Customer Reviews of Jupiter Chevrolet
Review type:
Seamless Process and Purchase
by LSRIDER4 on 04/03/2024From start to finish, the Jupiter Chevrolet team made the process easy. I got a great price, all the add-ons I wanted and at a price/payment I was happy with! I will go back to them when I'm back in the market for a car!discussion 2
by Juan limones on 01/09/2021updated 01/15/2021Was Okay, but they need pay more attention to the customers, explain how the vehicle works, and smile to clients,They dont look entusiastic to show what they offer, or even if they sold one of their cars, i think They need to be more… professionals.Great experience
by sp_artstudio on 03/04/2017I recently came to here looking for my next car and have been amazed by the customer service I received from Robert Duncan in Pre-Owned sales. He has been great on the follow up of the items I had asked for upon purchasing my Equinox and… made himself available to me for any unexpected items that may have popped up along the way. There is a reason that my father has purchased his last 2 vehicles from Jupiter Chevrolet and this is definitely one of them.Great experience with Robert
by MomSharon on 01/21/2017Just bought a 2011 Malibu from Robert Duncan. The car was in great shape, very clean and low mileadge. Robert was great! He worked hard to get us in the car and make sure we were satisfied customers. Great experience! Give him a call… [contact info removed]!Great car buying experience!
by Pritarrant on 12/11/2016I recently purchased a new Camaro from Jupiter Chevrolet. My sales associate, Robert Duncan was amazing! He was very knowledgeable, friendly, answered all my questions in depth & worked to get my monthly payments at an amount that I'm… comfortable with. He stayed an hour after closing to show me all the features on my new car, hook up my phone, set up my Onstar, etc! I even received a follow up call a few days later to make sure I didn't have any additional questions! I would definitely recommend Robert Duncan at Jupiter Chevrolet, my car buying experience was effortless & I'm in love with my new car!We're delighted to hear that Robert helped in giving you such a great car buying experience with us! He is a great asset to our team and was more than happy to help. We appreciate that you took the time to share your kind words with us. We value your business and look forward to seeing you again in the future. Congratulations on your new Camaro!
Ruben A is amazing!
by Kearley3852 on 11/29/2016Ruben A helped my fiancée and I get my truck traded in and helped us drive off the lot with a "new-to-us" used truck. He was awesome, nice, and straight forward. I was already a returning customer, but he turned my fiancée into a loyal… customer, too. We will be back, that's for sure.Ruben is an incredible member of our Jupiter Chevrolet team and we're very lucky to have him. We're happy to hear that he could help you and your fiancé find the right truck for you. Congratulations and we hope to see you again in the future!
[non-permissible content removed] WOWWWW
by creativeename on 11/26/2016My experience here at Jupiter wasn't the best. I payed Jupiter a visit to purchase a vehicle they had on sale earlier this morning and was assisted by a salesman named Robert. Robert saw that I was ALL IN as far as purchasing the vehicle… goes.. but I couldn't finalize the paperwork because I was short on time and had to go into work. I advised him that I would return in the evening to complete the entire purchase transaction after my work shift. He calls me up less than 1 hour later to let me know the specific car I was going to purchase was SOLD. Yet he was holding a truck for a man flying in from Florida!!!!!!! I believe most people would agree that its ridiculous how this man would make me and my family waste our entire morning.... Keep in mind that he NEVER ONCE gave me the option to reserve or set it aside until I got off work within the same exact day.. Its almost like after he noticed he would be earning little to no profits from the car sale at the end of the day his efforts on helping me with my purchase went downhill quick. I will refrain from ever doing business with this particular Chevrolet franchise. If they don't see any beneficial earnings from the overall sale they will.. change up the numbers real real quick to their own benefit. I offered these people 10,700 for the vehicle.. the sales manager confirmed he couldn't go any lower than 11,104 on the price due to the competitive price (despite the vehicle sitting at the lot since SEPTEMBER THIS YEAR).. SOoOooOOOoo as I am typing this.. please tell me why I'm on their official website the vehicle is now priced at 10,999.. like WOW talk about fraudulent negotiation tactics.. very pathetic... I already confirmed a MUCH BETTER DEAL both price and mileage wise with a different franchise located in Cleburne TX, and am truly excited that I'm NOT giving my money to these money hungry individuals. Good luck to anyone doing business at this dealership.. don't let the back end finance people at this location steal you or your family's hard earned money!!!Thank you for taking the time to share your feedback with us. Were sorry to hear that you were unsatisfied with your experience. All of our sales managers and sales associates have the opportunity to sell the same vehicle. It is all first come first serve, which is something that the man from Florida understood when he sought to put money down on a truck to put it into the SOLD status, as you may have overheard. Our salesman, Robert, was more than willing to call you ahead of time to let you know so that you didnt come down here to realize it was already sold. Concerning the price of $10,999 on our site, our site states that there is also a $295 dealer prep fee on pre-owned vehicles only, which includes detailing the vehicle inspecting the vehicle, oil and fluids before shipment or sale. These fees are fixed and are non-negotiable. If you would like to discuss any of this further, please contact Marcus Barnes at 461-331-9501. We wish you the best of luck in all of your car endeavors.
Ruben
by PhilHoffmann00 on 11/25/2016Clean and simple, very easy transaction.That's what we like to hear, Phil! Thanks for sharing with us about your great car buying experience. Let us know if there are any other car or service needs that we can meet for you!
My Chevrolet Equinox
by sp_artstudio on 11/16/2016I recently came to here looking for my next car and have been amazed by the customer service I received from Robert Duncan in Pre-Owned sales. He has been great on the follow up of the items I had asked for upon purchasing and made himself… available to me for any unexpected items that may have popped up along the way. There is a reason that my father has purchased his last 2 vehicles from Jupiter Chevrolet and this is definitely one of them.We're delighted to hear that Robert was so helpful to you! We truly appreciate your business and continued loyalty. Don't hesitate to give us a call if we can be of assistance in the future. Congratulations on your new Equinox!
Good service
by castle2684 on 11/15/2016The visit was great and the sales men were very helpful and informative to all my questionsThat's what we like to hear! Thank you for your kind words and support. Let us know if there is anything else that we can assist you with in the future!
Amazing customer service
by AmandaBeebe21 on 11/15/2016Robert Duncan was amazing, went above and beyond to help give me 100% great service today. My over all experience with all employees, and finance today was incredible. This is definitely the place to go if you want to feel valued and get… what you came in for for a great price and not be pressaured into paying more. I highly recommend Jupiter Chevrolet!Amanda, thank you for sharing your incredible buying experience with us! We appreciate your recommendation and kind words about Robert and the rest of the Jupiter team. Congratulations on your new vehicle and come back to see us again soon!
Car Buying Experience
by ChevyQueen1 on 11/11/2016Rebeun was awesome at Jupiter Cheverolet in Garland Tx. Thanks to him and the staff. I have a car now!!!!We're so glad you could find the right car for you at Jupiter Chevrolet! We will be sure to pass along your kind words to Ruben. Thanks for coming to see us!
2016 chevy colorado
by mariae2016 on 10/07/2016The person I dealt with was Santos he is really friendly and that made the interaction more pleasant. He answered all my questions and went above and beyond with his customer serviceThat's wonderful! We're so happy to hear that Santos could provide you with an excellent car buying experience. Enjoy your new 2016 Chevy Colorado!
Fast Process
by egh2016 on 10/05/2016updated 10/10/2016Tevin and Hoss were very helpful and transparent. They made this process very smooth and easy.Thank you for sharing your positive experience with us! Tevin and Hoss were more than happy to help in the search for the right car. Don't hesitate to let us know if there is anything else we can do for you and enjoy your new vehicle!
Complete waste of time
by Danny_B_P on 07/05/2016After wrecking my 2015 Silverado I tried to trade it in and was told they would give me about 11,000 less than I paid 4 months earlier. After 3 months in the body shop they said they would make me good faith deal to make up for all the… issues I had with the dealership. I wasted a week of my time trying to make a deal with them. they never offered a deal any better than I could get anywhere else. I got nothing but promises and lies. I'll never go back to Jupiter for a new vehicle. I've bought 4 vehicle in 5 years, not what I call customer service!!Used car with damages and mediocre customer service
by daniels8 on 12/29/2015Just bought an used Sonata from them which they claimed to be in perfect order. I was only there in the evening to look at it and the light on their parking lot wasnt good enough to look at every detail. Also since I didnt have car… insurance yet I couldnt take it to vehicle inspection upfront. Sales process was very intransparent to me and salesman did a lot of promises that turned all out wrong or at extra cost which wasnt mentioned before signing. After signing the paperwork I received 7 follow ups within 36 hours to provide documentation - heck yeah I get it. The day after pick up I brought the car into checkup and it turned out there are 3 different tires on a 34k miles car, filters all bad, tail light cracked. Wrote email & follow up calls but no response AT ALL. Headed over to pick up my license plate and got manager to look at it - no help at all. I am glad my car is still under manufacturer warranty - I will not go back to them.What a sad excuse for a dealership
by lauren_howle19 on 04/07/2015I have never in my life ever experienced this kind of customer service. It was out right unprofessional, discriminating, and childish. Jeremy said they would do the touch ups on the car and when it was brought to have the things fixed they… basically didn't want to do it. The touch ups look like a kid took white out and painted it. They also dropped the ball on the finance side. They sold my old car before they even looked into paying the loan off on it causing me to have the money removed from my bank acct for the old car. There is so much more that happened. Needless to say, my family owns a business that has bought fleet from them and my boyfriend has a business as well, none of which will ever buy or recommend this dealership to anyone, unless of course you like to play games!! **UPDATE** Jeremy says my boyfriend came in the dealership acting like a bad ass. He in fact is not that type of person. If you consider standing your ground with someone that promised one things and does another being a bad ass then I guess he is. He called Jeremy to talk to him about it and said that I called yelling at him, which I did not. I told him I was disappointed in basically every aspect of my car buying experience with them. However, he would not let me get a word in edgewise and wouldn't even acknowledge that he called my boyfriend a bad ass. Also told my boyfriend that their detail guy sucks and he should detail the car for me to be nice! I buy a new car and can't get it clean!?!?! Basically, if you are cool with being told one thing and having zero follow though and take back of words, buy a car here. We tried to reach out to John because Jeremy told us if we weren't happy to talk to him. He doesn't answer the phone!Bad customer service
by sandrac94 on 03/28/2015I got a Malibu 2013 and I love it. Make sure to go over the paper work before paying because they add more charges and don't tell you about it. The sales person that helped us from the pre-owned building named albert(or something like that)… was very unprofessional. He looked like he was in a rush to finish with us so he can go to his other clients and only cared about his commission. He spelled my name, address, and place of employment wrong in some of the paper work. Do not go to him.We appreciate you bringing this to our attention and we will be using your feedback to improve in the future. If youd like to speak with someone about this further, please contact me at your earliest convenience. We discussed the matter with Albert. Usually one of our well-reviewed salesmen, he wanted to extend his apologies and is looking at better managing time when more than one of his guests visit at the same time. Thank you, and Im pleased that you love your Malibu. Enjoy it in good health. Marcus Barnes, Internet Sales Director, 972-271-9900.
We appreciate you bringing this to our attention and we will be using your feedback to improve in the future. If youd like to speak with someone about this further, please contact me at your earliest convenience. We discussed the matter with Albert. Usually one of our well-reviewed salesmen, he wanted to extend his apologies and is looking at better managing time when more than one of his guests visit at the same time. Thank you, and Im pleased that you love your Malibu. Enjoy it in good health. Marcus Barnes, Internet Sales Director, 972-271-9900.
WORST CAR BUYING EXPERIENCE EVER!!!!
by Crystal_R on 12/03/2014First it took 3 days to finally get all the paperwork done to get qualified. That included going home (which was 55 miles away) 3 different times because they needed more paperwork. Every time we asked them on the phone what we should… bring it was something different. Finally on the 3rd day we went back in to sign the paperwork and had to wait 3 hours to even see the finance guy. We were rushed through all the signing of the papers and when we left I noticed he threw in the extra warranty and NOT once did he ask us if we wanted it! Then a week and a half later they call to say we are not financed and when I asked a few questions I was then YELLED AT AND HUNG UP ON!!!! Finally after getting the truck back to them THEY REFUSED TO GIVE US OUR 2,000 dollar deposit!!!! They also REFUSED to give us copies of the finance paperwork we signed! I have contacted the general manager and have heard nothing!!!!Crystal, were sorry to hear that you were not entirely satisfied with your recent experiences at our dealership. As we discussed, there were serious concerns from the bank regarding your credit application and we appreciate you visiting us so that we could resolve this issue. Please contact me if you have any additional questions. Thank you. Ron Hernandez, F&I Director, 972-271-9900.
Horrible Service
by UnhappyCustomr on 09/09/2014I purchased my 2012 Silverado from Jupiter brand new in June 2012, Jeff K. was the salesman I spoke to. After negotiating the price he came back and told me they would have to charge me more for the rims on it as they weren't part of the… deal. He never mentioned this to me prior or during the negotiations. Me being the trusting person I said ok. Little did I know I could've refused him taking them off and still not be charged as that was his fault not mine. He also promised to have it cleaned and washed again since he gave it to me with a sloppy job performed on it, but that too was a lie. In April 2014 my wife purchased a brand new Camaro RS, her salesman was Dickie. This particular Camaro was the one that had all features she wanted. There was a dent on both doors and someone wiped the hood with some type of liquid that left scratches. The damage to the hood was VERY visible. Dickie promised to have us bring it in the following month to have these issues fixed. My wife emailed him and left message with receptionist to have him contact her. He never returned he messages, I asked him why he hadn't and he denied receiving them, which I call bs on that. Finally we took it in to shop in August 2014 to have rims repaired as someone almost hit my wife forcing her to hit the curb. I spoke with Greg of the service Department and showed him the damage prior to purchase and he said he would have them correct the issues. Again Dickie denies the issues so the repairs aren't charged to his department. A couple weeks go by and we are called to pick up the car. When my wife brings it home I do a walk around to assess the repairs. Dents on doors still there and so is the .damage to the hood, and NOW there is paint the size of a nickel chipped off on the quarter panel above the right rear tire. I refused to accept this as repaired. Another week or two went by and was told everything was fixed. Again, dents and hood still damage as though they weren't even touched. I looked at the repair of the chipped paint and the paint was not smooth, it had waves in it. I informed Greg this was ridiculous and refused to accept this as repaired, yet again. Another couple weeks passed and we are now almost in mid September and have yet to get the car back repaired properly. My wife had to make a payment on something we haven't had or used. I am absolutely sick of this dealership! My wife and I have to call to receive updates. I left a message and my number with the receptionist to have Ron O. call me but never received a call. I am leaving this review in hopes someone looking to purchase a vehicle with Jupiter wont waste their time and save them a tremendous amount of stress.RUN FROM THIS PLACE
by dorothy11 on 11/06/2009I went to Jupiter Chevrolet with my son trying to get a vehicle for him. I had already talked to a lady named Judy, which was the internet sale person. She new I was supposed to get it under my name because I had a good and long credit… history. My son and I saw a Tahoe and asked about its price and said we were coming back. They asked for our names and phone number and then we left. The details of the ripp off went like this: 1. I talked to Judy for a week over prices and vehicle models. I said I was interested in a Tahoe. 2. My son and I went to their facilities; they asked for our names and phone numbers. 3. I talked to Judy over interest rate. 4. My son went to take a second look at the Tahoe. 5. He encounter a salesman who told him to go ahead and see if he qualified. 6. My son called me and told me about. 7. I called the salesman and said "don't do anything with him until I get there and talk about it. I am the one who is going to be primary buyer. He said "yes" 8. I received a call from my daughter saying they had release the vehicle to my son. What they did: 1. They ignored my request. 2. They charged 9.80 interest rate when I was actually offered 6.4 3. They sold a warranty without asking him. 4. They put him under a SMART BUY, which is worse than a rental where after paying $26,000.00 was going to owe another 19,000 at the end. He had to repurchase the vehicle afterwards. 5. They backdated the documents arguing that my son bought the truck the date we went for the first visit. THEIR ARGUMENT WHEN I FACED MIRETICH, the owner: 1. We are here to sale to whomever (so, I what I said didn't matter?) 2. You should scold your son, not me (they made him believe it was better to be alone without me in the contract) 3. To make him qualify they alter his earnings. 4. When asked why they altered the documents, Miretich said: We keep a data base and the computer generates the documents starting that date. (Ok. The database they showed was the calls I made when talked to Judy and on the papers it was my son not me. How then, the computer generated the papers automatically?) 5. Since they kep the papers overnight and I went to their office as soon as they opened, I asked them for the papers to be revised. They said "no" and Miretich told me "I don't really care; I have my money in my office and if you return the vehicle your son's credit will be ruined; as for me, I have what I want and that is what I am here for. I you want more of this story, you can post questions and I will answer as they come. I do this in hope that my experience serves others not to get trapped. This is what is called BAD BUSINESS.
The customer comes first and we implement that attitude throughout your entire new vehicle and pre-owned vehicle ownership. We strive to save you time and money and overall the best car buying experience you have ever had. We have very competitive pricing here at Jupiter Chevrolet and we will not lose your business over price. So please, bring your family by to meet our family so we may begin a very satisfying life long business relationship. Jupiter Chevrolet - Where Our Customers Are #1.
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We are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
by Paige Mason on 04/05/2024