Customer Reviews of Mercedes-Benz of Georgetown
Review type:
Nice
Service
by Xxxxxxx on 02/20/2024Had a set of tires put on car and an alinement done today. Jared was very helpful with getting me a great price on tires and getting me in and out in a quick manner.We're pleased to hear that Jared was very helpful in getting you a great price on tires and ensuring a quick turnaround for the tire installation and alignment. Thank you for choosing us, and we appreciate your positive feedback! We look forward to serving you again in the future!
Tire replacement
by Jade_1117 on 02/18/2024Super fast and communicated very thoroughly. Everything was exceptional!We're delighted to hear that your tire replacement experience with us was exceptional! It's great to know that the service was super fast and that our communication was thorough. Thank you for choosing us for your tire replacement, and we appreciate your positive comments!
Better service than the Austin location!
by d-Mon300 on 02/16/2024I came into Mercedes of Georgetown because a message popped up, “Stop Engine - Leave Vehicle Running.” Kayle was my advisor and she confirmed it was the battery. She truly was the most helpful when it came to providing information about the… time, process and my warranty coverage. She asked important questions about vehicle history. I didn’t feel rushed to accept and pay for services. She discussed payment options, if needed, and was overall sweet and patient. I did not get the same type of service at Mercedes of Austin.We're pleased to hear that Kayle provided you with excellent service during your visit to Mercedes-Benz of Georgetown. It's great that she was helpful, and informative, and took the time to discuss details about the battery issue and your warranty coverage. We appreciate your feedback on the payment options and Kayle's overall sweet and patient demeanor. Thank you for choosing Mercedes-Benz of Georgetown!
I appreciate them
by Kathryn on 02/15/2024It took longer than expected but not their fault. I appreciate the video sent of what is wrong and what is needed for the repair. The mechanics also go the vehicle for any other issues which is so appreciated. Adam was great and kept me up… to date. Thanks MB of Georgetown. Shout out to the mechanics. They get the job done!We appreciate your understanding regarding the extended time for the service. It's great to hear that you appreciated the video detailing the issues and needed repairs, as well as the comprehensive check by the mechanics for other potential issues. Adam's communication and keeping you up to date are valuable aspects of the service experience. Thank you for your shout-out to the mechanics, and we're glad they got the job done for you. Thank you for choosing Mercedes-Benz of Georgetown!
Schedule B Service
by G-Wagon on 02/06/2024While I really love my Mercedes scheduling service is not for the faint of heart. Loaner availability is at a premium so you have to schedule pretty far in advance. I really like my service advisor, Osmary, and the techs are great but I was… very disappointed when I picked up my dirty vehicle. One would think that a car wash would be part of this very expensive service.Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (512) 930-6150. I look forward to speaking with you. Adam Fontenot Service Director (512) 930-6150 afontenot@mbofgeorgetown.com
They try really hard to please you
by Deputydawg23 on 01/31/2024Service tried to make everything right and I give them an A for effort.We appreciate your understanding, and it's great to hear that the service team made efforts to make things right. Thank you for your patience, and we're here to assist you with anything you may need.
Service with a spirit of excellence!
by Dr. Britt on 01/30/2024I am grateful for the support my service representative provided throughout my car’s visit to Mercedes Benz of Georgetown. Not only did she text me at each stage of the process, but the technician also sent a video to show me step-by-step… the items that needed attention. First class accountability and my car has been running smoothly since the day I purchased it from them.We're delighted to hear about your positive experience with our service representative at Mercedes-Benz of Georgetown. It's great to know that the communication through text updates and the detailed video from the technician added value to your visit. We appreciate your kind words and are thrilled that your car is running smoothly. Thank you for choosing us, and we look forward to serving you in the future.
Service review
by Mercedes on 01/27/2024Service adviser Adam was great. . Just not enough loaners. Clearer communication with service and the technicians. Otherwise friendly. Charges for tea but not coffee ??! As much money spent there we should have those free.Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (512) 930-6150. I look forward to speaking with you. Adam Fontenot Service Director (512) 930-6150 afontenot@mbofgeorgetown.com
Georgetown MZB service
by Jerry826 on 01/27/2024Arrived a few minutes early and car was immediately processed.Thank you for the kind words Jerry! We are very happy to hear that we were able to provide you with an enjoyable experience!
Needed brakes done
by Millzymill on 01/23/2024updated 01/29/2024Great experience. Brakes got done quickly and done right and found me a coupon to make it cheaper.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service
by For fun on 01/23/2024Just concerned because I was quoted one price and I paid more than I expected. And I didn’t know you guys charged for washer fluidMy apologies for the delay in my response. I appreciate you taking the time to inform me about your service experience regarding the charges. I deeply regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client. If you could kindly reach out to me using the contact information provided, I would be grateful. Thank you for your feedback, and I am looking forward to the opportunity to speak with you. Adam Fontenot Service Director afontenot@mbofgeorgetown.com
Fuel Leak
by Bob Cleg on 01/20/2024Kayla was my technician, I explained about strong smell of gas. I was initially told car would be kept 5-7 days, got it back in 3 days.Thank you for the kind words Bob! We are very happy to hear that we were able to provide you with an enjoyable experience!
Excellent service of 4 issues resolved with full support.
by MarkSue on 01/18/2024Irlanne Pollard, my service rep, had advised when to bring in my GLS 450 for a recall plus 3 warranty issues. A loaner was provided during the service. Frequent updates were sent showing progress. The work was completed sooner than… advised. Great teamwork.It's fantastic to hear about your positive experience with Irlanne and the service team for your GLS 450. The process was well-coordinated, with clear communication about when to bring in your vehicle, a loaner provided during the service, and frequent updates on the progress. Completing the work sooner than advised is always a plus. Thank you for sharing your feedback. We appreciate your choosing us for your service needs, and we look forward to serving you again! Safe travels!
Exelent Service
by Roger21 on 01/15/2024Was a good and honest serviceWe are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Professional
by Timwallace on 12/30/2023Guys here are always quick, respectful, and never pushy.We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Check bill thoroughly
by Kgagrani on 12/30/2023Quality of service and experience has downgraded . Charged me much higher than what was quoted , I realized only after I re-reviewed the bill when reached home. Now asking them to refund the excess charges.Nice
by Osilioni on 12/28/2023The sales man is very nice and do everything quickly and made me confortableCongratulations on your new vehicle! We are thrilled to have provided you with a quick and comfortable sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Best service I ever had
by Abijah Gord on 12/26/2023Got a amazing discount and my car service was done to standard. Had the option to get dropped off at the mall while my car was in the shop.It's fantastic that you had such a positive service experience! Getting an amazing discount along with a standard service for your car is a great deal. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Excellent service at Mercedes-Benz of Georgetown
by LindaMc on 12/19/2023Once again, excellent maintenance service at this dealer. I purchased my Mercedes here because of their excellent reputation and i have not been disappointed.We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service Number One
by PetGrooming on 12/12/2023We have a great experience with the people in service and sales at Mercedez in Georgetown. Our sweet lady Samantha in service always give us the best smile and attention.It's fantastic to hear about your positive experience with Mercedes-Benz of Georgetown! Samantha's attentive and friendly service in the service department seems to have made a lasting impression. Congratulations on your new vehicle!
Service
by Lindachen on 12/10/2023Got my annual car service done today. My service advisor Irlanne was wonderful!It's fantastic to hear that you had a great experience and that Irlanne provided wonderful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Mercedes-Benz of Georgetown has been serving Central Texas for over 30 years. We understand what is important to our clients and we are dedicated to delivering Superior Customer Service every day. Please contact us at any time to discuss your requirements in more detail. At Mercedes-Benz of Georgetown our customers receive:
Free Wireless Internet Access
Free Trip Inspections
Free Car Washes Monday through Saturday, 8:00am to 5:00pm
Free Mercedes-Benz loaner car with Scheduled Service
Free Refreshments and Baked Goods in our Customer lounge
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Congratulations on your new vehicle! We are thrilled to have provided you with a quick and comfortable sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by Sara Thurston on 12/29/2023