AutoNation Ford South Fort Worth

I want to give this an overall 5 star rating, but I can't. Our salesperson Jonathan did an excellent job introducing us to the vehicle and answering our questions. David did a great job completing the sales transaction and getting us on our way. My only negatives are with post sale service and support. They key for the snugtop shell on the truck was not provided. Follow-up calls for a couple of weeks were returned with assurances they would look for the key. I have never received a final call, yay or nay, about the key. My last call to them over 3 weeks ago assured me I would hear back. Nothing. To add additional pain to the snugtop issue, once I finally got it open, I found that it was NOT EVEN CLAMPED DOWN. I'm lucky it didn't fly off while driving home. I am willing to accept my part it not being truly thorough checking for the key and verifying the snugtop shell was clamped down; but I am extremely disappointed how I get calls for service offerings but nothing about delivering something as simple as a key.