Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Good
Review
by baileyc1 on 05/08/2015updated 05/18/2015James was great. He really worked with me to get a deal taken care of and he followed up via email as well to see how everything was going for me.Car buying at its best
by JoelU777 on 05/08/2015updated 05/18/2015Everyone was had contact with was absolutely amazing. Sam was very personable and knowledgable about the vehicles, he helped me make the correct choice! The finance guy was very friendly and made the paperwork quick and painless. The… general manager even stopped by to chat yoga with my wife for a while. Amazing group of people!Outstanding service
by TremainBowman on 05/08/2015updated 05/16/2015I admit that I was put off by the Scion building being locked up during opening hours. Especially after the rude reception or lack there of I received from every other dealer I went to. I wanted to see the FR-S RS-1 that was inside the… building and after realizing the door was locked I was pretty tired. I was fussing to my sister when a sales rep by the name of Jim Yoxall walked up. He walked all the way from the Toyota building in the crappy cold kinda rainy weather and greeted me. There was no mistake that he was there to see if he could help me find a car and get himself a sale. Which is fine by me. Sales is how he makes his money. He wasn't that knowledgable about the scions, but he did tell me he normally deals with the Toyota side. He listened to me tell him how ridiculous it is to have the Scion area closed and gave me his card. I contacted him about a test drive and off we went. He had listened to my ramblings about my life overseas and asked questions. Even though it was a sale he was genuinely interested. After the test drive was complete he asked me to drive the car to the scion lot, because he couldn't drive a stick. That was awesome. We road down to the section listening to Lionel Richie's "Sail On" and even sat there until the song was done. He worked with me when I told him I need to get my official drivers license, because I had lived overseas for the past 20 years. When he told me they'd have no problem getting me approved he wasn't lying. I told him I don't need all the extra hoopla that comes from the up sell with the finance guy. He definitely listened to what I want and don't want, because the finance guy didn't try to up sell me and that was awesome. My military credit union offered me a better rate, but I decided to with Toyota's financing, because they did try to batch and they came down a point+. It was a good experience and I am happy with the buggy. I actually drove one for track days while I was living in Tokyo. Always thought about buying one, but I was ready for that mustang when I got back to the states. I wanted that 2015 Ecoboost Mustang with the MyFord touch package, but the "he can't buy anything" treatment I got from the ford dealers in the area turned me off. It was the kindness and honesty of Mr. Yoxall that brought me back to buy my second choice. I had several second choices too. All the dealers treated me the same. I was quite frustrated when I drove on to Spitzer's lot, so I can say for a fact that I have already recommended Spitzer to several people who told me they are looking for a vehicle.Pretty great pre-owned buying experience
by EdwardLapine on 05/08/2015I was looking for an economical car and after some research I decided to settle on a Toyota Corolla. I explained to the staff my situation and was introduced to an associate named Geno. Geno steered me in the right direction with purchasing… a pre-owned 2013 Toyota Corolla. He answered all of my questions, assisted me through financing, and walked me through the car buying process each step of the way. I got an excellent warranty through Toyota, roadside assistance, and the piece of mind I would be taken care of at the dealership. I understand buying a car is a stressful situation, but Geno and the other Spitzer Toyota staff helped alleviate my worries. I have owned my Corolla for about a month now and I'm very happy with it.We appreciate you taking the time to share your experience with us and are happy to hear that Geno was able to meet your needs and assisted you throughout the entire process. At the dealership, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Congratulations on your 2013 Toyota Corolla. Best, Robert Thomasen, General Manager (877) 735-3855
Great place to buy a car!
by Melvinp11 on 03/11/2015updated 03/20/2015Friendly, courteous and very knowledgeable about each car. Willing to go the extra mile for your business. Great customer service!Thank you so much for taking the time to leave this wonderful review. At Spitzer Toyota Monroeville, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your automotive needs. Best regards, Robert Thomasen, General Manager (877) 735-3855
Highly recommend Ryan
by Brad12345 on 03/11/2015updated 03/20/2015The salesman, Ryan Capozoli was fantastic. He treated us respectfully, was able to answer all of our questions, and made us comfortable throughout the entire process. We've already recommended him to several friends in the market for a new… car.We appreciate you taking the time to provide us with your positive feedback! Ryan is a great asset and we appreciate him for giving you that comfort and service during your experience! We thank you again and we look forward to servicing you again in the future! Best regards, Robert Thomasen, General Manager (877) 735-3855
Awesome experience!
by Craig_schmidt on 03/06/2015updated 03/15/2015The whole experience was awesome from the minute I walked in the door until the moment I drove off in my new Scion xB. They worked as a team to make sure I was a satisfied customer! They succeeded! Geno Jim, Jamie, and brad all worked as a… team to get me a great car for a low payment! I would definitely recommend this team to anyone interested in getting into a new vehicle and I will certainly be back for my next!Thank you for taking the time to share your experience with us! Were elated to read that we were able to provide you with an awesome experience from start to finish. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. We appreciate your recommendation and if there is anything more we can do for you please come back and see us any time! Take care! Best regards, Robert Thomasen, General Manager (877) 735-3855
Thank you, Spitzer!
by KaitJax on 02/23/2015updated 03/05/2015Dan was incredibly helpful and endlessly patient working with Ralph to make sure they got me the best deal possible so that I could leave happy. Every employee that walked by the table greeted me and struck up a conversation. This way by… far the most pleasant car buying experience I have had to date. Dan has been so helpful and responsive to every question I have had since driving off the lot and made sure every concern has been addressed in a timely and efficient manner. I would undoubtedly refer friends and family to Spitzer.2014 Toyota Tundra 1794
by Cory350 on 02/24/2015updated 03/05/2015Sales team was eventually able to get me in the truck I wanted at the price I wanted. Everyone was very courteous and helpful.Kathy is fantastic!
by Lorriana on 02/23/2015updated 03/05/2015Kathy was fantastic!!! She sympathized with my situation, kept in touch, and promised to have my car done at a certain time..which it was!Very satisfied!
by Nanadot on 02/18/2015updated 03/03/2015Geno, the salesman is excellent in all areas. Friendly, comfortable and clean showroom, sitting areas and bathrooms. Steve Allan was also very helpful. Was not pressured at any point to buy, which is important to me.LOVE THIS DEALERSHIP!!!!!
by TCB23NJ on 02/19/2015Very friendly exceptional service from the 1st minute I walked into the dealership!!!! WILL NOT DEAL WITH ANY OTHER DEALERSHIP EVER!!!! BEST DEALER ON THE EAST COAST!!!!!We appreciate the time it took for you to share your feedback with us. It helps us to know that we are meeting the needs of our customers. We are completely dedicated to providing exceptional service and we are ecstatic to hear that your experience reflected this dedication. If you have any further automotive needs, please feel free to let us know. Hillary Mundell Customer Relations Manager hmundell@spitzer.com 412-373-6200 Ext. 3454
The great experience
by Gramy on 02/04/2015Everyone was very friendly, explaining anything that needed explained. Fast service. I needed to bring my 6 year old granddaughter, she was able to play with other children in the play room.Gramy, we appreciate you for taking the time to write this review. It is wonderful to hear that our staff was able to provide you with a great experience. We really appreciate this feedback and we will share it with them. Do not hesitate to contact us if you have any questions or concerns regarding your vehicle. Hillary Mundell Customer Relations Manager hmundell@spitzer.com 412-373-6200 Ext. 3454
Positive experience at Spitzer Toyota
by katho37 on 02/03/2015Every person I encountered was friendly and attentive. I was taken care of initially by Geoff, who got interrupted and asked Gary to help me. Gary was wonderful! He asked what I wanted and did not try to push anything else on me. He showed… me all the cars that fit my budget and stayed on top of the paperwork as it needed to be completed. He was friendly and helpful. Once I made a choice, Ben in finance was great. He explained everything in detail and made sure I understood what my payments will be and what that includes. He also caught a small mistake that could have been a huge issue had it been allowed to go through. He was efficient and friendly!Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Do not hesitate to inform us if you have any further questions or needs. Hillary Mundell Customer Relations Manager hmundell@spitzer.com 412-373-6200 Ext. 3454
prius purchase
by rschmidtj on 01/23/2015updated 02/01/2015I didn't feel like Kevin or Steve were ever pressuring me to make a decision. Kevin especially took the time to thoroughly explain the cars I was looking at and make suggestions for alternatives.excellent service
by William_Foster on 01/21/2015updated 02/01/2015Customer service was excellent. They (sales and finance dept) worked very to get me into the car I wanted at an affordable price.Our First Toyota
by pitt1991 on 01/26/2015Great buying experience at Spitzer. Thanks Kevin for you patients while the bride decided which model she wanted.Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience with Kevin was so positive. Please feel free to call or stop by if there is anything else we can do to help you. We look forward to seeing you again. Hillary Mundell Customer Relations Manager hmundell@spitzer.com 412-373-6200 Ext. 3454
2015 Toyota Camry
by Len_L on 01/23/2015No hassle buying. Gave us a fair price the very first time. Found the car we wanted and secured it from another dealer promptly. They let us know everything going on by emails or phone calls...Thank you for writing about your visit with us, and congratulations on your new purchase. I am sure you are continuing to enjoy it and hope that we have earned your repeat business by working hard to get you the best deal possible. We appreciate your business and if you have other car-related questions, feel free to visit us again. Hillary Mundell Customer Relations Manager hmundell@spitzer.com 412-373-6200 Ext. 3454
Quintessential Customer Service
by Beaconhill on 01/14/2015The customer service was excellent. The technician was kind enough to explain the work he performed. The interpersonal skills of the personnel was exemplary. Bravo!Love this Dealership
by CarenCG on 12/27/2014updated 01/07/2015online service appointment with many options. They took me at the appointed time. Only took as long as what they said. Friendly. Didn't try to upsell me. Love the car wash!!!! Great waiting room.Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on a daily basis. I am very happy to hear about your positive experience at our dealership. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Hillary Mundell Customer Relations Manager hmundell@spitzer.com 412-373-6200 Ext. 3454
Best experience I've ever had
by BGHE on 12/30/2014updated 01/07/2015This was the best experience I have ever had buying a car. Everyone was nice. No one was pushy. My questions were anticipated.I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It is quite an accomplishment to hear that we provided you the best car buying experience ever. If you have any further needs, do not hesitate to come back to see us. Hillary Mundell Customer Relations Manager hmundell@spitzer.com 412-373-6200 Ext. 3454
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Thank you for your wonderful review! We are glad that our team provided you with a pressure-free and informative experience. Our guest's satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
by Spitzer Toyota Monroeville on 05/21/2025