AutoNation Chrysler Dodge Jeep Ram Katy

Mr. Chavez was awesome in getting us taken care of during the paperwork / signing period. He kept us well informed and was honest about not knowing something if we asked, but was quick to find an answer for us. Got us taken care of and approved for the truck I’ve wanted for a while…. Now the nightmare, not but 24hrs later, the radio started ‘ghosting’ (changing stations on its own, changing inputs. If Bluetooth was connected making random calls, even emergency calls to 911 (that was fun). Driver side running board was not operating properly operating, the driver side window would not roll up automatically, back seat wouldn’t fold correctly up, and the breaks squeal. Was told by our salesman that we would be taken care of, and the exact opposite has happened. I found all of those issues in the first 24-48 hours, but the vehicle was said to have “gone thru an (however many point) inspection….” Ya, right! I’m no Certified Mechanic, but I’m not oblivious to know something is wrong either…. They asked us to bring it in to review and address the issues which meant to me that they are accepting responsibility and fixing it. So I setup a time to bring it in. My warranty was adjusted to ensure accommodation for the issues to be repaired… or so I thought. Buddy, works in the service department, has been exceptional on helping us and trying his best to get us taken care of and has hit road blocks by taking it thru the proper channels. At this point, it’s no one wanting to take responsibility for what management knows is wrong, and how shady this is becoming. Now my salesman has said he won’t be in for a couple of weeks and referred me to another rep. (These are not all of the details, but the cliff note version). I am happy to work with and speak to whomever I need to in order to address the issues and begin repairs. If nothing can be done then, I would like to return the vehicle and get my down payment back.