Mercedes-Benz of Georgetown
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Dealership Service Review
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Service
Written byon 01/23/2024
Just concerned because I was quoted one price and I paid more than I expected. And I didn’t know you guys charged for washer fluid
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Kathryn Glenn on 04/04/2024
Dealer Response
My apologies for the delay in my response. I appreciate you taking the time to inform me about your service experience regarding the charges. I deeply regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client. If you could kindly reach out to me using the contact information provided, I would be grateful. Thank you for your feedback, and I am looking forward to the opportunity to speak with you.
Adam Fontenot
Service Director
afontenot@mbofgeorgetown.com
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