Customer Reviews of BMW of Dallas
Review type:
New 2026 BMW M
Great BMW of Dallas Service Experience
by Danaand on 10/11/2023My service advisor, Dean Nassar, was kind, proficient and professional! Even though my visit this time was just for a recall notice, Dean went out of his way to make me feel like a valued customer. Thanks so much Dean for a great BMW of… Dallas service experience!Service on my sunroof and my back right passenger window.
by frustrated on 10/06/2023I've had the worst service in working with my Advisor Colin Roof, not hearing from him during the time my car was being service. My car stayed in BMW of Dallas for six days from Thursday, 9/28/2023 to Wednesday, 10/4/2023. The whole time it… was there, I never heard from Mr. Colin until I contacted him later in the afternoon after work. I had to call Mr. Roof to find out what was going on, how long it will be before my car was finished. Each time I called Mr. Roof, he would not answer his phone. I had to contact the front desk and have someone to contact him. Not to mention, the Lyft, when I told Mr. Roof that I needed a ride to church on Sunday, 10/1/2023, I told him the time, location, and the date. But the system had the pick-up date Sunday, 10/8-9/2023 and drop off at home on Sunday, 10/1/2023. It didn’t happen for as me making it to church. Regarding the Lyft service when picking me up for work and to home, it either had the wrong date, or the wrong address are both. The Lyft driver will not pick me up if the address is wrong and told me I had to cancel that reservation and make another one. If I’m in the car, they will proceed to drop me off. On Monday, 10/2/2023, I had to wait one hour and 15 minutes for a Lyft to pick me up after I got off from work. You know how frustrating that is? When you are tried and ready to go home. When I contact Mr. Roof, he wouldn't answer his phone and that is very frustrating when an Advisor overlooks a certain customer and pretend to be busy with another customer. Well, guess what, I am a paying customer as well. That's what I was told and that they weren’t able to answer the phone and I'm supposed accept that and keep looking the other way. I don't think so!!! My car is still not finished! I have to bring it back for another part that Mr. Roof claim that it's coming from Germany. When I first brought the car there, I call Friday, 9/29/2023, Mr. Roof told me that the part's will be in on Monday, 10/2/2023 and still my car is not finished. Mr. Roof is not a good Advisor in my opinion. When a person tells things like that and try to make the customer think they are busy and when I'm a paying customer and not a fool to believe something like that, I have a problem with that. When I got there to pick up my car on Wednesday, 10/4/2023, Mr. Roof was talking to one of his co-workers. Even with the other Advisor that I’ve had at BMW of Dallas, at least they did contact me through the day to let me know what was going on and how long it will be. This Advisor didn’t hesitate to pick up the phone, until after I called him. I was so frustrated and tried in dealing with Mr. Roof. I have stated before, that I have only been there one year and have had four advisor and I selected the third advisor myself. This advisor was selected for me.Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Good expu
by Melad stc on 10/05/2023I drove from out of town to pick my car . Hossam my sales person was awesome to deal with had everything ready to go for me thank youHello, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!
Poor BMW Service
by DMEYER51 on 10/04/2023My car stalled on the freeway in rush hour. I had it towed to BMW OF DALLAS for repair. They charged me $700 to replace a high pressure fuel sensor. A week later, the car stalled in the exact same way leaving me stranded again. Another tow… ($215). This time they replaced the fuel pump. It works correctly now. I paid for a repair that didn’t fix my car plus another tow ($1000). It is extremely difficult to get ahold of anybody at BMW of Dallas. No email addresses on their website. The service department doesn’t answer & doesn’t return calls messages left on answering machine. You have to go to BMW in person to get any results. I’m extremely dissatisfied with BMW OF DALLAS.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
2nd Oil Change Service and Body Alignment
by AutoNation on 10/04/2023Excellent service experience....and thanks to Francisco Torres for his help and guidance through the process!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
My Guy Andrew
by Vee Hill 50 on 10/02/2023Always comes through with a smile and love for for what he does!! Thank you sir for helping me and making sure that I get out in time for my family pickup!! He is concern about my family and what performance that my car needs!! I need my… car to perform and Andrew makes sure it's taken care of. It means alot and than you for your service!!!Hi, we're happy you found our staff to be so supportive during your experience here at MINI of Dallas. We hope to be of service to you again in the future. Best wishes, MINI of Dallas
Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Dallas. We hope you have a great day!
Service department
by Ashley l on 10/02/2023Exceptional service provided at recent apt. Tykes was very helpful and communicated with me well on all aspects.Hi Ashley, we're happy you found our staff to be so supportive during your experience here at MINI of Dallas. Feel free to stop by if you ever need any more help.
Hi Ashley, we're happy you found our staff to be so supportive during your experience here at BMW of Dallas. If you need more help, our team is available to talk -- safe travels!
Oil change
by Nick_BMW on 10/02/2023They had a deal that for $200 I would get 3 years of oil change service, a great deal. The service advisor's will let you know any and all the services your car might need but if you don't want them you can simply turn them down. It… normally takes about 1 1/2, hours for the oil change a bit long but manageable. Overall very Happy 😊, thank you BMW of DallasHi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great buy experience
by MiguelR on 09/27/2023Great buy experience. I already bought vehicles many times in this dealers and they treated me as family, very kind and always answers all my questions and provide details on all the package they offered and which one it's the best for me.… Really recommend this dealer to any person looking for buying a car and ask for Max.Hi, we are pleased to hear you had such a positive experience with us, Miguelr! We appreciate your recommendation of MINI of Dallas and we hope to be of service again in the future.
Sales is good, management & follow up not so much
by Katie C on 09/26/2023I was told they were getting the second key from previous owner and would get it to me. After calling several times and leaving voice mails, with no response, I am extremely disappointed BMW can't provide better service or follow up than… this.Hello Katie, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Hi Katie, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Sales agreement
by Poor exp on 09/22/2023The sales agreement was not filled out correctly. Paid cash for the car and it showed sales amount due. Took literally countless emails, messages and calls to finally get it corrected. Between that and the finance guy being so extremely… rude and irritated because we didn’t want any extra warranties and him not giving us a paid in full receipt, made it a terrible experience. Could not get the general manager or sales manager to return an email or call. Never did contact us. Expected way better service from a high end dealership.Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Be More Like Mercedez-Benz
by AJax1231 on 09/19/2023In the end, I was able to obtain what I needed. However, the customer service is non-existent. Every person you encounter acts like it's a burden to wait on you. You have to approach someone to get help as employees will not come to you and… ask how they can support you. Norma has the flattest affect and has no joy in her voice. The man at the parts desk on Saturday 9/16/23 could not have been more put out and told me to go find a service advisor. Who is a service advisor? He told me just to approach someone at a desk. I did and that man acted like I had ruined his day just asking for help. This has been my experience every time I have come in since I purchased this car in 2020. I would HIGHLY recommend you all take a note from Park Place Mercedes-Benz in how they provide exceptional customer service, every time.Hi, we are deeply disappointed by your experience at BMW of Dallas. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5528 -- we hope to hear from you soon.
Great Experience
by alkadesky on 09/18/2023I had a great experience buying a new BMW, great communication and assistance with the whole process, I would absolutely recommend.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ms Donaldson
by Lori Donald on 09/18/2023Victor I. Service ALWAYS goes above and beyond regarding what needs and doesn’t need to be done regarding my X5. Is it weird to look forward to getting my car serviced? That’s how Victor makes me feel-I look forward to it every time!Hi Lori, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Very satisfying 230i customer
by HJT1006 on 09/14/2023Joe Eckert went the extra mile and put extra effort into finding me the car I wanted with what I wanted on it. It was much appreciated. He went way beyond what most dealers would do.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Purchase of new car
by TexanGirl on 09/14/2023I built my own X4M and purchased it on Friday, 8/25. The vehicle had not yet arrived at the dealership yet. Since I was scheduled for Hip replacement surgery on Monday, 8/28, I was unable to pick-up my vehicle when it arrived. The… outstanding crew at BMW of Dallas; especially our salesman, Joe Eckert, allowed us to do all paperwork in advance, then Joe personally delivered my new car to my home, 4-days after surgery! I couldn't be happier with the X4M vehicle!! Sad thing is, I'm still unable to drive per doctor's orders, but I've got one week left. I've been spending a lot of time in the vehicle watching the videos and getting familiar with all the gadgets.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Service
by Bmwnick on 09/11/2023Service was excellent!! I was in and out in timely and professional manner. Very friendly and attentive to the needs of the customers.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Another happy customer
by Solo Taylor on 09/08/2023Taking my care in for major maintenance is always a high anxiety moment. For 80k miles, my BMW had been running perfectly. Parker Adams has helped me make all the right decisions at the right time. My pockets definer appreciate it!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Good Service
by Sandy Ma on 09/07/2023Was appropriate and thorough.Hi Sandy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service !
by Destiny on 09/06/2023I would like to thank both Francisco and Vincent for outstanding customer service . Thank you for urgency in resolving any issue. I greatly appreciate the effort in ensuring a loaner was available after an unexpected issue came up. I was… still able to continue my holiday plans , thank you!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Dallas! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Excellent buying experience
by RaviKalava on 09/05/2023Bought BMW x5 50e from this dealer and had a excellent buying experience. Friendly and very knowledgeable staff helped me throughout , not only just during ordering and delivery but also after the deliver with multiple follow ups. I traded… my old car and I got the best value or highest offer that no where else I got . I recommend this dealership to othersHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
by Chole Yates on 10/13/2023