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Jupiter Chevrolet


11611 LBJ Fwy, Garland, TX 75041 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
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Service Rating
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Dealership Sales Review

1 out of 5 starssales Rating
WORST CAR BUYING EXPERIENCE EVER!!!!
Written by Crystal_R on 12/03/2014

First it took 3 days to finally get all the paperwork done to get qualified. That included going home (which was 55 miles away) 3 different times because they needed more paperwork. Every time we asked them on the phone what we should bring it was something different. Finally on the 3rd day we went back in to sign the paperwork and had to wait 3 hours to even see the finance guy. We were rushed through all the signing of the papers and when we left I noticed he threw in the extra warranty and NOT once did he ask us if we wanted it! Then a week and a half later they call to say we are not financed and when I asked a few questions I was then YELLED AT AND HUNG UP ON!!!! Finally after getting the truck back to them THEY REFUSED TO GIVE US OUR 2,000 dollar deposit!!!! They also REFUSED to give us copies of the finance paperwork we signed! I have contacted the general manager and have heard nothing!!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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jupiterchevy on 12/08/2014
Dealer Response
Crystal, we’re sorry to hear that you were not entirely satisfied with your recent experiences at our dealership. As we discussed, there were serious concerns from the bank regarding your credit application and we appreciate you visiting us so that we could resolve this issue. Please contact me if you have any additional questions. Thank you. Ron Hernandez, F&I Director, 972-271-9900.
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