Sterling Mccall Buick GMC

I went in to get my car checked out for alignment and to see why it was jerking forward from idle. They quoted me for front motor mounts, but didn’t address the alignment issue and when I asked why, the sales rep said they could not check it. I decided to get the front motor mounts anyway to salvage what I could from this visit. I came back another day because they had to order the parts. When I dropped off the car for repairs and returned home, I was then told that the bushings didn’t come with the mounts and it would be several hundred dollars more for parts if I still wanted to have them put on. This was ridiculous - they should have checked for this BEFORE they quoted me the cost of repairs and ordered the parts. I canceled the job because I felt they didn’t research the parts properly and they were trying to charge me for their lack of effort. Apart from losing the money I paid for them to look at my car, I also wasted almost $60 in Lyft rides to and from the dealership because they no longer offer a shuttle service. To add insult to injury, the sales rep was borderline rude every time he communicated with me. I was made to feel I was interrupting his day, and that anything that went wrong was MY fault, not theirs. This was an overall terrible experience, and I do not plan on going back to this dealership.