Audi Grapevine
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Dealership Service Review
service Rating
Fast and efficient - but not personal
Written byon 12/31/2023
The entire process from scheduling to pick my car up was very fast. I scheduled over the phone, with an automated scheduling assistant. I dropped the car and left the dealership in 10 minutes. I got status and extra services messages via text and also approve it online 3 1/2 hours later in my car was ready to pick up, the only reason I don’t give it five stars is because the staff is very impersonal. They don’t make you feel welcome and they don’t explain what’s going to happen. I had minimum interactions with a human being. They were all fine but very dry. And also they don’t have Uber or loaner services anymore. They only offer a shared shuttle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sara Thurston on 01/24/2024
Dealer Response
Thank you for bringing this to my attention. I apologize for the poor customer service and lack of communication you experienced during your last visit. I would like an opportunity to address your concerns and to earn your business, please contact me at ppalenzuela@audigrapevine.com. I look forward to speaking with you.
Pedro Palenzuela
General Manager
ppalenzuela@audigrapevine.com
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