Customer Reviews of Audi Grapevine
A Pleasant Buying Experience
byon 04/02/2024
Very good sales rep, helped us find exactly what we were looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A Pleasant Buying Experience
byon 04/02/2024
Very good sales rep, helped us find exactly what we were looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worked performed on 2023 Audi
byon 03/29/2024
Took my 2023 Audi e-tron to have the Universal Traffic Recorder (UTR) kit installed. The installation was perfect, and the customer service I experienced from Calvin and Rene was excellent!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great and Fast service
byon 03/23/2024
They took care of everything super fast not even having an appointment
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dealership was very helpful
byon 03/07/2024
Great experience. Mark was extremely helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Better than the Best!
byon 03/07/2024
My 16 year old son Dylan wanted a Saab V8 Turbo. I envisioned the police at my door at 3AM saying he and 3 friends died in a crash going 150mph. I said "There is no way in hell I'm buying you that car!" He did more research and met me half way on the safety, affordability, and reliability of a Saab V6. We took a trip to Audi Grapevine and within 5 minutes, Mitch Poston and Waldo Miranda pulled up a 2019 Saab A7 Quatro with 35k miles, single owner, mint condition. I knew we were in such good hands, I had my son check it over as I chilled in their ultra comfy show room finishing some last minute business. Dylan walked back in with a 'Holly [non-permissible content removed] This is the Most Unbeleivably Kickass Car' expression on his face. 20 minutes later their numbers guy, Shawn Anbari landed us within $11 of the numbers we initially stated: 10k down, $600 monthly. In one hour we had the keys and took it out on an express lane, top speed. Smooooth, never felt like it was getting away from me. Zero to Sixty in 3 seconds. When my son drove it, he was like a grandpa, both hands on the wheel, cautious, mindful. He makes straight A's, is a rule follower, has good priorities, and solid boundaries. He deserved this Saab. He deserved a quick clean straight forward expedient purchase. We are grateful to Mitch, Waldo, and Shawn for their professionalism, candor, empathy about my concerns as a dad, their ability to Make It Happen, and get Dylan into his right of passage. It truly was the best buying experience I have Ever had. It will be Your experience too.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 03/02/2024
Audi Service department is always very helpful and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing
byon 03/02/2024
My entire experience was amazing. I saw a 2024 Q3 online. I was connected with Felecia and she immediately informed me that she could get my car here within the next week. The process was smooth and I’m driving my new 2024 Q3! The entire team from start to finish was amazing.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
50K Service
byon 02/22/2024
The level of professionalism and communication was above and beyond! I’m very pleased about the service I received
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rene's excellent customer service
byon 02/20/2024
I have been to the service department about 5 times in the past 12 months and have always dealt with Rene. He always finds away to make the experience better than the previous visit and never disappoint regardless of the issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Audi Q7 service
byon 02/17/2024
anthony is great - honest, prompt and on time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 02/16/2024
I have to wait for my car while they did a 40,000 mile warranty service on my car I was surprise when they got the car done in less than 3 hours! This place is the real deal
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2024 A6 AllRoad
byon 01/31/2024
The professional yet personal attention is apparent from the first interaction with Audi Grapevine. Jeff Lasseter in Sales and Dax Danns (Audi Brand Specialist) worked effortlessly to complete the sale to my utmost satisfaction. Drove in from Oklahoma for the transaction and so very glad I did. Ask for Jeff and Dax as their combined expertise will make your purchase memorable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Audi Grapevine
byon 01/27/2024
Service techs are always personable. Mark, Larry & Bill are great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 01/12/2024
Work was performed to my satisfaction. But 1.5 hour wait for a shuttle ride is unacceptable for a premium car line like Audi. Also no loaner available.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Audi Q5
byon 01/12/2024
Great service from the service department. Replaced engine mounts and did state inspection. Sent videos of service and finished the repair sooner than expected. Courtesy car took me to my house. Overall excellent experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fantastic experience!
byon 01/04/2024
Mitch and Aspin teamed up to make our purchase of an Audi Q5 a pleasure. Super friendly, professional and low pressure as well as very knowledgable of the vehicle. Highly recommend these sales people as well as this dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast and efficient - but not personal
byon 12/31/2023
The entire process from scheduling to pick my car up was very fast. I scheduled over the phone, with an automated scheduling assistant. I dropped the car and left the dealership in 10 minutes. I got status and extra services messages via text and also approve it online 3 1/2 hours later in my car was ready to pick up, the only reason I don’t give it five stars is because the staff is very impersonal. They don’t make you feel welcome and they don’t explain what’s going to happen. I had minimum interactions with a human being. They were all fine but very dry. And also they don’t have Uber or loaner services anymore. They only offer a shared shuttle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Audi Service at Grapevine
byon 12/28/2023
The overall experience at Audi grapevine is excellent , they address every issue with utmost patience
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Audi Grapevine TX - service excellence
byon 12/27/2023
Well, they couldn’t control the fact that my 2014 A6 needed a couple major repairs, so the price tag was a punch in the gut, but the service team across the board was top notch. Great work in a timely fashion and (hopefully) have the car going strong for many more miles. Mark, Joel, Jacob and several others provided hospitality, not simply service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Basic Service
byon 12/24/2023
Great overall experience. Service tech met all needs and car was ready before estimated time. Definitely will be my “go to” as long as I have my Q5.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pretty unsatisfied
byon 12/23/2023
Had an appointment to have my vehicle looked at. Didn’t know I was needing to drop it off overnight. Wasn’t offered a loner. Was left in the dark for over 20 hours. Had to call the dealership and see what is happening. They finally updated the ticket. When picking up the vehicle, it wasn’t washed even though I had service done. They did not reset my inspection due notice either. And it took any hour to find my keys. I suggest going to Plano.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Audi Grapevine takes pride in our helpful staff and we will do everything to make your car buying experience the best you have ever had. We have helped many people from the communities of Grapevine, Arlington, Dallas and Fort Worth get into the Audi car of their dreams.
1 Comments