AutoNation Toyota South Austin
Dealership Service Review
I took my 2013 Camry in for routine service; it has a little over 14,000 miles on it. Jones told me they normally do a "flushing of the break fluid" at this time and showed me a typewritten document in a plastic see-through cover which had a list of procedures that are recommended at various service intervals. I thought this can't be too expensive so I said "OK". I gave him a coupon I had received in the mail which authorized an oil change and tire rotation with a $19.95 discount. When he delivered the bill to me, pointed out the discount he had OK'd which was $26.56. I took the bill to the cashier to pay it and was told the total was $161.64, $100 of which was for "brake fluid flush ". I realized I had been taken, but it was too late to do anything about it. When I got in the car, I took the service manual out and looked up the procedures which were recommended for up to 20,000 miles. In NONE of them was a recommendation to FLUSH BREAK FLUID! (By the way, he had written my mileage as 16,401 instead of the correct number which was 14,215.) As a result of this experience, I intend never to set foot in your garage again; I also intend to tell everyone I know of your practice of inflating the service requirements the factory recommends be followed. Sir, your business practices STINK!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable