Customer Reviews of AutoNation Ford South Fort Worth
Review type:
Great Experience
Great Experience
by Bob H 2024 on 04/10/2025Very pleasant sales experience. Straight forward, answered all the questions and came to an acceptable middle ground on the sales price. Fast and efficient. Very professionalHi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Chris Rodriguez
by Kaylob m on 08/03/2024updated 08/09/2024Chris was an amazing salesman that went about and beyond to get my brand new f 150. He also went out of his was to transport the truck to me as well with making sure I got my wheels painted. Chris is the best sales men I have ever had will… defiantly be buying more vehicles from him in the future!Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Used 2021 Toyota Camry
by 2021 Camry on 07/25/2024I was looking for an experience that allowed me to spend the least amount of time possible at the dealership and they were able to do that. Text, email, online credit application. We had +/- 90% of the deal done before I arrived at the… dealership. (I knew what I wanted) Like so many people, I just don't have hours to spend. I was happy with the efficiency. If I have a complaint, it's this: it's AutoNation's policy that the buyer have insurance on the vehicle before they leave. I didn't find out about this until I got to the dealership. I would have REALLY appreciated 24-48 hours prior notice so that I could have taken care of it ahead of time.Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 522-3225 -- we hope to hear from you soon.
No after sales support
by Veera25 on 07/25/2024Pros: There are some nice and professional people at this dealership. Finance team was very friendly and straightforward, didnt try to upsell any unnecessary stuff that most dealerships usually do. Cons: My sales man was ok, not the nicest… but was not rude either. His attitude was take it or leave it which was not very helpful, he was not showing interest towards closing the deal from the beginning. After sales is non existent. I bought a plug-in hybrid car, for which they didnt give me a charger that is provided with the car by Mazda. I reached out to them many times but no one cared to help me out. I think the used car manager was not bothered after selling the car, so dont bank on after-sales. GO WITH A CHECK LIST AND CHECK THE CAR THOROUGHLY BEFORE DELIVERY. Usually autonation dealerships have an excellent customer service, this time around it was disappointing sales team though, especially the used car manager.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3225 to discuss what we can do to help.
Awesome place
by Apryl W on 04/08/2024We have now purchased two vehicles with AutoNation-at two different locations. Each experience was incredible. The employees are not pushy and everyone makes you feel like they are welcoming you to the family. They make sure your vehicle… needs are met, and continue to follow up to meet your after purchase needs.Hi, we appreciate you taking the time to leave us a response, Apryl! Don't hesitate to call us if you ever need anything. Be safe on the road!
Bad
by JuanCastillo on 03/14/2024Bought a brand new F150 , coming to find out that one of my seats was ripped . I didn’t realize it until I was putting my baby’s car sit on the back, went right away back to the dealership and explain them . They told me I have to filed a… claim. I filed the claim and they denied it. I went and talk to the sales guy David and he try to blame it on me. Why would I buy a truck and ripped my own sit? I talked to the manager and she said she will take care of it. It’s been a week since then and nobody has contacted me. I don’t think they will fix it. I’m going to cancel that insurance. That’s it’s not worth anything and I’m paying for it.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Rock Stars
by Miscab13 on 03/09/2024By the time I found my way to AutoNation South Fort Worth, I was exhausted from fending off aggressive salesmen and searching for a vehicle that was within my price range that was not going to fall apart the minute I drove it off the… patking lot. I had come to the conclusion it just was not happening. My luck changed the minute I walked into the showroom, Anthony, my salesman, went far above and beyond any reasonable expectation to meet my wants and needs. The excellent customer service I received from Anthony and the rest of the team is a rare find these days. The vehicle I purchased was priced fairly and it was just as promised. They also were able to help me secure financing, when others might have found my thin credit history a risk. Thanks to all at Autonation Ford South Fort Worth, especially Anthony, for giving me a customer service experience that is far above what one comes to expect these days. Not only would I recommend you buying your next car from them, I will buying from them in the future.Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Review
by Maria R on 02/10/2024This was my first time buying a car from the dealership and I was nervous, but David was really helpful and informative along the way. I would recommend him to anyone that is looking to buy a new car.Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of AutoNation Ford South Fort Worth and we hope to be of service again in the future.
When you think Nation , It’s Auto nation !
by Celia on 01/25/2024Place an order in for ford maverick .process was simple and with the help from auto nation I was able to know from start to finish when the vehicle was done . They keep me updated and informed.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience
by George on 12/27/2023Great experience dealing with Christian R. at AutoNation Campus Drive in Fort Worth. He listened to my needs, showed me some options, explored a few others and fit me with a vehicle that worked perfectly. He even followed-up after the sale… to ensure some of the service I was having done on the vehicle was being performed to my liking and in a timely manner. Great job!Hi George, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
AutoNation
by 4204Bave on 12/04/2023Very nice, fast and right answers to my questions. I liked itHi, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
Car wash needed
by Ricky D on 12/01/2023Overall the experience was good and the service rep Jaylen was knowledgeable and helpful. The communication was top notch! My only complaint is that they could have washed the car for me. LOLHi Ricky, thank you for taking the time to share your feedback with us. We would like the opportunity to address your concerns. Please reach out to us directly at (817) 522-3225 when you have a chance. Thank you, and we look forward to hearing from you.
Service
by gvictor04 on 11/27/2023My truck was there from 8AM to 3:30PM and they didn’t changed the oil during that time and absolutely no one called me to explain about this?Hi, thank you for letting us know about your recent visit to AutoNation Ford South Fort Worth. We'd like the opportunity to discuss this with you. Please reach out to us at (817) 522-3225 at your earliest convenience to discuss how we can turn your experience into a positive one.
Well I just tried to get in contact with Paige Phillips but apparently nobody knows who’s Paige. I’m sorry about my review last week but I wasn’t very happy about the service provided by your team ok, I understand maybe I need to call some of the big bosses there before something else right? I’ll waited for seven an a half hours and nobody called me to explain about this situation and unfortunately I wasn’t very happy about it.
Recall repair
by jbyrdfw on 10/20/2023Ford Autonation South Fort Worth did the recall items on my Explorer efficiently. The service manager, Tyrell, kept me informed and arranged for transportation for me back home. Due to my mobility issues, my car was driven back to my house… when the work was completed. I really appreciated the extra help I was given.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Unbelievable Road Test
by LoveMyEdge on 09/28/2023After we got home, we looked at the invoice and the miles in/out reflected that our car had been "road tested" for 942 miles. Keeping the car over two weeks to fix the torque converter due to ordering the part is not a problem as it is out… of their hands, but to run up the mileage is ridiculous. All of this was under warranty, but each time we get it back, the car has something else wrong with it. Now, when you start the car, you hear a clanking noise in the front of the engine area which is being explained as the timing belt may need to be replaced. We have had our 2020 Ford Edge for three years with maintenance kept up here at this location and no issues until now. Problems began with the EGFR (not sure if this is the correct acronym) needing to be replaced in June 2023. Not sure why you need an appointment only to wait the 3 days for diagnostic testing to be told it may take a couple of weeks. For example, regarding the most recent issue, the starting of the car/possible timing belt issue, our appointment was for Monday, September 25, at 9:30 AM, with the car not having a diagnostic test until Wednesday, September 26. What makes matters worse, is if I had not called about it on Wednesday afternoon, we would not have an answer about the car. Also, more than two weeks is a long time to be without a car or to remain on the "waiting list" for a loaner car.Hi, we are deeply disappointed by your experience at AutoNation Ford South Fort Worth. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 522-3225 -- we hope to hear from you soon.
Love the one price policy!
by Charles on 09/18/2023We bought a car for a family member from you not because of your price, but because of our overall trust in your sales representative, Francisco Medrano! The car original car we looked at didn't quite meet our needs, but Francisco had… already introduced us to another choice in your location. He was informative, pleasant, attentive and not pushy. Huge asset to your company! We could have found another good vehicle for the 15K we spent, but we are pleased to have found a good car from you basically because of Francisco! Love the no haggle, one price policy!Hi Charles, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service
by Susan Mc on 09/18/2023Everyone was just very friendly and helpful.Hi Susan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford South Fort Worth. Don't hesitate to call us if you ever need anything. Be safe on the road!
Aurora Rodriguez
by Gola1995 on 09/07/2023need more mechanical personnel, I wait for several days to fixed my vehicleHi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3225 to discuss what we can do to help.
2023 Ford Maverick
by Jonathan on 08/31/2023I want to give this an overall 5 star rating, but I can't. Our salesperson Jonathan did an excellent job introducing us to the vehicle and answering our questions. David did a great job completing the sales transaction and getting us on our… way. My only negatives are with post sale service and support. They key for the snugtop shell on the truck was not provided. Follow-up calls for a couple of weeks were returned with assurances they would look for the key. I have never received a final call, yay or nay, about the key. My last call to them over 3 weeks ago assured me I would hear back. Nothing. To add additional pain to the snugtop issue, once I finally got it open, I found that it was NOT EVEN CLAMPED DOWN. I'm lucky it didn't fly off while driving home. I am willing to accept my part it not being truly thorough checking for the key and verifying the snugtop shell was clamped down; but I am extremely disappointed how I get calls for service offerings but nothing about delivering something as simple as a key.Hello, Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Well, had you read the review...you would know I could use the KEY.
Kaylen is the man!
by Casey Wright on 08/28/2023Couldn’t have been easier. Knew what I wanted and came in to start the process with an already approved auto loan. Met Kaylen and we immediately went on a test drive since he knew what I wanted. Bought the car the next day on my lunch… break. Kaylen and Daniel in the finance office had me in and out. I’ve always hated the car buying process, but I left with a great car at a great price in no time. Will do it again in a heartbeat!Hi Casey, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mr E Berumen
by EAEE!!! on 08/03/2023Service was great and fast!Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Kiara Dou on 04/12/2025