go back up to the dealership. I drove up there with my trade this time so we could work out the final numbers. I hand my keys to salesman so they can appraise the vehicle. He asked the typical sneaky question, “Who is the car financed through?” I replied it’s through Chrysler. They ask this so they can look up the payoff and lowball you, usually offering a couple thousand over the payoff should you be in positive equity situation. That’s exactly what happened, when he comes back, they offer me 3000 over my payoff which is way less than what it’s worth. The salesman didn’t even try. In most cases they go back to the GM and see if they can offer more. Earlier that day I submitted an online appraisal on this dealerships website and already had a certified AutoNation offer 4000 higher than what this salesman just came back with. Plus, I had a Vroom offer 6000 higher. With Vroom that’s guaranteed. They even come and pick up the car! If you take the car to a Vroom location the offer is usually a little higher as well. The only reason I’m trying to trade the car at AutoNation is because it will save 2500 in sales tax by combining it with this purchase. My point is at no time did I feel this dealership was trying to work with me, not even a little! I was very flexible and realistic with my expectations. At no point did I try and get them to match the above deal because I knew they would want more since the vehicle was in transit and not an order. After the low trade offer I had enough and left. It had become abundantly clear at this point the dealership didn’t give a you know what about earning my business. I’m 40 years old, I’ve purchased my fair share of vehicles. I have to say I’ve never had a dealership put so little effort into selling me a car! Look at the situation. The above dealership is obviously still making a decent profit at 8 percent off MSRP. It’s not a new program they have had that promotion and similar ones for years. I’m ready to pull the trigger and give AutoNation an easy sale. Plus, I’m paying 12,000 more for the exact same make, model and trim compared to Koons CDJR. Then they have the audacity to offer me way less than what my trade is worth. My previous experiences with other AutoNation locations have been great. I just purchased a car for myself at a different AutoNation in July. They went above and beyond. That purchase was probably the most pleasant car buying experience I’ve had. There’s a huge difference between making a healthy profit and screwing people over if you want the latter shop here.Great sales person
by Amolinas on 06/30/2022Kathy Nguyen went above and beyond during and after the sale. She went as far as giving us a ride back from the dealership after our vehicle needed to get dropped off for an add on. A truly exceptional experience.Hello Amolinas, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Take your business elsewhere
by Tricia on 06/22/2022They lack customer service, I have reached out several times in regards to problems with my recent car purchase and nobody has returned my calls even though they said they would. And my calls have since gone unanswered. I’ve never… experienced anything like this before when purchasing a vehicle and I am still shocked how they manage to get away with being dishonest with their customers.Hi Tricia, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Katy. Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Easy experience
by C Havemann on 05/12/2022This is the first time we have ever bought a used vehicle, and the first time we have bought from another dealership. Zavien was our salesman and was very helpful in locating what I wanted even though it was at another one of their… dealerships. Once finance numbers were done and approved, he personally went to go pick up the vehicle for us. The process was pretty quick and easy. Our finance manager was great and even helped us out with some extras we were wanting to purchase, by pointing us in the right direction. My only complaint is the service department was really backed up so the vehicle we purchased wasn't cleaned like it should have been.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Great service
by Kay Berry on 03/23/2022I have always come to this location for service even though I am only a few miles from a different location. I do this because of the service and my service advisor, Derrick Forman. The only issue was the time it took for an oil change. I… can only think it was because they were short staffed. I will always come back to this location. Derrick found a great service contract for me, for that I really appreciate.Hi Kay, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Chrysler Dodge Jeep RAM Katy. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Dabomb.com
by Lois Lane on 03/18/2022Jeremy Tompkins was my salesman. He was great to work with and he made sure that I got everything that I wanted. I highly recommend Autonation and JeremyHi, we are pleased to hear you had such a positive experience with us, Lois! We appreciate your recommendation of AutoNation Chrysler Dodge Jeep RAM Katy and we hope to be of service again in the future.
Good selection!
by Alex on 02/22/2022Dealer had a great number of ecodiesels which is what I was looking for. Found the unique one for meHello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Worst Oil Change Service Ever!!
by K on 10/12/2021I made an appointment 2days in advance. Arrived ten minutes early(I was told my oil change would take 45min- 1hr) and after being at the appointment for an hour and a half was told I had to wait another hour for my oil filter to be… delivered. My oil change took over 3 hours and when I finally had my car returned the oil life was still reading 10%!! Was my oil really changed??!!!!!Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (281) 715-6920 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
What I thought was too good to be true… was…
by Jason Pena on 09/30/2021Mr. Chavez was awesome in getting us taken care of during the paperwork / signing period. He kept us well informed and was honest about not knowing something if we asked, but was quick to find an answer for us. Got us taken care of and… approved for the truck I’ve wanted for a while…. Now the nightmare, not but 24hrs later, the radio started ‘ghosting’ (changing stations on its own, changing inputs. If Bluetooth was connected making random calls, even emergency calls to 911 (that was fun). Driver side running board was not operating properly operating, the driver side window would not roll up automatically, back seat wouldn’t fold correctly up, and the breaks squeal. Was told by our salesman that we would be taken care of, and the exact opposite has happened. I found all of those issues in the first 24-48 hours, but the vehicle was said to have “gone thru an (however many point) inspection….” Ya, right! I’m no Certified Mechanic, but I’m not oblivious to know something is wrong either…. They asked us to bring it in to review and address the issues which meant to me that they are accepting responsibility and fixing it. So I setup a time to bring it in. My warranty was adjusted to ensure accommodation for the issues to be repaired… or so I thought. Buddy, works in the service department, has been exceptional on helping us and trying his best to get us taken care of and has hit road blocks by taking it thru the proper channels. At this point, it’s no one wanting to take responsibility for what management knows is wrong, and how shady this is becoming. Now my salesman has said he won’t be in for a couple of weeks and referred me to another rep. (These are not all of the details, but the cliff note version). I am happy to work with and speak to whomever I need to in order to address the issues and begin repairs. If nothing can be done then, I would like to return the vehicle and get my down payment back.Hi Jason, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 715-6920 -- we hope to hear from you soon. Take care!
Above and Beyond
by V Lawrence on 09/01/2021I had some work done with the service department, however, more issues were found than expected. The service advisor went above and beyonnd yo help me resolve the issue at the best price. Thank you. Customer for LifeHi, we're so glad that we were able to go above and beyond your expectations! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Declined service work done anyway.
by KC Yost Jr on 07/05/2021We believe the warranty work was completed. However, we declined the oil change and tire rotation once we were told the cost ($89). We were told oil change and tire rotation were completed anyway. We were not given our keys until the $89… was paid. Dealership is less than 2 miles from our home. Dispite that, we'll be going elsewhere for all new warranty and service work.Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please contact us at (281) 715-6920 so we can understand your situation better in order to try and turn your experience around. Thank you, AutoNation Chrysler Dodge Jeep RAM Katy
Very poor 3rd time in a row
by Melissa sosa on 06/18/2021Was quoted a price that wasn't the same as quote. Time to be ready not ready at that time. Promised a loaner car, did not get it. The same issue 3 times in a row...Hi Melissa, we regret your most recent visit with us was not up to the standards we strive for. We'd like the opportunity to discuss this with you. Please reach out to us at (281) 715-6920 at your earliest convenience to discuss how we can turn your experience into a positive one.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Melissa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!
by Ivory Park on 04/30/2025