AutoNation Ford Frisco
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They said my vehicle is fine. It isn’t.
Written byon 07/19/2025
I scheduled my vehicle on a Saturday appointment. They told me they’re not gonna look at it until Monday or Tuesday. I took my vehicle in for a specific issue. They charged me $4,000 and held my vehicle for a few days. I drove it off the lot and the problem wasn’t solved. They said it was, but I brought it back in anyway. They ran more tests and said everything is fine. I know my vehicle isn’t fine because the sensors don’t work as intended. I’m $4,000 in debt not because of this dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Theo Sanders on 07/22/2025
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5523 to discuss what we can do to help.
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