Customer Reviews of AutoNation Ford South Fort Worth
Awesome place
byon 04/08/2024
We have now purchased two vehicles with AutoNation-at two different locations. Each experience was incredible. The employees are not pushy and everyone makes you feel like they are welcoming you to the family. They make sure your vehicle needs are met, and continue to follow up to meet your after purchase needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome place
byon 04/08/2024
We have now purchased two vehicles with AutoNation-at two different locations. Each experience was incredible. The employees are not pushy and everyone makes you feel like they are welcoming you to the family. They make sure your vehicle needs are met, and continue to follow up to meet your after purchase needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad
byon 03/14/2024
Bought a brand new F150 , coming to find out that one of my seats was ripped . I didn’t realize it until I was putting my baby’s car sit on the back, went right away back to the dealership and explain them . They told me I have to filed a claim. I filed the claim and they denied it. I went and talk to the sales guy David and he try to blame it on me. Why would I buy a truck and ripped my own sit? I talked to the manager and she said she will take care of it. It’s been a week since then and nobody has contacted me. I don’t think they will fix it. I’m going to cancel that insurance. That’s it’s not worth anything and I’m paying for it.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Rock Stars
byon 03/09/2024
By the time I found my way to AutoNation South Fort Worth, I was exhausted from fending off aggressive salesmen and searching for a vehicle that was within my price range that was not going to fall apart the minute I drove it off the patking lot. I had come to the conclusion it just was not happening. My luck changed the minute I walked into the showroom, Anthony, my salesman, went far above and beyond any reasonable expectation to meet my wants and needs. The excellent customer service I received from Anthony and the rest of the team is a rare find these days. The vehicle I purchased was priced fairly and it was just as promised. They also were able to help me secure financing, when others might have found my thin credit history a risk. Thanks to all at Autonation Ford South Fort Worth, especially Anthony, for giving me a customer service experience that is far above what one comes to expect these days. Not only would I recommend you buying your next car from them, I will buying from them in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review
byon 02/10/2024
This was my first time buying a car from the dealership and I was nervous, but David was really helpful and informative along the way. I would recommend him to anyone that is looking to buy a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
When you think Nation , It’s Auto nation !
byon 01/25/2024
Place an order in for ford maverick .process was simple and with the help from auto nation I was able to know from start to finish when the vehicle was done . They keep me updated and informed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience
byon 12/27/2023
Great experience dealing with Christian R. at AutoNation Campus Drive in Fort Worth. He listened to my needs, showed me some options, explored a few others and fit me with a vehicle that worked perfectly. He even followed-up after the sale to ensure some of the service I was having done on the vehicle was being performed to my liking and in a timely manner. Great job!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
AutoNation
byon 12/04/2023
Very nice, fast and right answers to my questions. I liked it
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car wash needed
byon 12/01/2023
Overall the experience was good and the service rep Jaylen was knowledgeable and helpful. The communication was top notch! My only complaint is that they could have washed the car for me. LOL
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/27/2023
My truck was there from 8AM to 3:30PM and they didn’t changed the oil during that time and absolutely no one called me to explain about this?
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2 Comments
Recall repair
byon 10/20/2023
Ford Autonation South Fort Worth did the recall items on my Explorer efficiently. The service manager, Tyrell, kept me informed and arranged for transportation for me back home. Due to my mobility issues, my car was driven back to my house when the work was completed. I really appreciated the extra help I was given.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Unbelievable Road Test
byon 09/28/2023
After we got home, we looked at the invoice and the miles in/out reflected that our car had been "road tested" for 942 miles. Keeping the car over two weeks to fix the torque converter due to ordering the part is not a problem as it is out of their hands, but to run up the mileage is ridiculous. All of this was under warranty, but each time we get it back, the car has something else wrong with it. Now, when you start the car, you hear a clanking noise in the front of the engine area which is being explained as the timing belt may need to be replaced. We have had our 2020 Ford Edge for three years with maintenance kept up here at this location and no issues until now. Problems began with the EGFR (not sure if this is the correct acronym) needing to be replaced in June 2023. Not sure why you need an appointment only to wait the 3 days for diagnostic testing to be told it may take a couple of weeks. For example, regarding the most recent issue, the starting of the car/possible timing belt issue, our appointment was for Monday, September 25, at 9:30 AM, with the car not having a diagnostic test until Wednesday, September 26. What makes matters worse, is if I had not called about it on Wednesday afternoon, we would not have an answer about the car. Also, more than two weeks is a long time to be without a car or to remain on the "waiting list" for a loaner car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love the one price policy!
byon 09/18/2023
We bought a car for a family member from you not because of your price, but because of our overall trust in your sales representative, Francisco Medrano! The car original car we looked at didn't quite meet our needs, but Francisco had already introduced us to another choice in your location. He was informative, pleasant, attentive and not pushy. Huge asset to your company! We could have found another good vehicle for the 15K we spent, but we are pleased to have found a good car from you basically because of Francisco! Love the no haggle, one price policy!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 09/18/2023
Everyone was just very friendly and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Aurora Rodriguez
byon 09/07/2023
need more mechanical personnel, I wait for several days to fixed my vehicle
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2023 Ford Maverick
byon 08/31/2023
I want to give this an overall 5 star rating, but I can't. Our salesperson Jonathan did an excellent job introducing us to the vehicle and answering our questions. David did a great job completing the sales transaction and getting us on our way. My only negatives are with post sale service and support. They key for the snugtop shell on the truck was not provided. Follow-up calls for a couple of weeks were returned with assurances they would look for the key. I have never received a final call, yay or nay, about the key. My last call to them over 3 weeks ago assured me I would hear back. Nothing. To add additional pain to the snugtop issue, once I finally got it open, I found that it was NOT EVEN CLAMPED DOWN. I'm lucky it didn't fly off while driving home. I am willing to accept my part it not being truly thorough checking for the key and verifying the snugtop shell was clamped down; but I am extremely disappointed how I get calls for service offerings but nothing about delivering something as simple as a key.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Kaylen is the man!
byon 08/28/2023
Couldn’t have been easier. Knew what I wanted and came in to start the process with an already approved auto loan. Met Kaylen and we immediately went on a test drive since he knew what I wanted. Bought the car the next day on my lunch break. Kaylen and Daniel in the finance office had me in and out. I’ve always hated the car buying process, but I left with a great car at a great price in no time. Will do it again in a heartbeat!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr E Berumen
byon 08/03/2023
Service was great and fast!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AutoNation South Fort Worth
byon 08/02/2023
We had a great experience buying a used vehicle from AutoNation South Fort Worth. Anthony Garcia was very helpful in showing us the perfect vehicle to us. He got the vehicle all prepped and ready for a test drive. Anthony didn't pressure us and allowed us to decide if it was the right vehicle for us. Raul Luna was fantastic on the finance side. He was super low key and zero pressure in helping us decide what was the best method of payment for our vehicle. Raul made this the best car buying experience we have every had. The team at AutoNation South Fort Worth are fantastic to work with. We would buy a vehicle from that team again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding
byon 07/31/2023
I had an absolutely fantastic experience with the customer service team. They were incredibly friendly, professional, and went above and beyond to resolve my issue promptly. The response time was impressive, and I felt valued as a customer throughout the entire interaction. I would highly recommend their services to anyone in need. Overall, I couldn't be more pleased with the exceptional level of support I received. A special thank you to Jason Howard and Tyrell Strickland
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 07/29/2023
Very professional and service knowledgeable
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy customer
byon 07/20/2023
I didn’t have an appointment but they took me in and out really fast and very good customer service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments