AutoNation Ford Frisco
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AC Blower motor recall repair that broke my AC
Written byon 08/29/2023
Took vehicle in with working AC to have recall of AC blower motor replacement performed. After dealership replaced AC blower motor per recall the AC did not work. Dealership requested Ford Motor Co cover additional fix to get AC working again. Ford Motor Co refused and dealership also refused to fix issue to get AC working consistently again. Dealership wanted me to call Ford Motor Co to request they cover fix or charge me $768.37 to fix an AC that worked prior to their "recall" service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Savy Robinson on 09/01/2023
Dealer Response
Hello, we are deeply disappointed by your experience at AutoNation Ford Frisco. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5523 to discuss what we can do to help.
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