Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Katy
Review type:
Wonderful service LaMeika
Do not do business here!
by thompsonl07 on 03/09/2023This dealership not only sold me a jeep that was a lemon but upon trying trading it in had me jump through hoops on a car that “was sold” to me. Mind you this car I didn’t even ask for. They ran my info and “approved” me with out consenting… with me about the car. I sent multiple cars to see if I could be approved and not one was tried. I get all the paperwork done for the car they choose and the dealership tells me someone else is in the back signing paperwork and bought the car. They failed to honor anything and tried to put me in a jeep when I specifically stated to don’t put me in another jeep after them selling the car from under me. I will NEVER do business with them again and will not send anyone to them.Hi Thompson, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (281) 715-6920 when you have a chance. Thank you, and we look forward to hearing from you.
Great Experience
by Jordan A on 03/09/2023Jonathan Dennis was extremely helpful and upfront about the whole process. Dry happy with my experience and my new Jeep.Hi Jordan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Struts replacement
by Shontril on 03/04/2023Korey and Mr. Darrell took very good care of my girl! Korey was always helpful and made everythingconvenient for me and Mr. Darrell was very informative about my vehicle. No offense but those to r my go 2's whn it comes to my car..❤️🩹🙏💯Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Katy! If you ever need help, just give us a call. Happy motoring!
Excellent customer service
by Glass Doctor on 03/03/2023Everyone in service and parts were friendly, helpful and professionalHello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Una excelente compra
by Bryan1016 on 02/28/2023Excelente la atención al cliente y el compromiso de explicar cada paso de la compraHola, gracias por su informe positivo. Estamos felices de haber sido de servicio para usted. Si alguna vez necesita ayuda, simplemente llámenos. ¡Feliz automovilismo!
ABS Repair
by Rgb2023 on 02/23/2023Dealer completed the ABS computer repair in less then one day. Also their bill was $300 less than two other local repair shops I received quotes from. That’s hard to believe but it did happen.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service
by Regina c on 02/18/2023I was confused about everything at the beginning, but Jennifer and the service manager explained everything in detail.Hello Regina, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Oil Change using MOPAR Specials
by Majid Mashal on 02/17/2023Unfortunately, I was disappointed when I informed the manager about he special I wanted to use and he said he couldn't honor that because he had already put in the system a different special that he couldn't change!! His inability to change… that caused me to pay extra $50 for the package he offered versus the one I had from MOPAR websiteHi Majid, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 715-6920. We hope to hear from you.
Great and friendly experience!
by Marigabi on 02/14/2023My experience was very pleasant, Luis took the time to explain the service that needed to be done in a very professional and kind way.Hi Marigabi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Taking care of business
by Rebel Man on 02/12/2023I received a recall on my Ram and decide to swing by Autonation CJDR in Katy. Service advisor Derrick Foreman was able to help me get in and out very quickly and I was on my way. The best service ever!!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. Drive safe, and we'll see you on the road.
Oil change / tire rotation
by Wandatsa on 02/12/2023Fast efficient and Jennifer in service was amazing to deal withHi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. Feel free to stop by if you ever need any more help.
Alignment
by JRaskie on 02/12/2023They were quick and did what I needed with in the time frame requested.Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
52 day delay to get part
by Anne Jar on 02/09/2023My 2016 jeep with only 38k on it had the throttle control body go out mid highway interchange. It was towed to Autonation Chrysler Jeep dealer on Dec.6, 2022. It was still under the Premium Assurant warranty. I was repeatedly given new… dates when the part would arrive: Dec 27, Dec.23, Dec. 31, Jan.9, Jan.13, Jan. 20, Jan.27. It was very stressful not being able to know how to plan appropriate and cost efficient rental car plans over the 52 days it took to get the part from a third party supplier., and not being told why. I was told at one point that another dealer had a part but wouldn't give it up in case he might need it. My jeep was returned to me on Jan. 27, 2023. I had to escalate the issue to the upper management of Stellantis, the parent company.Hi Anne, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Katy. If you are willing to give us another chance, please contact us at (281) 715-6920 so we can understand your situation better in order to try and turn your experience around. Thank you, AutoNation Chrysler Dodge Jeep RAM Katy
Took car back for the same problem
by LuckyBG on 02/10/2023Great customer service but taking the car back for the same issue is discouragingHi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Katy. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 715-6920. We hope to hear from you.
Oil change service
by Guillermo on 02/09/2023Very fast serviceHi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Horrible Service
by Jimmmmm on 02/09/2023I would give them a half star if possible. The service at Auto Nation was HORRIBLE. I rarely even provide reviews- probably one other in my lifetime - but the service was so insanely poor I wanted to warn others of what they will… experience. I get the fact it took 10 days to get my car back for a simple sensor repair due to labor shortage. What was unacceptable was the fact there was little to no communication about the vehicle. The only time I got updates is when I called at least a dozen - no exaggeration - a dozen times for each update to get any information and when I got information it was wrong or not realistic (note I called because I was promised an update at each conversation - not once did they follow through). Several times of the course of the 10 days the root cause kept changing and the service recommendations changed. In summary - imagine yourself being a part of a reality show - the service was so badly unimaginable that you thought to your self - no way - this has got to be a joke... I must be on TV.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Service
by Josephb on 01/30/2023The service rep was absolutely amazing and he had me out in a timely mannerHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent and efficient service!
by Jill EM on 01/30/2023Collin Ferguson provided exceptional service and made the process simple and seamless. He was knowledgeable about the Jeep I purchased and answered all of my questions without pressure. He quickly responded to any questions I had following… the purchase.Hello Jill, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!
Prompt Service!
by Allen H on 01/26/2023Louie was very helpful and friendly!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rocky start but strong finish
by A. Krauss on 01/19/2023I had an appointment but when I arrived I was told that person was on vacation. So someone else would have to fit me in. After waiting about 30mins Korey assisted me with getting my warranty repair started. He was great, kept me informed.… My only issue was that they had my car for a week and no loaners...Hello Krauss, Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Fast and friendly
by Khalili on 01/18/2023Luis was very friendly and helpful. Got the service taken care of in no timeHi, thank you for your kind review; we are happy to pass along your comments to Luis here at AutoNation Chrysler Dodge Jeep RAM Katy! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Melissa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!
by Ivory Park on 04/30/2025