Customer Reviews of AutoNation Toyota South Austin
Review type:
Smooth process throughout
by Sashi K on 02/01/2025
Buying a car from this dealership was super easy ! thanks for all the help Rito, Polyana and Charlie.
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The following reviews are more than two years old. They are not included in the overall rating.
367 reviews
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I'll be a back
by Jose147147 on 09/14/2017updated 09/25/2017totally thought I was going to be there for a very long time. But these guys mean business and Mark was very professional. Mark took care of me from beginning to end and was able to give me all the information needed without hesitation.… Keep up the great work Mark!Decent service can be improved a lot
by ahendre on 03/13/2017The dealership is good. My salesman was also great. But they lack communication amongst themselves (the finance, sales and service departments). I needed Mud flaps fittened to my car and for one small thing I had to visit 4 times. The… service and parts guys have got me frustrated. Didn't expect this from them. Even to get my finance approved I visisted 2 times and both times I waited over three hours. I had called before I went and they said everything was ready but when I went it wasn't and my sales guy didn't know what the finance was upto. This was my first car so my overall experience was good. But in general they are all behind you until you agree to buy the car and then they don't hold things that tight.Great place, friendly, honest, competent.
by cauthenb on 01/03/2017updated 01/13/2017This dealership always does a good job and takes good care of me as a customer. They are honest and tell you what your vehicle needs urgently and what can wait. I have always had a good experience with this dealer and my truck runs better… after I take it there.Jared Jones
by BarbaraGlunk on 12/28/2016updated 01/05/2017I think Jared was very nice, however, I had to wait almost an hour to get an estimate, I think estimates shouldn't take that long, should be able to be done immediately. Than wait another 2 hours for the service. When the car was ready I… paid at the desk and the girls there were very unhelpful. She said my keys should be coming up. I said my car is right there, maybe the keys are in the car, she said "oh no they never leave them in the car". When the bill comes up the keys should be with it. After waiting another 15 minutes, I decided to check the car, guess what the keys were in it. So another wasted 15 minutes. If the keys don't come up right away those girls should have been looking for them for me, instead of having me wait. So again Jared nice, estimate slow, no idea how long the service would take, no estimate on that time and the girls at the front desk were worthless. I had the wheel well insert, that online is $25-75 you guys charged $110 then charged me an outrages fee to pop it in. It cost me $250 for that and a filter with my oil change, ridiculous.Great service
by RAYOUNG76 on 01/05/2017Brought my camry in for oul change and inspection. In at 3 and out by 5.Excellent Customer Service with Sales
by Grube102 on 12/03/2016I highly recommend working with Laura Deen here if you are in the market to buy a new car. I had an exceptional experience working with her! She lured me over to the Toyota family after years with Fords. Laura helped me out with navigating… the stressful world of the car buying experience (which I dreaded up until meeting her) and with finding the perfect vehicle that matched my lifestyle. She has the best personality, was incredibly patient as I went back and forth in my decision on the right vehicle (was never pushy) and absolutely knows her stuff. You can tell she enjoys what she does and does it very well!! Laura will be the biggest reason that I will return to AutoNation South Austin for any future vehicle needs.AutoNation reliable, quality service
by AllainH on 11/26/2016updated 12/02/2016We have been taking our Toyotas to AutoNation for services since we moved to Austin about four years ago. They provided quality services and and timely service. The summary checksheet they provide helps track what we need to plan on for… future service.Car service
by Marisela48 on 11/08/2016updated 11/18/2016It was my first car check up. I was lost but I called and they definitely help me arrive where I needed to be. Very helpful and fast service.Comparison shopping leads to a sale
by nys78617 on 11/17/2016Weeks ago, I contacted a certain wholesale membership warehouse auto buying service about a 2016 Toyota Prius. The result was underwhelming: An email from a local dealership stating "Make an appointment and come see us about… pricing." Appointment, huh? Nice. Before making that appointment, I also inquired about the same year/model at AutoNation Toyota South, explaining my approach. Within hours I had a proposal (based on the presumed value of my trade) -- no "sales appointment" necessary. This is how internet sales were meant to unfold. Mr. Frank Lopez, a very straightforward gentleman to work with, soon had my vehicle delivered from another Toyota dealership across Texas. Pricing, with incentives and trade, was impressive. I've relied on their service department for years, and had the impression that their customers weren't being gamed. No surprises or haggling awaited me, just dedicated effort on Frank's part. This was a stress-free purchase, hence my review. Advice: Be honest when visiting any dealership sales team. Many take great pride in finding you the right vehicle at the right price. AutoNation Toyota South just demonstrated that reality for me, and similar reviews on this site back up my experience.Bought a 2017 Toyota RAV4
by Sromska on 11/05/2016Bought a 2017 Toyota RAV4, my sales person Sonny Locket was very very helpful. He Answered all my questions and showed me all the bells and whistles of my new vehicle. Although the wait for the finance department was a quite long he was… very helpful as wellLease of 2017 Toyota Camry
by Austin5532 on 09/08/2016updated 09/16/2016The sales staff and financing manager were excellent and very patient with a newbie to leasing. They spent a good deal of yime with me and answered all of my questions. They remain in touch and continue to be as helpful as the time of the… original transaction.Wow! A Team of individuals who genuinely care!
by landfilms on 09/07/2016updated 09/16/2016Wow! Once in a great while you're lucky enough to find a Team of individuals who genuinely care about delivering world-class service! Autonation Toyota is that Team. Thanks Mark, Sonny, JD, and Job for everything. I highly recommend… this Team of professionals to anyone looking for an amazing old-school approach to delivering the absolute best service possible. Bravo!Greg is #1
by Humphreyhj on 08/18/2016updated 08/29/2016Greg is always honest. I've trusted him for over 20 years.Always Great Service
by Tootsie41 on 07/18/2016updated 08/03/2016My Toyota Hybrid Hylander is 6 years old this month. It still runs and looks like a new car because of my service from Autonation Toyota. They tell me several months before anything needs to be done to give me time to think about it.… They are always prompt, courteous, and thorough. I appreciate that. I had to get a warranty oil change in Chicago after a long trip. I called my service person in Austin who gave my Chicago service person the info so that my service was at no charge. These two cities are in different warranty service areas. I always will appreciate her time to help me!Art Gomez is fantastic!
by dont_display on 07/15/2016Art Gomez has been my service representative since I bought my car in 2005. He is absolutely fantastic! He has ALWAYS been professional, patient, kind, and prompt. I would definitely buy another car from you as long as Art is my… service rep. He deserves a pay raise and special accommodation. I have seen the other reps and no one treats their customers like Art has always treated me. I cannot say enough good things about him. Please tell Art I appreciate his service every time I bring my car in for service!!! Thank you. Nancy S.Thank you for your kind words and review, Nancy. Feel free to stop by if you ever need any more help.
Lease Return
by awells56 on 07/12/2016How was my experience? It was terrible. I called in weeks ahead to schedule my lease-end return. I paid off the vehicle early and turned it in early to avoid extra charges. No one was there to help. No one had any clue how the lease process… works. Nor did they give me any receipt or paperwork or anything at all when returning the vehicle. Months go by and surprise! Toyota Financial Services is calling me asking where the car is and is asking me for more payments. AFTER I paid off the vehicle and returned it to THIS AUTONATION (South Austin). Called the Sales/Lease Manager and his office and left voicemails asking for help. NEVER received a call. Not One. This place is a joke. Beware DON"T waste your time.Thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 518-6900. We hope to hear from you.
Good work Autonation Toyota
by MB556090 on 07/08/2016Greg Coy always takes good care of me. Even tho I always have to drive much further to go to them, it's worth the drive. I trust Greg to do right by me and that's worth inconvenience.40,000 mile service, found nail in tire an fixed
by fawvorb on 07/06/2016Epi Rodriguez has been my service Advisor since I bought the vehicle. My 2007 Tacoma runs like new and I intend to keep it that way by continuing to have it serviced AutoNation South Austin as long as Epi is there.Thank you!
by customer168 on 06/30/2016excellent service, courteous and efficient! Thanks!Thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Thank you!
by customer168 on 06/25/2016excellent service, courteous and efficient! Thanks!Bought a new Car
by Anny786 on 06/22/2016My Experience was good. Bought a 2016 Highlander. Our Sales person Mr. Naseer Ahmed went above and beyond to take care of us. I recommend you go see him if you would like to buy a car. He is experienced and will give you the best advice.… You don't feel pressured to maker a decision. Auto nation Toyota overall is a good dealership and they are competitive with their pricing.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 02/04/2025