Spitzer Toyota Monroeville

I am very surprised on the rave reviews. Was in I the dealership for 2.5 hr(which should have taken 30-40 min). Looking around customer also waiting ,had facial expressions as if they've been on a flight delay for 10 hrs. Of course that is there tactic! Wear you down so you will just say yes to get over. Had final price negotiated prior to coming in. But when they presented the proposal sheet,they charge me more than agreed upon,tacked $199 etch fee,charged $177 to transfer my own plates and charging me the manufacture rebate instead of crediting me. Must be new math!! They did not like when I question their calculation. Eventually it was changed. Even the finance director (Joseph) steps in rudely to show me I was mistaken. Even trying insult me by asking "if this was my first purchase and when did I buy my last car." Math is math! Where did you learn to add and subtract...".dealer scam university".He kept insisting that taxes paid from sales price then apply the rebate credit afterward( do you buy an item ,pay the sales tax then get the discount afterward??)They insisted that they sell 200 cars a month and that is how it's done. Well, Mr financial director(aka mr math wizard) ,your own manager had to admit error and show on the final bill of sale that the rebate is applied prior to the tax. Moral of the story: we all make mistakes but no need to be RUDE.It only shows your ignorance. Most of all ,consumers do your homework and look over your proposals. These dealers are trying to squeeze every penny without your knowledge and pretend they have your best interest . FYI :I had purchased cars from porsche, lexus, Acura, Honda, Volvo, and other toyota dealers . Never seen such poor behavior from a dealership(spitzer toyota). Poor upper managers! I do give 5 stars for Colin .my young salesman who got caught in this crossfire but was trying to be helpful.