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BMW of Dallas


6200 Lemmon Ave, Dallas, TX 75209 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
Recommend:
Yes (42) No (7)
Service Rating
Recommend:
Yes (78) No (7)
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Dealership Service Review

1 out of 5 starsservice Rating
Poor BMW Service
Written by DMEYER51 on 10/04/2023

My car stalled on the freeway in rush hour. I had it towed to BMW OF DALLAS for repair. They charged me $700 to replace a high pressure fuel sensor. A week later, the car stalled in the exact same way leaving me stranded again. Another tow ($215). This time they replaced the fuel pump. It works correctly now. I paid for a repair that didn’t fix my car plus another tow ($1000). It is extremely difficult to get ahold of anybody at BMW of Dallas. No email addresses on their website. The service department doesn’t answer & doesn’t return calls messages left on answering machine. You have to go to BMW in person to get any results. I’m extremely dissatisfied with BMW OF DALLAS.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Stephanie Mavis on 10/06/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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Harrick Newman on 10/06/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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