Customer Reviews of Bob Howard Chrysler Dodge Jeep Ram
Review type:
New jeep
In and out under 2 hours
by Brian Miller on 02/03/2022There absolutely no dislikes with this car buying experience. I was in out under 3 hours with a brand new car. Told them what I needed and they set the bar high. They went above and beyond to meet what I can pay monthly and still took care… of me. Would recommend to friend family hell even someone I don’t like. Go down and get taken care of.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience..
Great group of people!
by David on 02/02/2022Everyone was very helpful to make a smooth deliveryThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Warranty repair
by Glenn Sanders on 02/02/2022Took in for warranty part replacement, had to order part took less than a week which is amazing. Took it in when they called had fixed in couple hours, found problem air bag system, having to order part still waiting. Need to call on… status.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Excellent salesman!
by Kelly Place on 02/02/2022Javion was fantastic. Very knowledgeable and friendly. Pleasure to work with!Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant sales visit!
Great service
by Branch on 02/02/2022Took my Jeep Wrangler in for oil change and tire rotation. Also asked about a broken part on the visor. Service dear staff was courteous and professional. Got service done faster than quoted time and found that part is under warranty and… was ordered for me. Best service I’ve ever had from a dealership.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Jeep Service
by Destiny Cremeens on 02/02/2022I dropped my 2017 jeep renegade off to be diagnosed and have some software updates ran. NICOLE is AWESOME, she took care of any questions or concerns I had and made sure to make everything right! Clayton was also a big help he reviewed the… diagnostic reports with me and made sure I understood what was wrong and what needed to be fixed!Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
One word-Perfect
by MLT on 02/01/2022Took my Jeep Cherokee into the service dept. Nicole helped me. She was outstanding. Was able to expedite my oil change and reseal my oil pan leak. Took 3 hours. This dealership is phenomenal!Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Good ongoing updates
by Joe on 02/01/2022Kevin kept me informed after work on vanThank you for your kind words for Kevin, we appreciate it!
Never again
by Billy Miller on 01/29/2022They were quick to get my truck diagnosed. Only offered one price on the part I needed while another one was available for half price (I figured that out on my own). Lied to me at least 4 times that I’m positive about, possibly more, in… regards to warranty availability. I don’t trust them, will never use them again and will tell everyone I know what a horrible business it is.Thank you for informing me about your situation. Please know that we are looking into your concerns, Sean Simonz our Service Director will be reaching out to you to soon to assist. If there is anything I can do in the meantime, please reach out to me. Buck Barton General Manager bbarton@BobHowardAuto.com
Owasso Jeep lover
by Jim on 01/28/2022Drove all the way from Owasso to OKC to buy my new Jeep even though I have a Jeep dealership 3 miles from my house. I had a great experience with Bob Howard Chevy dealership and their Jeep store went above and beyond again. MJ did a great… job finding my Jeep and the sale was flawless.Thank you Jim for your kind words for MJ! We are thrilled that they provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new car.
Fast and friendly
by John Lite on 01/28/2022Fast and friendly, service options presented with no up sellingThank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Disorganized.
by Jerry King on 01/28/2022$1047 to fix an oil leak seems like too much. Especially when care was not taken to pressure wash the undercarriage so a determination could be made as to whether the leak was in fact repaired. So a second trip to the shop was required.… During this trip (kept overnight) the spare tire cover came up missing. Much of the frustration could have been avoided if there was an easy way to call. Voicemails were not returned.I apologize that you experienced an issue during your last service visit. Can you please contact me so I can make this right? My email is bbarton@bobhowardauto.com. Buck Barton General Manager
Clayton saved the day!
by snewt on 01/27/2022My Jeep has received service from Bob Howard Jeep since 2007. The service manager I now have, as of this last visit, is Clayton. In all these years I have "never" had a better, more conscientious, caring and efficient service manager than… this young man. He addressed my problems and concerns with haste and accuracy! He communicated throughout the process which kept me from stressing out. He had my vehicle ready in less than 48 hours which was greatly appreciated. I was treated with respect and concern. Thank you Clayton. You will be my go-to guy when I need more repairs down the line.Thank you for being our customer! We are thrilled that Clayton and our team provided you with the best service experience! We thank you for your continued business!
Well done
by Retired Principal on 01/27/2022Great service Friendly peopleThank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Jeep Cherokee
by Patrick Norton on 01/27/2022Good inventory and serviceThank you Patrick! We are thrilled that you had a great shopping experience!
Stress free purchase
by LaShae on 01/27/2022Great buying experience. I did not feel pressured. I was given space to make my decision. All of my questions were answered promptly. Very friendly and helpful dealership.Thank you LaShae for your kind words for our staff! We are thrilled that we provided you with a great car buying experience. Congratulations on your new car!
Device if my company fleet of vehicles
by Matthew case on 01/26/2022Kevin in service always take great care of me and my team. Always eager to help get my trucks back on the road.Thank you Matthew! We are thrilled that Kevin and our team provided you with the best experience! We thank you for your continued business!
Service with a smile
by Shelly Taylor on 01/25/2022Had my Grand Cherokee in for 100k service and check engine light. Received a prompt call regarding check engine light along with pricing detail.Thank you. We're glad that you had an excellent experience with your recent service visit.
On line schedule
by Me on 01/25/2022I first checked in with my app. Set up my car waiting for the technician to show up because I requested to speak with one. Got out of my car was not greeted whatsoever by Nicole who had been outside and seen me sitting in my car. After… getting out of my car I did approach one of the other guys that worked in the area who was headed towards another car. He said go ahead and pull your car up into the bay so it will register this you're here. Nicole could have told me that while she was standing next to me at the other car. Anyway I was asked what services I was going to receive today. I told them what I had scheduled online and then added that my tire sensor instructed me that I needed to have services completed on it which I noted on my app when I scheduled the appointment. Tire sensor did not get checked said it probably wasn't covered under my warranty and I would have to figure that out. Car did get washed but it was not vacuumed out. I almost felt like I was an inconvenience for them on that day.Thank you for informing me about your situation. Please know that we are looking into your concerns, Sean Simonz our service director, or Kristi our Assistant Service Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.
Misc
by Cliff on 01/24/2022Great dealership! However, when mistakes are made the dealership should do whatever possible to satisfy the customer. I was informed my vehicle was ready for pickup on Friday evening. When I arrived, after a 30 minute drive, I was told they… had me mixed up with another customer and that my vehicle would not be ready until the following day. The next day, when they called and said my vehicle was ready, I asked if they would deliver my vehicle to me and I was told no, then yes if I could take their driver back to the dealership (again, an hours drive up there and back) - I believe the dealership should have delivered my vehicle in an effort to apologize for inconveniencing me the day before. All the staff were very kind and personable. They just did not see the need to really satisfy the customer because of the mistake that was made.Thank you for informing me about your situation. Please know that we are looking into your concerns, Sean Simonz our service director, or Kristi our Assistant Service Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.
Appointments no longer matter, you may as well walk-in for service
by Tavion on 01/23/2022services were completed, time frame given was about an hour and a half at the latest, took 3 hours to complete. individual who checked me in and the other individual who checked me out clearly didn’t understand my request, i typically deal… with the jeep service side of this dealership not really a fan of the service center they use for their other brands.Thank you for informing me about your situation. Please know that we are looking into your concerns, Sean Simonz our service director, or Kristi our Assistant Service Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.
Bob Howard Chrysler Jeep Dodge Ram invites you to visit our car & truck dealership in Oklahoma City, OK. Our team members are standing by to provide you with some of the best deals near you on Dodge Ram Chrysler Jeep cars, trucks & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Oklahoma City area's most trusted Chrysler Jeep Dodge Ram dealers.
ESPAÑOL
Bob Howard Chrysler Jeep Dodge Ram le invita a visitar nuestro concesionario de autos nuevos y usados en Oklahoma City, OK. Visítanos hoy para carros Dodge Ram Chrysler Jeep y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidor
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Nyla Silvester on 06/06/2024