Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Good
A good dealership for vehicle service - very satisfied customer
by FischerDK on 11/02/2015Easy to set up appointment; callback to provide information on what vehicle needed was prompt and clear; recommendations were logical and in line with what was expected (no unnecessary service recommended, etc); price was reasonable given… expected hourly rate for dealership service staff; discount coupons available to assist in cost; everyone dealt with was friendly and helpful; vehicle was cleaned very wellThank you for spreading the word about your excellent experience! I am elated to hear that our team was able to provide you with the excellent service we strive to deliver to each of our guests. We look forward to working with you again in the future! Best, Robert L. Thomasson, General Manager (877) 735-3855
Thank you for spreading the word about your excellent experience! I am elated to hear that our team was able to provide you with the excellent service we strive to deliver to each of our guests. We look forward to working with you again in the future! Best, Robert L. Thomasson, General Manager (877) 735-3855
green car, green car, I have a green car.
by dhanna66 on 09/17/2015updated 11/02/2015I liked that I was home before the Steelers game started and that Jamie became the sales manager since the last time I bought a car from him, it speaks volumes to how important it is to help me get a good deal - I make things happen. Also,… your finance guy should be running the whole dang place.Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. If you have any questions or concerns regarding your new vehicle, please come back to visit us. Robert L. Thomasson, General Manager (877) 735-3855
Great service
by Kgarland_6 on 10/31/2015The service department really provides accurate information on how long the customers wait time will be when getting their car serviced. They also offer options to the customer to make the wait time manageable. I like that they wash your… car after the car has been serviced. My sales representative James Howard greets me and he makes sure that I am being taken care of. In preparation for the end of my lease, James makes me aware that he is looking for the right car for me based on my likes and dislikes.Thank you for leaving us this great review!I'm very happy to hear that James and our team could be so helpful during your visits with us. We look forward to seeing you back again in the future! Take care. Robert L. Thomasson, General Manager (877) 735-3855
Thank you for leaving us this great review!I'm very happy to hear that James and our team could be so helpful during your visits with us. We look forward to seeing you back again in the future! Take care. Robert L. Thomasson, General Manager (877) 735-3855
Excellent Service
by LMcFall on 08/17/2015updated 10/22/2015The salesman Ken Mashreky picked me up from my home multiple times. They were very patient with me, and they were extremely professional and courteous to my family. Jim Basilone of the finance department was excellent, explaining to me the… vital peices of information I needed to know as I purchased my first vehicle. The people were so pleasant and friendly, I felt like I was a part of the team. I would definitely recommend to any on looking to buying a vehicle, to come to Spitzer Toyota and ask for Ken Mashraky & Jim Basoline!Toyota RAV4
by deanna1991 on 08/12/2015updated 10/21/2015Sam B helped by making the car-buying experience so easy and worry free. He kept in touch, he asked exactly what I wanted, and made it happen. He helped me during every step of the process and even made sure I was satisfied after the… purchase. This was my first car-buying experience and I hope they're all this easy! He was fantastic.Wonderful People
by annexforddlr on 10/20/2015Everyone was very friendly and seemed to go out of their way to please a customer and keep them informed of latest Toyota developments. Staff training is ongoing so everyone is on the same level of Toyota product knowledge.Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the sales and service experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Best, Robert L. Thomasson, General Manager (877) 735-3855
Spitzer Toyota
by Stephaniereade on 10/17/2015Sam Bickle, Adam Drakulik and Jim Basilone made for a great first car buying experience and informed me of all the details I needed to know. They were a great staff to work with, very friendly people and I will definitely be back for my… next car!Stephanie, it was a pleasure to read about your first buying experience working with Sam, Jim and Adam. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Respectfully, Robert Thomasen, General Manager (877) 735-3855 FREE
excellent service maintenance
by 1Sharon on 10/04/2015the staff was very friendly and the time it took for the maintenance on my van was great! The facility is very clean and comfortable.Sharon, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. If there's ever anything we can do for you, please come back and see us! Best regards, Robert L. Thomasson, General Manager (877) 735-3855
Sharon, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. If there's ever anything we can do for you, please come back and see us! Best regards, Robert L. Thomasson, General Manager (877) 735-3855
Geoff Posey is great FIVE STARS.
by Shantale on 10/02/2015Geoff Posey was very helpful and took his time explaining all the in's and out's for a first time buyer! He listened to what I was looking for and found me a perfect car right in my price range!Shantale, we appreciate you taking time to leave us a great review! We are pleased to Geoff did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Respectfully, Robert Thomasen, General Manager (877) 735-3855
Excellent Service from Spitzer Toyota in Monroeville
by David_L_2015 on 09/24/2015The Service Manager, Sean Vojtecky, is outstanding. He ensures that my service requests are completed accurately and quickly. The appointment for my last visit didn't show up on the schedule, but he still somehow managed to complete the… service in around thirty minutes - amazing.Thanks for your outstanding review, David! I'm very happy to hear that Sean was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Robert L. Thomasson, General Manager (877) 735-3855
Thanks for your outstanding review, David! I'm very happy to hear that Sean was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Robert L. Thomasson, General Manager (877) 735-3855
Buyer beware
by Cartalk21 on 08/23/2015I am very surprised on the rave reviews. Was in I the dealership for 2.5 hr(which should have taken 30-40 min). Looking around customer also waiting ,had facial expressions as if they've been on a flight delay for 10 hrs. Of course that is… there tactic! Wear you down so you will just say yes to get over. Had final price negotiated prior to coming in. But when they presented the proposal sheet,they charge me more than agreed upon,tacked $199 etch fee,charged $177 to transfer my own plates and charging me the manufacture rebate instead of crediting me. Must be new math!! They did not like when I question their calculation. Eventually it was changed. Even the finance director (Joseph) steps in rudely to show me I was mistaken. Even trying insult me by asking "if this was my first purchase and when did I buy my last car." Math is math! Where did you learn to add and subtract...".dealer scam university".He kept insisting that taxes paid from sales price then apply the rebate credit afterward( do you buy an item ,pay the sales tax then get the discount afterward??)They insisted that they sell 200 cars a month and that is how it's done. Well, Mr financial director(aka mr math wizard) ,your own manager had to admit error and show on the final bill of sale that the rebate is applied prior to the tax. Moral of the story: we all make mistakes but no need to be RUDE.It only shows your ignorance. Most of all ,consumers do your homework and look over your proposals. These dealers are trying to squeeze every penny without your knowledge and pretend they have your best interest . FYI :I had purchased cars from porsche, lexus, Acura, Honda, Volvo, and other toyota dealers . Never seen such poor behavior from a dealership(spitzer toyota). Poor upper managers! I do give 5 stars for Colin .my young salesman who got caught in this crossfire but was trying to be helpful.We appreciate you providing this feedback as the opinions of our customers mean a lot to our team. We strive to provide our guests with excellent customer service and we regret you did not experience that standard of service during your visit. I can assure you that the negative details you've mentioned do not reflect our typical business practices nor do they live up to our professional standards. We hope to gain the opportunity to sincerely make it up to you. Please feel free to reach out to me personally. Regards, Robert Thomasen, General Manager (877) 735-3855
First Routine Maintenance Visi,t 2015 4Runner
by Anrica on 07/16/2015updated 07/30/2015The Adviser, Shaun was very patient, caring, and efficient. I was in and out, definitely an express experience as it touts itself to be. The waiting room was clean, warm, and inviting, where coffee, television, magazines, and vending… machines were at your fingertips.Love My Highlander!
by bnapps on 07/19/2015updated 07/30/2015Jim Yoxall was fantastic! I was very nervous about leasing this car because I have never driven a car this big before. He really took the time to explain the car to us, get me the one that I wanted (including the color), help us get the… price that we could afford, and make me feel 100% comfortable in this purchase. I love this car!!! I will never drive a small car again. THANK YOU JIM!!!!Excellent Customer Experience
by nbm15085 on 07/15/2015Worked with Gary Alsberry - he was excellent from the minute he greeted us and listened to exactly what I needed to make the sale happen. He went above and beyond to make the experience for not only myself great but for my wife and 2 year… old daughter. I would highly recommend Gary and the dealership for any friends looking to purchase a Toyota.My new Camry
by PensCamryman on 06/26/2015updated 07/06/2015Colin is new at his job and did an excellent job. He knew the product well, was able to answer all my questions. I had a few requests and he was able to remember them all. Everyone was very nice to me; even folks that I wasn't there to… work with.yg
by Yvonne1953 on 06/17/2015updated 06/27/2015My salesman Kenny was excellent. Very helpful and friendly, also getting me a great vehicle and helpful in getting me out of a loan company and into a Toyota loan with lower interest. I was worried that I wouldn't get the Toyota loan but he… kept my hopes up and we both were so pleased it turned out with great results.toyota highlander
by Miette on 06/15/2015updated 06/27/2015Erika and Jared returned all my calls, initiated calling me, updating me on what Highlanders they found at other dealerships. They were straight forward with their answers, which made the whole process much quicker and painless. They both… worked together well as a team. I would buy another car from both of them in the future. This dealership was superior to all the other Toyota dealerships as far as customer service and pricing. I told Erika we needed a car in 3 or 4 days. Erica and Jared made it happen. Thanks Erika and Jared!Great Job to all!
by WinterDog3355 on 05/30/2015updated 06/08/2015The entire experience from start to finish was wonderful. Sam, our salesman and Ralph, our finance guy were absolutely top notch. They both deserve a big raise!Great Job to all!
by WinterDog1 on 05/30/2015updated 06/05/2015The entire experience from start to finish was wonderful. Sam, our salesman and Ralph, our finance guy were absolutely top notch. They both deserve a big raise!Love Spitzer Toyota
by LRH_Corolla15 on 05/28/2015updated 06/05/2015My husband and I took advantage of Spitzer's and other dealerships' websites before we came. Spitzer's was the most user-friendly site. It allowed us to search for vehicles that had the features we were looking for. I had an email response… from Deborah Belchik, who helped arrange to have a salesman (Ken Mashraky, who had been recommended to me by someone else) show the car to us. Mr. Mashraky treated us courteously, answered our questions, and used his professional expertise to help us become owners of our new Corolla S Plus. We are very happy that Mr. Mashraky was there for us. Mr. Ben Snedden, who arranged our financing, also took good care of us. He was knowledgeable, professional, and personable. We thank Spitzer Toyota for the trade-in allowance on my old Camry. I will happily recommend Spitzer as a dealer and Ken Mashraky as a salesman to friends and family. Furthermore, I am very confident about using Spitzer's Service Department to take care of my Corolla.Great Buying Experience - 100% Recommend
by Tatompki on 05/28/2015I appreciated the lack of drama that this experience had. I didn't have to haggle over the price of the vehicle (it was priced exactly between clean retail and clean trade-in). The sales representative, Gary, greeted me before I even walked… in the door and at no point tried to force a sale. The "Finance Guy," Ben, found me the best deal that matched my payment options and found me the best APR with my sub-par credit. I was already a huge fan of Toyotas, just based on their reliability, affordability, and the fact that any mechanic can fix a problem cheaply and effectively should one occur. Now, I am a fan of Spitzer Toyota (specifically in Monroeville) and they have gotten a customer for life, regardless of where I happen to be living at the time.
Volvo S60
Toyota Tacoma
Jeep Gladiator
Thank you for your wonderful review! We are glad that our team provided you with a pressure-free and informative experience. Our guest's satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
by Spitzer Toyota Monroeville on 05/21/2025