Customer Reviews of Audi Grapevine
Review type:
A Pleasant Buying Experience
Fantastic experience!
by Mike and Bev on 01/04/2024Mitch and Aspin teamed up to make our purchase of an Audi Q5 a pleasure. Super friendly, professional and low pressure as well as very knowledgable of the vehicle. Highly recommend these sales people as well as this dealership!Congratulations on your new Q5! We are thrilled that Mitch and Aspin provided you with a professional, low-pressure sales experience. Our ultimate goal is your satisfaction! We are excited to help you in the future.
Fast and efficient - but not personal
by Adriano on 12/31/2023The entire process from scheduling to pick my car up was very fast. I scheduled over the phone, with an automated scheduling assistant. I dropped the car and left the dealership in 10 minutes. I got status and extra services messages via… text and also approve it online 3 1/2 hours later in my car was ready to pick up, the only reason I don’t give it five stars is because the staff is very impersonal. They don’t make you feel welcome and they don’t explain what’s going to happen. I had minimum interactions with a human being. They were all fine but very dry. And also they don’t have Uber or loaner services anymore. They only offer a shared shuttle.Thank you for bringing this to my attention. I apologize for the poor customer service and lack of communication you experienced during your last visit. I would like an opportunity to address your concerns and to earn your business, please contact me at ppalenzuela@audigrapevine.com. I look forward to speaking with you. Pedro Palenzuela General Manager ppalenzuela@audigrapevine.com
Audi Service at Grapevine
by Krishna990 on 12/28/2023The overall experience at Audi grapevine is excellent , they address every issue with utmost patienceWe are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Audi Grapevine TX - service excellence
by Sam P - TX on 12/27/2023Well, they couldn’t control the fact that my 2014 A6 needed a couple major repairs, so the price tag was a punch in the gut, but the service team across the board was top notch. Great work in a timely fashion and (hopefully) have the car… going strong for many more miles. Mark, Joel, Jacob and several others provided hospitality, not simply service.It's wonderful to hear that despite the unexpected major repairs on your Audi A6, our service team went above and beyond to assist you. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Basic Service
by KJ_Principal on 12/24/2023Great overall experience. Service tech met all needs and car was ready before estimated time. Definitely will be my “go to” as long as I have my Q5.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Pretty unsatisfied
by Lee Moreno on 12/23/2023Had an appointment to have my vehicle looked at. Didn’t know I was needing to drop it off overnight. Wasn’t offered a loner. Was left in the dark for over 20 hours. Had to call the dealership and see what is happening. They finally… updated the ticket. When picking up the vehicle, it wasn’t washed even though I had service done. They did not reset my inspection due notice either. And it took any hour to find my keys. I suggest going to Plano.Best Audi dealership in DFW
by Abhishek on 12/15/2023Worked with Julian for our new Q4. Julian was very helpful with entire process and made our buying experience very smooth. I would recommend this dealership to my friends and family.Congratulations on your new Q4! We are thrilled that Julian provided you with a smooth sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Great Service Experience
by Dprzyo734 on 12/07/2023I had some car trouble, and Audi made it as easy as possible to get towed, into a loaner, fixed up, and put back on the road. Major shout out to Kelvin for all he did to ensure a good experience!It's great to hear that Audi made a challenging situation easier for you when you had car trouble! Having a seamless process for towing, providing a loaner, and ensuring your vehicle was fixed promptly speaks volumes about our commitment to customer service. Kelvin's efforts in ensuring a positive experience are definitely commendable. Thank you for your business!
Job well done
by jbhtexas on 12/07/2023Excellent service and communication.We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
No Follow Up
by AliciaMM on 11/23/2023My sales person was Luis. I contacted the dealership and he was the person the respond. The initial text messages were the last I heard from him. Someone else did the test drive, wrote up the paperwork, in his name, and excitedly… congratulated my 18 year old in his car purchase. We had the car looked over by a different dealership and the found the oil pan was unsealed. I called and text Louis to see if they would make the repair. I’ve spoken to several people. Everyone pointed me back to him. He has yet to contact me and it’s been over a week. I’m disappointed in this experience and will not recommend him as a salesperson.Real Pros
by Bobbyluv on 11/17/2023Took my Q5 in for a big job and Joel was a pleasure to work with!It's fantastic to hear that you had a great experience and that Joel provided pleasurable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Best car buying experience so far with Audi Grapevine
by Ramakrishna on 11/15/2023We had best car buying experience so far with Audi Grapevine. Nice people to talk to and share much info and answer any questions and excellent support being providedCongratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Audie grapevine service department is awesome
by Peako216 on 11/15/2023Did an amazing job on getting my Audi back on the read after a flat over the weekend. I scheduled right away and dropped it off on Monday and they had the tire in stock . Car was done in 45 minutesIt's great to hear we provided a quick and efficient service to get your Audi back on the road. Having the tire in stock and completing the job in such a short time is impressive. We appreciate your business. We look forward to assisting you in the future.
There is no transparency
by Seshasai. on 11/10/2023While sign of the package initially the manager said I had to pay only $30 extra on top of OTD(actual vehicle price is 44k). After three days I found that they charged 9k extra that is around $170 extra for every month. I got disappointed… with this and planning to review my package subscriptions. Sales person Mr Jeremy helped me a lot. Thanks Jeremy.Thank you for taking the time to share your experience, and we appreciate your feedback. We're pleased to hear that Mr. Jeremy provided you with excellent assistance during your purchase. We sincerely apologize for any confusion regarding the additional charges that you discovered after the initial agreement. We understand that transparency is crucial in these matters, and we regret any disappointment or inconvenience this may have caused. If you have any further concerns or would like to discuss your experience in more detail, please don’t hesitate to reach out to us directly. Your satisfaction remains our top priority.
Wheel Repair
by Scotty C on 11/10/2023Chris Zamora and Bill did a fantastic job on the SQ5 wheel. Car looks fantasticScotty, Ensuring your satisfaction is our ultimate goal and we are pleased to know that Chris Zamora and Bill provided a great tire service for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.
Helped me with my tires.
by Cscourten on 11/07/2023Mark helped me with my 3rd party warranty by contacting them and getting me my new tires. He was very helpful and gave me his direct number if I had any questions. Would recommend Audi grapevine for any service need.Mark is thrilled to hear your positive feedback! 🌟 Thanks a ton for recommending Audi Grapevine. We're delighted Mark made sure your 3rd party warranty and new tires were sorted smoothly. If you ever have more questions or service needs, Mark and the team are just a call away. Safe and smooth travels ahead! 🚗😊
R8 general service
by Audir8Fan on 10/23/2023Great tech. Took me through everything about the car to make sure it was on top of its maintenanceIt's wonderful to hear that the tech took the time to walk you through everything about your car's maintenance, ensuring it's well taken care of. Understanding your vehicle's maintenance needs is essential for its performance and longevity. Your positive experience is valued!
Excellent!
by Ignacio on 09/29/2023I got the best service experience. Joel was my service advisor and went above and beyond. Staying late just to finish my car and speaking with warranty over the phone for more than one hr.We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Joel went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.
Thorough Check of my Audi
by GP___58 on 09/27/2023I was very appreciative of the entire process. The service advisor was great, the shuttle drivers were professional, and the service tech was outstanding. They provided me with a video of what they checked and communicate throughout the… video before doing any additional work. I was blown away. Fantastic service!We are glad we could help!
Joel/Chris
by Angie B on 09/21/2023Timing belt repair and hard work trying to cooperate with warranty company outside of audiThank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Great service
by Brandon on 09/13/2023The folks at Grapvine were courteous and professionalWe are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.
Audi Grapevine takes pride in our helpful staff and we will do everything to make your car buying experience the best you have ever had. We have helped many people from the communities of Grapevine, Arlington, Dallas and Fort Worth get into the Audi car of their dreams.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Spanish
Congratulations on your new vehicle! We are thrilled to have provided you with a pleasant sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by Sara Thurston on 04/04/2024