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Jupiter Chevrolet


11611 LBJ Fwy, Garland, TX 75041 (map)
Today 8:30 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
[non-permissible content removed] WOWWWW
Written by creativeename on 11/26/2016

My experience here at Jupiter wasn't the best. I payed Jupiter a visit to purchase a vehicle they had on sale earlier this morning and was assisted by a salesman named Robert. Robert saw that I was ALL IN as far as purchasing the vehicle goes.. but I couldn't finalize the paperwork because I was short on time and had to go into work. I advised him that I would return in the evening to complete the entire purchase transaction after my work shift. He calls me up less than 1 hour later to let me know the specific car I was going to purchase was SOLD. Yet he was holding a truck for a man flying in from Florida!!!!!!! I believe most people would agree that its ridiculous how this man would make me and my family waste our entire morning.... Keep in mind that he NEVER ONCE gave me the option to reserve or set it aside until I got off work within the same exact day.. Its almost like after he noticed he would be earning little to no profits from the car sale at the end of the day his efforts on helping me with my purchase went downhill quick. I will refrain from ever doing business with this particular Chevrolet franchise. If they don't see any beneficial earnings from the overall sale they will.. change up the numbers real real quick to their own benefit. I offered these people 10,700 for the vehicle.. the sales manager confirmed he couldn't go any lower than 11,104 on the price due to the competitive price (despite the vehicle sitting at the lot since SEPTEMBER THIS YEAR).. SOoOooOOOoo as I am typing this.. please tell me why I'm on their official website the vehicle is now priced at 10,999.. like WOW talk about fraudulent negotiation tactics.. very pathetic... I already confirmed a MUCH BETTER DEAL both price and mileage wise with a different franchise located in Cleburne TX, and am truly excited that I'm NOT giving my money to these money hungry individuals. Good luck to anyone doing business at this dealership.. don't let the back end finance people at this location steal you or your family's hard earned money!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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jupiterchevy on 11/30/2016
Dealer Response
Thank you for taking the time to share your feedback with us. We’re sorry to hear that you were unsatisfied with your experience. All of our sales managers and sales associates have the opportunity to sell the same vehicle. It is all first come first serve, which is something that the man from Florida understood when he sought to put money down on a truck to put it into the SOLD status, as you may have overheard. Our salesman, Robert, was more than willing to call you ahead of time to let you know so that you didn’t come down here to realize it was already sold. Concerning the price of $10,999 on our site, our site states that “there is also a $295 dealer prep fee on pre-owned vehicles only, which includes detailing the vehicle inspecting the vehicle, oil and fluids before shipment or sale. These fees are fixed and are non-negotiable. If you would like to discuss any of this further, please contact Marcus Barnes at 461-331-9501. We wish you the best of luck in all of your car endeavors.
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