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Jupiter Chevrolet


11611 LBJ Fwy, Garland, TX 75041 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
Recommend:
Yes (1) No (0)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
What a sad excuse for a dealership
Written by lauren_howle19 on 04/07/2015

I have never in my life ever experienced this kind of customer service. It was out right unprofessional, discriminating, and childish. Jeremy said they would do the touch ups on the car and when it was brought to have the things fixed they basically didn't want to do it. The touch ups look like a kid took white out and painted it. They also dropped the ball on the finance side. They sold my old car before they even looked into paying the loan off on it causing me to have the money removed from my bank acct for the old car. There is so much more that happened. Needless to say, my family owns a business that has bought fleet from them and my boyfriend has a business as well, none of which will ever buy or recommend this dealership to anyone, unless of course you like to play games!! **UPDATE** Jeremy says my boyfriend came in the dealership acting like a bad ass. He in fact is not that type of person. If you consider standing your ground with someone that promised one things and does another being a bad ass then I guess he is. He called Jeremy to talk to him about it and said that I called yelling at him, which I did not. I told him I was disappointed in basically every aspect of my car buying experience with them. However, he would not let me get a word in edgewise and wouldn't even acknowledge that he called my boyfriend a bad ass. Also told my boyfriend that their detail guy sucks and he should detail the car for me to be nice! I buy a new car and can't get it clean!?!?! Basically, if you are cool with being told one thing and having zero follow though and take back of words, buy a car here. We tried to reach out to John because Jeremy told us if we weren't happy to talk to him. He doesn't answer the phone!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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