Customer Reviews of Sterling Mccall Buick GMC
Review type:
Bought a 2025 GMC Sierra SLT
Awesome Customer Service
by Wes on 03/16/2022The service staff was extremely helpful and knowledgeable throughout the entire experience. They provided excellent accommodations and kept me posted through the entire service. The work was done quickly and completely.15,000 mile service carried out with car wash
by Ron Masters DDS on 03/15/2022Great service delivered on time as promised. John Rodriguez was great as usual.Thank you Ron! We are thrilled that John and our team provided you with the best experience! We thank you for your continued business!
Service
by GMC Terrain on 03/14/2022Excellent service at Sterling McCall. Serviced my car in a timely manner. Thank you.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
I was quoted $433 for 150K service, price increased after service
by Robin Briggs on 03/13/2022I received an email from Sterling McCall reminding me I was due for a 150K Mile Service. They offered two packages and I went for the 2nd package which included an Oil Change for $433. I received a call telling me my vehicle was ready hours… later but nothing about the price increase. I should have been notified prior to serving or after service. I was told after I received an email which informed me that I could pay in advance. I was told of the price increase when I paid that the price online was incorrect. They gave me a $50 discount because of the online price quote but I still had to pay an extra $60. I need my car and been laid off of work for 18 months so living on a tight budget is tough and now this. I was shocked and had to hold it together. I will never return to Sterling McCall again. I have been a customer since 2014.Thank you for bringing this to my attention. I apologize for what you experienced with your recent service bill. I would like an opportunity to address your concerns and to earn your business, please contact me at kcooper@Sterlingmccallcadillac.com. I look forward to speaking with you. Kimono Cooper General Manager
Job well done
by Eva on 03/12/2022Had appointment for oil change. Advisor was timely in getting my vehicle. Received text about service recommendations and shortly after my vehicle was ready, nice and clean. Great job and it took an hour as I had been told when I arrived.… Always excellent at this service department!!Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Service
by Mb on 03/12/2022I normally have a great experience. This time my email special was not honored and that was disappointing. I always come and have never had that issue.Thank you for bringing this to my attention. I apologize for what you experienced with your recent visit. I would like an opportunity to address your concerns and to earn your business, please contact me at kcooper@Sterlingmccallcadillac.com. I look forward to speaking with you. Kimono Cooper General Manager
price of the service
by justin on 03/12/2022every time I come to get oíl chance the price is different and higher I don't know whyThank you for bringing this to my attention. I apologize for what you have experienced with fluctuating prices. I would like an opportunity to address your concerns and to earn your business, please contact me at kcooper@Sterlingmccallcadillac.com. I look forward to speaking with you. Kimono Cooper General Manager
Buick/GMC Works For Me
by L Michael on 03/11/2022The Service Department handled my oil change, tire rotation and advised me of needed repairs. Mr. Fofana was very professional, courteous and timely despite the many vehicles in front of me.Thank you for your kind words for Mr.Fofana! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Going backward
by TW on 03/09/2022I have used Sterling McCall Gmc for 12+ years. The last few years have reminded me of service departments of old. Coupons they email are always expired when I get my service doneThank you for bringing this to my attention. I apologize that the quality of your recent service appointments have been unsatisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kimono Cooper General Manager Kcooper@group1auto.com
Inspection
by Anita H on 03/08/2022Since the first time I have visited Sterling McCall ,Ramon has helped me. I always refer to him.as my advisor. I have always received Great service. Never too long of a wait.Thank you for being our customer, we appreciate your kind words for Ramon! We are thrilled that you had a pleasant service visit!
Awesome Service!!!
by Susan F on 03/07/2022The service team is friendly and do not tru to sell you services you do not need.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Engine line came on after saying there was an issue with the engine.
by Maria Zamudio on 03/07/2022Engine light came on after saying there was an issue with the engine and transmission, they did an world class inspection and my light just came on a few minutes after leaving the dealership. Gave them the exact notification instar gave me.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kimono Cooper General Manager Kcooper@group1auto.com
Oil Change
by Freddie on 03/07/2022Excellent customer service, my service advisor keep me updated with what was going on.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Fantastic Service
by Reginald Parker on 03/05/2022Great service , knowledgeable personnel .I had the pleasure of being taken care of by Ms. Bass , great service representative and also understanding of a customer’s needs. And works to get proper work done. Thank You for your… professionalism and understanding.Thank you Reginald for your kind words for Ms Bass! We are thrilled that she provided you with a great service visit. We look forward to your business with us again!
Consistency
by Ivan Parra on 03/03/2022I have been a customer of this dealership since 2017. The service team has consistently delivered an excellent standard of customer service for my vehicles. Mr. Ramon Zapata, the Service Manager, exhibits an outstanding commitment to… excellence in customer communication and delivering awesome on-time and surprise-free service. Ramon is always clear and concise as well as patient in responding to questions or providing explanations. I will keep coming back as long a this standard of service is maintained.Thank you Ivan for your kind words for Ramon and our team! We are thrilled that you always have the best experience here with us! Thank you for your continued business and we look forward to your next visit!
Long wait for service
by Paul Domenichini on 03/03/2022This is the first time in 5 years I’m disappointed in the service. Yesterday, arriving at 8:00, I waited 9 hrs in the waiting room. I scheduled an oil change, but also needed service for the A/C. Not cooling. After an hour the customer… service attendant approached with a list of items which needed attention. The A/C was on the list. Bad/damaged condenser. I approved the items I wanted repaired and customer service returned to the mechanic so he could execute the repairs. At about 1:00 I approached customer service to check status. I was told then that, “you know this is a 7 hr job”. Well no, I was not aware that this work was of such a long duration. At this point I was there for 5 hrs. I decided to wait it out. My decision. Finally at 5:00 I was informed the work completed. I believe my complaint here is that after I agreed to the condenser repair, I should have been told that this is an all day repair. Knowing this information I would have elected the option to be driven home.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kimono Cooper General Manager Kcooper@group1auto.com
Responsive and Caring
by Eva K on 02/25/2022I called in a panic because my car wouldn't start and I needed to get to work. I called for service. The response and service were great. I got my car back the same day with a full explanation of what the problem was. The price was… reasonable as well.Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Time wasted
by Buick Owner on 02/24/2022I went in to get my car checked out for alignment and to see why it was jerking forward from idle. They quoted me for front motor mounts, but didn’t address the alignment issue and when I asked why, the sales rep said they could not check… it. I decided to get the front motor mounts anyway to salvage what I could from this visit. I came back another day because they had to order the parts. When I dropped off the car for repairs and returned home, I was then told that the bushings didn’t come with the mounts and it would be several hundred dollars more for parts if I still wanted to have them put on. This was ridiculous - they should have checked for this BEFORE they quoted me the cost of repairs and ordered the parts. I canceled the job because I felt they didn’t research the parts properly and they were trying to charge me for their lack of effort. Apart from losing the money I paid for them to look at my car, I also wasted almost $60 in Lyft rides to and from the dealership because they no longer offer a shuttle service. To add insult to injury, the sales rep was borderline rude every time he communicated with me. I was made to feel I was interrupting his day, and that anything that went wrong was MY fault, not theirs. This was an overall terrible experience, and I do not plan on going back to this dealership.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me at kcooper@Sterlingmccallcadillac.com. I look forward to speaking with you. KC Cooper General Manager
Simple Fix
by GMCDriver on 02/24/2022I needed my center console repaired. It was easy to get an appointment and the service was done in a timely manner. The only issue I had, was that they sent me a whole other host of problems that my car had that needed “immediate… attention”. I know nothing about cars and the services they were suggesting were very expensive. As a result, I took my car to a local mechanic who I trust to get a second opinion and he did not agree with their evaluation. It felt like I was being taken advantage of and for that reason I did not leave five stars.Thank you for bringing this to my attention. I apologize for what you have recently experienced at our store. I would like an opportunity to address your concerns and to earn your business, please email me at kcooper@Sterlingmccallcadillac.com. I look forward to speaking with you. Kimono Cooper General Manager kcooper@Sterlingmccallcadillac.com
One day
by Bipse on 02/24/2022We arrived and I was the first one in line but the service advisor went to the second car. However after we saw our advisor the rest of the communication and our dealings were professional and respectful.Thank you for the feedback. We thank you for your business and look forward to your next visit!
Oil change
by Jones on 02/24/2022Great quick. I was able to use a discount. Glad I had it otherwise the oil change would have been $93.00. Other than the high price my customer service rep was friendly and professional.Thank you, we appreciate the feedback!
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- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
by Customer Service on 03/23/2022