Mercedes-Benz of Georgetown
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Dealership Service Review
service Rating
Excellent service of 4 issues resolved with full support.
Written byon 01/18/2024
Irlanne Pollard, my service rep, had advised when to bring in my GLS 450 for a recall plus 3 warranty issues. A loaner was provided during the service. Frequent updates were sent showing progress. The work was completed sooner than advised. Great teamwork.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sara Thurston on 01/20/2024
Dealer Response
It's fantastic to hear about your positive experience with Irlanne and the service team for your GLS 450. The process was well-coordinated, with clear communication about when to bring in your vehicle, a loaner provided during the service, and frequent updates on the progress. Completing the work sooner than advised is always a plus. Thank you for sharing your feedback. We appreciate your choosing us for your service needs, and we look forward to serving you again! Safe travels!
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