AutoNation Chrysler Dodge Jeep Ram Katy
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Dealership Service Review
service Rating
Window replace
Written byon 01/05/2023
There appears a lack of internal communication on status and clearly an issue with updating and communicating with me. The work was finally done but of all times I was promised a call back, I received two. From when I took my truck in for ‘diagnosis’ to when it was repaired always about a month. In the meantime, I had no visibility on timing and had to call myself to pick up my vehicle while they better understood timing, path forward on leak repair and availability of resources to to make the repair/replace.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Gary Moore on 01/08/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM Katy take our reviews very seriously. If you'd like, please contact our General Manager at (281) 715-6920. We'd appreciate the chance to make your experience a positive one.
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