Customer Reviews of AutoNation Ford Frisco
Review type:
Bait and Switch - Terrible Experience in Service Department
by Tom C on 06/07/2024Bait and Switch - Terrible Experience in Service Department On 6/7/2024 around 8:45a.m., I came into AutoNation Ford Frisco for an oil change on my Ford Expedition Max Platinum As I began to work with the service advisor, closest to the… entry door, I inquired about the price and availability of a full synthetic oil change for the vehicle. I was informed the work could be done same day and the price of the service would be approximately $130. I then inquired explicitly, “if there were addition savings or coupons that might be available since the last price I had paid about five months earlier was closer to $85”. My question also explicitly included asking about any promotions or coupons on the website. The lady service adviser stated all coupons are mailed promotions, and were similar to those I had in hand and I had received via Postal Service mail. I was informed by her that no other promotions existed, including on the website. While she was checking the vehicle in, I decided to go to the official AutoNation Ford Frisco website. https://www.autonationfordfrisco.com/service-offer-oil.htm I then found that in fact there are not only promotions for an oil change, but in fact a full synthetic oil change at $39.95. The promotion clearly and explicitly stated "full-service oil change", with no other substantial disclaimers such as “parts only”. In the disclaimer, it stated "see store for details". When I requested that the $130 price she originally quoted be adjusted to $39.95, she questioned "is that the promotion stated on the website of $39.95?". This indicated to me that in fact she knew of promotions on website and misrepresented them to me upon my inquiry. I then said, "yes, it is the promotion on website". She then replied that the price on the website indicated the price of "parts only", which nowhere on that disclaimer did it say as such. I then inquired how much would the labor be for the oil change would be and she replied, between $40 and $50. Now if I had accepted this price, it would have resulted in a savings of at least $50 from her originally quoted price. I then asked her to clarify, exactly, what the total would be, and she stated she “would not know the final price until the end”. I said this is absurd, you misrepresented your knowledge of promotions, essentially lying to a customer, then when a customer finds the promotion you misrepresented knowing of, you add a charge double the amount of the total service advertised, and then can not still state a definitive price for a standard and ordinary service with committed book listed service time. I asked to speak to the manager, and Fabian a former advisor now acting manager, informs me that he too will only recognize the promotion as “parts” and that labor would be additional. I stated it says no where in promotion that labor is extra, and his response is that “see store for details” allows him to add said labor fees. I replied “the store website says nothing of this extra fee”. I informed him the advisor said she could not state the amount for the add’l labor fee, he replied “the labor would be $41.” He then proceeds to see the 25% price discount card in my hand which I received by mail, and states that if I use that promotion against the original price of $130, that it would yield a better outcome for me. I then asked …”how?…If the parts are $39.95, the additional and subjective labor fee you choose to add is $41, that would come out to be around $81. 25% off of $129.99 is leaves a remaining amount owed of $97.49.” He says “well now that we’re doing math, that (the promotion plus subjective fee) would be better.” This is a classic bait-and-switch in advertising vs. willing to honor promotions advertised, and is misrepresenting what the customer is lead to believe is a valid offer by dealer. More importantly, this practice yields a terribly deceptive and untrustworthy experience to customers driving them elsewhere.Bait and Switch - Terrible Experience in Service Department
by Tom C on 06/07/2024On 6/7/2024 around 8:45a.m., I came into AutoNation Ford Frisco for an oil change on my Ford Expedition Max Platinum As I began to work with the service advisor, closest to the entry door, I inquired about the price and availability of a… full synthetic oil change for the vehicle. I was informed the work could be done same day and the price of the service would be approximately $130. I then inquired explicitly, “if there were addition savings or coupons that might be available since the last price I had paid about five months earlier was closer to $85”. My question also explicitly included asking about any promotions or coupons on the website. The lady service adviser stated all coupons are mailed promotions, and were similar to those I had in hand and I had received via Postal Service mail. I was informed by her that no other promotions existed, including on the website. While she was checking the vehicle in, I decided to go to the official AutoNation Ford Frisco website. I have taken screenshots and attachments of what I found. https://www.autonationfordfrisco.com/service-offer-oil.htm I then found that in fact there are not only promotions for an oil change, but in fact a full synthetic oil change at $39.95. The promotion clearly and explicitly stated "full-service oil change", with no other substantial disclaimers such as “parts only”. In the disclaimer, it stated "see store for details". When I requested that the $130 price she originally quoted be adjusted to $39.95, she questioned "is that the promotion stated on the website of $39.95?". This indicated to me that in fact she knew of promotions on website and misrepresented them to me upon my inquiry. I then said, "yes, it is the promotion on website". She then replied that the price on the website indicated the price of "parts only", which nowhere on that disclaimer did it say as such. I then inquired how much would the labor be for the oil change would be and she replied, between $40 and $50. Now if I had accepted this price, it would have resulted in a savings of at least $50 from her originally quoted price. I then asked her to clarify, exactly, what the total would be, and she stated she “would not know the final price until the end”. I said this is absurd, you misrepresented your knowledge of promotions, essentially lying to a customer, then when a customer finds the promotion you misrepresented knowing of, you add a charge double the amount of the total service advertised, and then can not still state a definitive price for a standard and ordinary service with committed book listed service time. I asked to speak to the manager, and Fabian a former advisor now acting manager, informs me that he too will only recognize the promotion as “parts” and that labor would be additional. I stated it says no where in promotion that labor is extra, and his response is that “see store for details” allows him to add said labor fees. I replied “the store website says nothing of this extra fee”. I informed him the advisor said she could not state the amount for the add’l labor fee, he replied “the labor would be $41.” He then proceeds to see the 25% price discount card in my hand which I received by mail, and states that if I use that promotion against the original price of $130, that it would yield a better outcome for me. I then asked …”how?…If the parts are $39.95, the additional and subjective labor fee you choose to add is $41, that would come out to be around $81. 25% off of $129.99 is leaves a remaining amount owed of $97.49.” He says “well now that we’re doing math, that (the promotion plus subjective fee) would be better.” This is a classic bait-and-switch in advertising vs. willing to honor promotions advertised, and is misrepresenting what the customer is lead to believe is a valid offer by dealer. More importantly, this practice yields a terribly deceptive and untrustworthy experience to customers driving them elsewhere.Hi Tom, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (972) 763-5523. We'd appreciate the chance to make your experience a positive one.
Already called that number, asked to speak to General Manager. Left a message, he never called me back. No surprise there…
Disappointed
by Patrick on 01/12/2024My sales guy was a great guy, but about a week after I got the truck the check engine light came on. Took it in and waited. I get it, it is a used truck, stuff happens. About a week later, I get a call saying there wasn’t really anything… wrong. So naturally I asked why the check engine light came on and was told because the carbon build up is the converter. Ok it happens. Made me nervous because it didn’t seem like that big of a deal to anyone. So moved on and about 10 days later, light came back on. Seemed kind of fast to me. But took it back in. Honestly from making this a really long rant I’ll just say no communication. I talked to a supervisor 3 days ago and he said he would talk to his tech to see where it’s at and nothing. Just called and was on hold only to be told the tech and the supervisor is gone. Now I feel like I made the wrong decision on buying here even when my sales guy was great. Now I’m stuck.Hi Patrick, we are deeply disappointed by your experience at AutoNation Ford Frisco. Please call our General Manager at (972) 763-5523 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
I tried to call and couldn’t get a hold of anyone
Messed up my car
by Jeff Gaston on 12/06/2023Brought my car in for an oil change. They bent my hood prop and now my car has an oil leak. They either used the wrong drain plug gasket or stripped my plug/pan. Now they want me to pay labor for them to fix their mess.I want to take back my comment because I was in the heat of the moment and was venting. They are good people, but just made a mistake.
Awesome service experience
by Rjones3296 on 11/30/2023Worked with service writer Jamie. Felt like he had my best interest at heart. Got me in right away. VERY satisfied with the experience.Hi, we are pleased to hear you had such a positive experience with us, we're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
My service advisor was awesome !
by Aleksandra on 11/29/2023My service advisor Obi was awesome ! He took the time to explain all the details of my service and had the answers to all of my questions. Class act for service! I will definitely recommend this dealership to others and will return for all… my service needs.Hi Aleksandra, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Frisco and we hope to be of service again in the future.
Excellent Service
by Mark Ross on 11/22/2023The Service team at Frisco Ford is amazing. I brought my car to Sean Virsack, Service Advisor, because a plastic piece broke by the convertible top. They had ordered the piece, but it came in damaged. When Eric, Service Tech, noticed the… piece he immediately notified Sean and they both informed me of the situation. The part was ordered again with rush service. I appreciate the honesty and integrity they displayed. They could have put the part in and never told me, but that wouldn't define who they are or the integrity of Autonation Ford Frisco. Both of these gentlemen are who you go to when you go to Autonation Ford. Thank you so much for your help and honesty. I definitely recommend this Service Center and Sales Department to any looking for honesty, integrity and a family atmosphere. Again, thank you so much for everything.Hello Mark, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Frisco. Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall Service
by Julie77 on 11/07/2023Lorraine was amazing at working with me and keeping me informed in a realistic manner. Much appreciated!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Quite satisfied
by Shelby Fan on 11/01/2023Service advisor was very helpful during mty appointment. I was fully informed through out the day.Hi Shelby, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ford Bronco Maintenance
by EddieMR on 10/24/2023I took my 2021 Ford Bronco in for some maintenance the other day. I'll tell you, their whole process could not be any easier! From the Lyft ride home, to the text updates, to payment by phone to bringing it back to me. Just an awesome… experience!!! And I learned that the next time, I can arrange things so that they come get the vehicle to start with! Great job!!😊😊😊Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by SLRAY67 on 10/16/2023Had a great experience and the fact that they pick up and drop off my vehicle is an added bonus!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by JoshuaH on 10/13/2023What a great experience today. I came into the dealership looking to setup an appointment to service my truck. My service agent looked in the schedule and ask me if I would like to go ahead and get it done now. I was offered various options… for a ride t wherever I wanted to go if I didn't want to wait at the dealership. Great service and an amazing agent. I would definitely recommend to a friend.Hi Joshuah, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Recall work done on my F-250
by FDM-INC on 09/21/2023Making the appointment over the phone was easy. The day I dropped the truck off was pretty simple and fast as well. I did get a call later on that morning letting me know the parts in question were not available and they would be in the… next day. The next day I got another call that the parts were still not in stock. I got another call later that day in the late afternoon that the parts did come in (some of them) and the truck was ready if I wanted to get it. I picked it up and was told I would get a call when the other parts were available and I could make another appointment. I understand that parts may not always be on hand but would like to see some method put in place where I don't bring the vehicle in until all the parts are available.Hi, thank you for taking the time to share your feedback with us. Please don't hesitate to reach out to us if there's anything more we can do!
Very nice folks to work with
by kenwollitz on 09/13/2023Had a part replaced under recall. Autonation Ford Frisco understood the problem, worked me into their schedule quickly, and finished the job well under the estimated time. Appreciate the free ride to my house, and them delivering the car… afterwards.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Poor
by Cmgiddens on 09/08/2023We had a terrible time with getting my brand new 23 ford explorer (which we purchased there only 5 months ago) serviced. They didn’t have any loaners available and said I would have to leave it for 2+ weeks just to be diagnosed, even… though I had made an appt to drop it off to be looked at weeks before. We got the run around from the guy assigned to our car. Our service rep got so defensive and short with us whenever we had any questions over the THREE WEEKS that it was there. I finally just said to forget it, and that I’d be there to pick it up the next morning. I received a message saying that he would have it all ready to go the next day. After I got there the next day, they were like we’re sorry ma’am, we don’t have the vehicle or the paperwork ready! So I proceeded to sit for an hour and a half while they finished up paperwork.Hi, we are deeply disappointed by your experience at AutoNation Ford Frisco. We'd like the opportunity to discuss this with you. Please reach out to us at (972) 763-5523 at your earliest convenience to discuss how we can turn your experience into a positive one.
autonation service
by cfrye58 on 09/08/2023i had 2 recall codes that caused my check engine light to come on. even though i didn't purchase the vehicle here Jamie Little welcomed me in and treated me as if i was the most important customer he had. that type of work ethic is what… will make me return next time something needs to be done. great job!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Frisco. If you ever need help, just give us a call. Happy motoring!
Excellent
by Happy!! on 09/04/2023Obi was great to work with-he actually worked me in when I didn't even have an appointment! The work was completed quicker than the estimated time would be (I waited there) and I was on my way. Couldn't have been betterHello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Frisco. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Ford Edge Service
by Chief Marty on 09/02/2023Exceptional service by this dealership again! Service Advisor, Fabian, was also exceptional. Had a 7:00am appointment to have my vehicle serviced for an oil change and tire rotation. Greeted by service advisor Fabian, who checked my… vehicle in at 7:04am, checked my previous servicing and indicated only the oil change and tire rotation would be required. A multi-point service and vehicle safety inspection would also be performed. My vehicle was ready at 7:47am. Exceptional service by this dealership again, as well as by Fabian.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Frisco! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Jpathag on 08/31/2023Took my F150 King Ranch in for regular service. They compiled that and pointed out they found water in brake fluid, needed fluid changed. Also, needed a new engine air filter. They did both then deliver my truck to my home. Fabian was… Service contact.Hello, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
AC Blower motor recall repair that broke my AC
by FordExpBuyer on 08/29/2023Took vehicle in with working AC to have recall of AC blower motor replacement performed. After dealership replaced AC blower motor per recall the AC did not work. Dealership requested Ford Motor Co cover additional fix to get AC working… again. Ford Motor Co refused and dealership also refused to fix issue to get AC working consistently again. Dealership wanted me to call Ford Motor Co to request they cover fix or charge me $768.37 to fix an AC that worked prior to their "recall" service.Hello, we are deeply disappointed by your experience at AutoNation Ford Frisco. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5523 to discuss what we can do to help.
Great job
by JSmith26 on 08/23/2023Appointment was easy to make. Service Advisor was nice. Lyft ride to work made dropping my car off a breeze.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Tom, we are deeply disappointed by your experience at AutoNation Ford Frisco. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5523 to discuss what we can do to help.
by Noel Guber on 06/09/2024