Your Privacy

By accessing this website, you acknowledge that Edmunds and its third-party business partners may use cookies, pixels, and similar technologies to collect information about you and your interactions with the website as described in our Privacy Statement; and you agree that your use of the website is subject to our Visitor Agreement.
Skip to main content

AutoNation Ford Frisco


6850 Hwy 121, Frisco, TX 75034 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
Recommend:
Yes (23) No (2)
Service Rating
Recommend:
Yes (25) No (8)
Back to Service Reviews

Dealership Service Review

2 out of 5 starsservice Rating
Disappointed
Written by Patrick on 01/12/2024

My sales guy was a great guy, but about a week after I got the truck the check engine light came on. Took it in and waited. I get it, it is a used truck, stuff happens. About a week later, I get a call saying there wasn’t really anything wrong. So naturally I asked why the check engine light came on and was told because the carbon build up is the converter. Ok it happens. Made me nervous because it didn’t seem like that big of a deal to anyone. So moved on and about 10 days later, light came back on. Seemed kind of fast to me. But took it back in. Honestly from making this a really long rant I’ll just say no communication. I talked to a supervisor 3 days ago and he said he would talk to his tech to see where it’s at and nothing. Just called and was on hold only to be told the tech and the supervisor is gone. Now I feel like I made the wrong decision on buying here even when my sales guy was great. Now I’m stuck.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 2 comments
Sort by:
Patrick on 01/17/2024
I tried to call and couldn’t get a hold of anyone
Report
Piper Yost on 01/15/2024
Dealer Response
Hi Patrick, we are deeply disappointed by your experience at AutoNation Ford Frisco. Please call our General Manager at (972) 763-5523 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Report