Skip to main content

AutoNation Chrysler Dodge Jeep Ram Katy


21777 Katy Fwy, Katy, TX 77450 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (12) No (5)
Service Rating
Recommend:
Yes (39) No (11)
Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
52 day delay to get part
Written by Anne Jar on 02/09/2023

My 2016 jeep with only 38k on it had the throttle control body go out mid highway interchange. It was towed to Autonation Chrysler Jeep dealer on Dec.6, 2022. It was still under the Premium Assurant warranty. I was repeatedly given new dates when the part would arrive: Dec 27, Dec.23, Dec. 31, Jan.9, Jan.13, Jan. 20, Jan.27. It was very stressful not being able to know how to plan appropriate and cost efficient rental car plans over the 52 days it took to get the part from a third party supplier., and not being told why. I was told at one point that another dealer had a part but wouldn't give it up in case he might need it. My jeep was returned to me on Jan. 27, 2023. I had to escalate the issue to the upper management of Stellantis, the parent company.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Savy Robinson on 02/15/2023
Dealer Response
Hi Anne, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Katy. If you are willing to give us another chance, please contact us at (281) 715-6920 so we can understand your situation better in order to try and turn your experience around. Thank you, AutoNation Chrysler Dodge Jeep RAM Katy
Report