AutoNation Chrysler Dodge Jeep Ram Katy
Dealership Service Review
My 2016 jeep with only 38k on it had the throttle control body go out mid highway interchange. It was towed to Autonation Chrysler Jeep dealer on Dec.6, 2022. It was still under the Premium Assurant warranty. I was repeatedly given new dates when the part would arrive: Dec 27, Dec.23, Dec. 31, Jan.9, Jan.13, Jan. 20, Jan.27. It was very stressful not being able to know how to plan appropriate and cost efficient rental car plans over the 52 days it took to get the part from a third party supplier., and not being told why. I was told at one point that another dealer had a part but wouldn't give it up in case he might need it. My jeep was returned to me on Jan. 27, 2023. I had to escalate the issue to the upper management of Stellantis, the parent company.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No