Sterling Mccall Buick GMC
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Dealership Service Review
service Rating
Simple Fix
Written byon 02/24/2022
I needed my center console repaired. It was easy to get an appointment and the service was done in a timely manner. The only issue I had, was that they sent me a whole other host of problems that my car had that needed “immediate attention”. I know nothing about cars and the services they were suggesting were very expensive. As a result, I took my car to a local mechanic who I trust to get a second opinion and he did not agree with their evaluation. It felt like I was being taken advantage of and for that reason I did not leave five stars.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Customer Service on 02/28/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for what you have recently experienced at our store. I would like an opportunity to address your concerns and to earn your business, please email me at kcooper@Sterlingmccallcadillac.com. I look forward to speaking with you.
Kimono Cooper
General Manager
kcooper@Sterlingmccallcadillac.com
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