Customer Reviews of AutoNation Toyota South Austin
Review type:
Smooth process throughout
by Sashi K on 02/01/2025
Buying a car from this dealership was super easy ! thanks for all the help Rito, Polyana and Charlie.
440 reviews
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Exceptional dealer!
by Mo_2016 on 05/28/2016Exceptional! I went with my wife to buy a 2016 Camry. They helped us find the car that we want, color that we wanted, we test-drove multiple cars, and in the end when we made the decision they went out of their way to give us an awesome… deal. We had to also trade-in our leased Corolla, so they made it completely painless. We are above and beyond satisfied.Quick Service
by skrier1121 on 05/26/2016I was given very prompt service and did not have to wait at all when dropping off my vehicle or picking it up. My representative was very helpful and friendlyCan rely on AutoNation South!
by AustinTS on 05/24/2016Great dealership. Delivered service in time stated. Price reasonable.oil change
by bodie2016 on 05/19/2016Made an appt. for an oil change; car was not even pulled back until 45 minutes after that appt. time. Was offered a rental car for the day because they were running behind. Decided to sit and wait; 2 1/2 hours later I saw my car being… pulled to the front assuming it was done. Waited to another 10 minutes, finally approached the service tech who was eating lunch but couldn't put that aside for a minute to get me checked out. What is the point of making an appt. if you are still going to have to sit there for 2 1/2 hours for an oil change?? This is not the first time this has happened to me at this location; very frustrating!!MAJOR GOUGING BY YOUR SERVICE WRITER, JEROD JONES
by bigjim32 on 05/16/2016I took my 2013 Camry in for routine service; it has a little over 14,000 miles on it. Jones told me they normally do a "flushing of the break fluid" at this time and showed me a typewritten document in a plastic see-through cover which had… a list of procedures that are recommended at various service intervals. I thought this can't be too expensive so I said "OK". I gave him a coupon I had received in the mail which authorized an oil change and tire rotation with a $19.95 discount. When he delivered the bill to me, pointed out the discount he had OK'd which was $26.56. I took the bill to the cashier to pay it and was told the total was $161.64, $100 of which was for "brake fluid flush ". I realized I had been taken, but it was too late to do anything about it. When I got in the car, I took the service manual out and looked up the procedures which were recommended for up to 20,000 miles. In NONE of them was a recommendation to FLUSH BREAK FLUID! (By the way, he had written my mileage as 16,401 instead of the correct number which was 14,215.) As a result of this experience, I intend never to set foot in your garage again; I also intend to tell everyone I know of your practice of inflating the service requirements the factory recommends be followed. Sir, your business practices STINK!!!Hello Jim, thank you for your detailed review about your experiences at AutoNation Toyota Scion South Austin. Your opinion plays an integral part in our customer service. If you'd be willing though, our General Manager would love to talk directly with you and rectify these issues. You can contact the GM at (512) 518-6900 -- we hope to hear from you soon.
Great service..but didn't following through
by Angelavicki on 05/13/2016Oil change and tire rotation was good..BUT told serviceman the situation To my windshield not working ... it not connecting and when I release the handled the fluids gushes out .. he had repair guyour fill the container..that's not what I… asked..now i have to make another appt to bring n my car..he said he was knew..I think he needs to writeat notes to understand the problem...not a happy customer ..sorrySlow service, details missed
by Sizeysar1987 on 05/12/2016I had a scheduled oil change appointment, the service then took well over two hours to be completed. The service staff did not even put an updated mileage sticker for my next service, instead they reset my mileage tracker which I use for… gas mileage. Not impressed overall but it was a better experience than at the Auto Nation Chevy.Great Sales person
by JaniceL21 on 04/01/2016Alan Mizar (AJ) is awesome. He's friendly, informative, down to earth, quick to make things happen, relaxed, no-pressure (which we really appreciated) and genuinely concerned about our wants and needs in a car. He went above and beyond… expectations to make sure we got the vehicle we wanted with the options that were important to us. He even offered his desk to me so I could work during the financial prep time! Everyone we encountered at AutoNation was friendly and accommodating.Great experience. I'll be back!
by Jazzick on 03/25/2016I purchased my last two vehicles from Jim Lee at AutoNation Toyota. Mr. Lee is great to work with. He listens to what you want and gets results. The two cars that I purchased from him were my two best buying experiences. Thanks Mr.… Lee!!! I'll be back for my next Toyota.Thanks for the feedback. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!
Above and beyond
by cartogo8765 on 02/13/2016Wonderful help and consideration from Rafael Martinez when we bought our Corolla. What an exceptional person. We felt very blessed to have someone so caring and polite. He certainly make the experience much nicer than we have ever… had before in purchasing an auto.Thanks for the feedback. If you ever need help, just give us a call. Happy motoring!
Great sales experience
by tdcontreras on 02/07/2016Laura Deen provided me with great service. As well, she was the opposite of the typical car salesman personality - very refreshing. I didn't feel like I was getting swindled or pressured.Excellent Dealership and sales folks
by janijack on 12/01/2015I went into the dealership to buy a RAV4 and ended up with a 2016 Highlander. The sales person, Aaron Scales was very helpful as was his manager Dan Lewis. I took the RAV4 for a few days and decided that I wanted something bigger, so I… tried the Highlander. I have been a Sienna owner for many years so something smaller but bigger than a RAV4 was the perfect match. Since I was so undecided, they let me take the Highlander for a week to make sure it was going to be the perfect vehicle for me. No pressure from the sales team or manager and it turns out they got me exactly what I wanted so I purchased a vehicle. This is the 4th or 5th time I've purchased from this dealership and each experience has been positive. Thanks team !!!Thanks! We're happy to help however possible. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.
new ride
by carfordad on 12/02/2015Received a fair price for my trade, Staff was helpful. When I said no the the dealer extras they didn't hard sell they, which was good.Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!
Great no pressure sales
by texmexll on 11/28/2015I was extremely satisfied with the salespeople at AutoNation Toyota. They were friendly and willing to work with us getting us into the vehicle we wanted. I will recommend them to all my friends and family.Pretty Good Services
by goldenflute on 11/24/2015Got the 40K mile services done and the rep gave a good quote and got all service done well and then gave me a reduced quote.Happy customer!!
by GeorgeK7270 on 10/14/2015This is the third Avalon I have bought from this same dealer. They have done all of my servicing--always done well-on time and at the right price. I tell everyone I can how well I have been treated.Outstanding Dealer Service
by Bluegrassinman on 09/24/2015Since I bought my 2009 Toyota Tacoma here in 2009 I have always brought it back here for servicing. The staff are very courteous, professional, efficient, and I trust them. They have always correctly diagnosed and fixed any issues. Best… service in the area.AutoNation Toyota South Sales
by TNum9in21yrs on 09/11/2015Fantastic! Found a 2014 Corolla S online through 3rd party website. Salesperson called me. Price was firm. I felt it was fair and Edmunds listed a higher price for same model. 3rd party website claimed the car had navigation. Right before… closing, salesperson told me there was not navigation. She had manager call me. Manager called me and discounted price substantially. Closed deal 2 hours later at a great rate. Beautiful ride! Great folks! Highly Recommend to Toyota shoppers in Austin!Great Experience!
by cbgleason on 09/09/2015Great experience and wonderful staff at Auto Nation South.Purchase of 2015 Toyota Venza XLE from AutoNation/Scion-Austin, Texas
by ur12 on 08/16/2015My experience with Mr. Luis Galindo in the purchase of my new Toyota Venza was very pleasant and he was easy to deal with. I don't get to drive it as much as I would like to due to my health condition. However, I know that I have a very… reliable vehicle at my disposal when I need it or want it.We are happy that we were able to provide a professional, courteous, and engaging experience! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
A few complaint
by Shiftzon on 06/10/2015The car I bought had over fifteen thousand miles more than what was listed online and when I brought it up to the salesman he didn't seem to care. The car runs fine, but just like any dealership beware of what they don't tell you and have a… second opinion before you make any purchases. The oil on my vehicle was black when I changed it, which makes it seem like they didn't do any of the services that they claimed to do. It's surprisingly easy to modify carfax records so be careful what you decide to trust. The wait time was ridiculous even with how many employees this dealership had, I was stuck waiting around for at least 16 hours. Overall the place was really clean and despite a few complaints the salesmen they were mostly honest with me. My car runs fine and I hope it stays that way. If you want a car without gimmicks and sales tricks then I'd definitely recommend AutoNation Toyota.We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Drive safe, and we'll see you on the road.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 02/04/2025