Mercedes-Benz of Georgetown
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Dealership Service Review
service Rating
Schedule B Service
Written byon 02/06/2024
While I really love my Mercedes scheduling service is not for the faint of heart. Loaner availability is at a premium so you have to schedule pretty far in advance. I really like my service advisor, Osmary, and the techs are great but I was very disappointed when I picked up my dirty vehicle. One would think that a car wash would be part of this very expensive service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Sara Thurston on 02/07/2024
Dealer Response
Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (512) 930-6150. I look forward to speaking with you.
Adam Fontenot
Service Director
(512) 930-6150
afontenot@mbofgeorgetown.com
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