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AutoNation Toyota South Austin


4800 S IH 35, Austin, TX 78745 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (36) No (5)
Service Rating
Recommend:
Yes (69) No (25)
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Dealership Service Review

1 out of 5 starsservice Rating
MAJOR GOUGING BY YOUR SERVICE WRITER, JEROD JONES
Written by bigjim32 on 05/16/2016

I took my 2013 Camry in for routine service; it has a little over 14,000 miles on it. Jones told me they normally do a "flushing of the break fluid" at this time and showed me a typewritten document in a plastic see-through cover which had a list of procedures that are recommended at various service intervals. I thought this can't be too expensive so I said "OK". I gave him a coupon I had received in the mail which authorized an oil change and tire rotation with a $19.95 discount. When he delivered the bill to me, pointed out the discount he had OK'd which was $26.56. I took the bill to the cashier to pay it and was told the total was $161.64, $100 of which was for "brake fluid flush ". I realized I had been taken, but it was too late to do anything about it. When I got in the car, I took the service manual out and looked up the procedures which were recommended for up to 20,000 miles. In NONE of them was a recommendation to FLUSH BREAK FLUID! (By the way, he had written my mileage as 16,401 instead of the correct number which was 14,215.) As a result of this experience, I intend never to set foot in your garage again; I also intend to tell everyone I know of your practice of inflating the service requirements the factory recommends be followed. Sir, your business practices STINK!!!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

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autonation on 05/20/2016
Dealer Response
Hello Jim, thank you for your detailed review about your experiences at AutoNation Toyota Scion South Austin. Your opinion plays an integral part in our customer service. If you'd be willing though, our General Manager would love to talk directly with you and rectify these issues. You can contact the GM at (512) 518-6900 -- we hope to hear from you soon.
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