Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Understanding the needs of customers
Car service.
by Dog Dad on 07/08/2025Deana Hicks is the most helpful and knowledgeable service member. She went out of her way to help explain to me what I need to have done to my car. And make sure I had the fairest and best price for the service. Friendly and empathetic to… customer needs!Thank you for leaving Deana this kind review! We are glad that she got your automotive needs thoroughly resolved. It is our pleasure to assist you in any way possible. Wishing you the safest of travels until we meet again!
Understanding the needs of customers
by William Aul on 07/01/2025Courteous and wanting to help you. Matthew Artis was a big help.We appreciate your positive review, William! We are pleased to hear that Matthew could be of valuable assistance to you. It is our pleasure to serve you and we hope that you continue to choose us for all of your future automotive needs!
Service, Emissions and PA Inspection top notch
by Dave on 06/30/20252nd service at Monroeville Spitzer. Added Inspection and emissions. Everything about scheduling, drop off, service received and pick up were Top Notch. My service rep James Thomas was great. He kept me informed during the entire service.… The technician/mechanic did a great job videoing and informing me of the inspection points, what was good to go and what may need replaced during next service. Very satisfied with my all of my Spitzer experiences. Thank you, DaveDave, Thank you for your positive review! We strive for 100% customer satisfaction, and we are glad that James took great care of you and kept you well informed throughout the process. We hope to see you again the next time you are in need of automotive service.
Excellent Advisor
by Rick Sternberg on 06/30/2025The advisor, James Thomas, is very friendly and helps you answer any of your questions. Also made the necessary calls to the extended warranty company to help lower the final price.Rick, thank you for taking the time to leave us this wonderful review! Your safety and satisfaction are our utmost priorities, and we are glad that James took great care of you. If you ever have any further questions or concerns, please do not hesitate to give us a call. Safe travels!
Six stars if possible!
by MAK on 06/27/2025My appointment coordinator at SpitzerToyota, James Thomas, was very friendly and helpful with all of my needs. I will not hesitate to visit this establishment in the future for any repairs that my Taco or RAV need. The repairs were… completed efficiently in a timely manner. Great job James!Thank you for your wonderful review! Offering quality and efficient service is so important to us, and we are glad that James provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Solid service
by Paul G on 06/25/2025James Thomas is always friendly and professional.Thank you for your positive review, Paul! We are so glad that James is consistently kind and helpful and we hope that you do not hesitate to give us a call if we may ever be of further service to you.
Fees
by D Dwyer on 06/20/2025Very disappointed that their policy is to add a 3% fee for using a credit card. How do you run a business with the expectation that your customers are responsible for paying you and the credit card company. I guess next time I’ll pay cash… if they still accept it.Avalon!!!!!
by Calvin Murphy on 06/10/2025Always professional, honest and fair.Calvin, thank you for your positive review! We are happy to hear that our team consistently provides you with top-notch service. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Safe travels!
Understanding the needs of customers
by William Aul on 06/04/2025Pleasant and more than happy to accommodate you in shopping for a certified used car. Great job Tyler Seddon, hope to deal again in future with you.Thank you for your positive review, William! Providing top-notch service is so important to us, and we are glad that Tyler's efforts met your satisfaction. Congratulations on your new ride! We wish you safe travels and we hope for an opportunity to work with you again.
Galloped right in as soon as I saw the advertised Mustang
by Suzanne on 05/31/2025Everyone I encountered during this first time purchase on my own was admirable.We appreciate your positive review and we are happy to hear that our team provided you with 5-star service. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle and we wish you the safest of travels- on behalf of the entire team!
Oil change & tire rotation
by Patty on 05/21/2025Love pulling up to garage door, great service from Deanna Hicks’s. Was so happy to see her since I remembered her from another Toyota dealership. Always loved when she waited on me. And, thank you to the gentleman who helped me navigate… repositioning my seat when the work was done. I am still in the “learning” phase! Also, loved receiving the video in email of the service that was done.Patty, thank you for sharing your positive experience with our service department. We are pleased to hear that Deana and the team provided you with 5-star service. It is our pleasure to serve you and your automotive needs in any way possible. Wishing you the safest of travels until we meet again!
General Maintenance
by Shellbone on 05/20/2025Deanna in the service department is awesome! The mechanics are transparent and send videos of your car to see what's going on with your vehicle and give recommendations.We appreciate your positive review and we are glad that Deana provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Good
by Puff on 05/15/2025updated 05/20/2025He was very informative and did not pressure us into buying a carThank you for your wonderful review! We are glad that our team provided you with a pressure-free and informative experience. Our guest's satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Great Service Experience
by Jarred on 05/15/2025Easy in and out. Work was done professionally. I had a great experience with my service advisor James Thomas.Jarred, Thank you for your wonderful review! We are so glad that James provided you with a quick and efficient service experience. Your safety and satisfaction are our utmost priorities. Safe travels!
Service with a smile
by JoeD on 05/11/2025Deena was very professional, friendly and made it a point to communicate and explain any issue prior to doing it.We appreciate your positive review, Joe! Offering thorough and efficient service is so important to us, and we are glad that Deana provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
Deana the best!
by Amanda on 05/09/2025My truck was making noise. I called Deana. She got me in right away and got my truck to tiptop shape. Super grateful for her and the mechanic Pat.Amanda, Thank you for your wonderful review! We are glad that Deana and Pat got your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Safe travels!
Phenomenal
by Jack Zist on 05/01/2025Zero pressure, comforting people who see to all your needs and hear your concerns. The rarest of things and absolutely the last I would expect at a car dealership. They stand behind what they sell 800%, can’t believe this was there the… whole time and I’ve never heard about it.Jack, Thank you for your wonderful review! We strive for 100% customer satisfaction, and we are glad that our team provided you with nothing less. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Always Feels Like Home
by Tom Leszczynski on 04/19/2025Deana is always so polite and friendly. She takes her time and doesn’t rush. I always feel welcomed back to Spitzer with Deana at the counter!Tom, We appreciate you taking your time to write this honest review. We are delighted to hear that Deana was able to provide you with exceptional customer service.
Spitzer Toyota is excellent!
by Mark on 04/18/2025Spitzer Toyota makes owning and driving a Toyota easy. I’ve driven three Toyotas from Spitzer over the past two decades and have always received excellent service there that’s kept them running in the best condition possible. Deana Hicks… and all the other staff at Spitzer are always kind and extremely knowledgeable about the vehicles they provide service for.Mark, Thank you for your time and review. We are delighted to hear that you continue to return to our dealership for this sales amazing vehicle service experience with our team. Deana will be thrilled ot hear your kind words, thank you.
Hightlander lands a hight quality service
by Miguel hoyos on 04/13/2025updated 04/18/2025Danna is a service oriented person who has the knowledge to assist me with the service of our highlanderMiguel, Thank you for sharing your service experience with us. We are pleased to hear that Danna was able to service your Highlander fast and hassle-free.
Great service!
by DST on 04/04/2025I purchased my vehicle at Spitzer Toyota and I do the majority of my service at the dealership. I usually wait for my vehicle and the people in the service department have always been very attentive and thorough. I have dealt specifically… with Charles Carter on a number of occasions and he’s always very helpful and I always feel like my vehicle is in good hands when he is my service provider for the day. I would definitely go back and I would purchase another car from this dealership in the future.Thank you for your wonderful review! Providing thorough and efficient service is so important to us, and we are glad that Charles's efforts consistently meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Volvo S60
Volvo XC40
Mercedes-Benz GLE-Class
Thank you for your positive review, William! Providing top-notch service is so important to us, and we are glad that Tyler's efforts met your satisfaction. Congratulations on your new ride! We wish you safe travels and we hope for an opportunity to work with you again.
by Spitzer Toyota Monroeville on 06/09/2025