Audi Grapevine
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sales Rating
There is no transparency
Written byon 11/10/2023
While sign of the package initially the manager said I had to pay only $30 extra on top of OTD(actual vehicle price is 44k). After three days I found that they charged 9k extra that is around $170 extra for every month. I got disappointed with this and planning to review my package subscriptions. Sales person Mr Jeremy helped me a lot. Thanks Jeremy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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Kathryn Glenn on 11/13/2023
Dealer Response
Thank you for taking the time to share your experience, and we appreciate your feedback. We're pleased to hear that Mr. Jeremy provided you with excellent assistance during your purchase. We sincerely apologize for any confusion regarding the additional charges that you discovered after the initial agreement. We understand that transparency is crucial in these matters, and we regret any disappointment or inconvenience this may have caused. If you have any further concerns or would like to discuss your experience in more detail, please don’t hesitate to reach out to us directly. Your satisfaction remains our top priority.
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